Quality Manager

Delores LaFontsee

**** *. ******* ****** • Newaygo, MI 49337 • Cell 231-***-**** or Home 231-***-****

gkv31r@r.postjobfree.com

Executive Summary

Extensive experience in operations and manufacturing management spanning plastics, metals, automotive, and the food industries. Passionate about quality and customer satisfaction. Record of improving efficiency, productivity, and profitability through process improvement. Outstanding interpersonal, motivational, and presentation skills. Analytical, articulate, and diligent.

Core Competencies

APQP Process Improvement Project Leadership

Quality Control Layered Process Audits Customer Relations

Manufacturing Supplier Quality

Professional Experiences

Paulstra CRC, Grand Rapids, MI

PPAP Coordinator 2002 – Present

Production Part Approval Process Coordinator–

• Create and organize new production part or changed part submittal packages as a Tier 1 supplier to the automotive industry

• APQP (Advanced Product Quality Panning)

• Adhere to AIAG PPAP 4th Edition Quality Documentation Standards and customer specific to determine documentation required to prove change and implement time line as well as divide responsibilities to assure timing

• Review all documents required for submittal for completeness and accuracy and to assure that all customer requirements have been met

• Comply with industry standards across all major automotive companies

• Understand and use all customer designed web sites in web based submittals, i.e. Ford: DDL/VPP, GM: GM Supply Power/ GQTS, Chrysler: CQMS, Mercedes: SQMS

• Communicate with customer representatives regarding timing and/or Quality issues. Determining the best course of action to support the customer's needs yet meet cost limitations

• External audit support

• TS16949 Internal Auditor – audit compliance to internal processes

• Create, review or update company work instructions, procedures and Quality documents (PFMEA, Flow Diagram, Pre Control Plans, Control Plans) using Excel and Word

• Document Control

• Maintain monthly metrics for Quality Measurables (PPM, Scrap, MCNs)

• Problem solve to meet requirements

• Assign projects to peers to meet PPAP timing

• Review and resolve customer complaints through formal processes (8-D, 5-Why, etc.)

• Special projects as assigned

• Supplier Quality PPAPs

Pridgeon & Clay, Grand Rapids, MI

Gage Coordinator 1997 - 2002

• Designed fixtures to meet part quality as defined on blue print

• Managed timing and deliverables with gage shop during build phase

• Verified gage was built to gage print as contracted by using appropriate equipment

• Developed and maintained gage calibration system

• Part Quality resolution

• Interface with other departments regarding part quality, gaging, and other issues

• Travel as needed

• Incoming Supplier quality

Grand Rapids Controls, Rockford, MI

Quality Auditor 1993 - 1997

• Entry level Quality auditor

• SPC

• Part inspection

• Incoming Quality

North Star Café, Newaygo, MI

Restaurant Manager 1979 - 1986

• Inventory control

• Maintenance scheduler

• Personnel Scheduling

• Training

• Customer service

• Problem solving

• Conflict resolution

education

Baker College, Muskegon, MI 2008 - 2010

B.A., Business Administration; major in Management

Baker College, Muskegon, MI 2005 - 2006

A.S., Business Administration

Technical Skills

Microsoft Excel Microsoft Word Microsoft Access

Microsoft Project Microsoft Power Point Lotus Notes

Microsoft Outlook Microsoft Visio

AS 400 InventoryMapics Inventory Adobe

NWA (SPC Software)

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