Michael A. Mosby
*** ******* ***** ***. 14-301-***-****
Crofton, Maryland 21114 e-mail: ***********@*****.***
OBJECTIVE
Obtain a supervisory or managerial position in a results oriented company where my leadership, technical, and customer service skills will be utilized toward continued growth and advancement.
HIGHLIGHTS OF QUALIFICATIONS
• Over fifteen years of experience supervising the work of others.
• Almost twenty years of experience in customer service and support.
• Extensive oral and written communication skills.
• Performs well under pressure; accustomed to working with internal and external deadlines.
KNOWLEDGE AND EXPERIENCE
• Photo radar and red light equipment installation and servicing..
• Proficient with various locating devices.
• Expert builder of power supplies.
• Worked with oscilloscopes, meggers, simulators, and voltmeters.
• Digital and Analog equipment expert.
EXPERIENCE
2001-2009 Field Service Technician, ACS State and Local Solutions
• Installed and serviced analog and digital equipment for both radar speed and red light enforcement.
• Worked closely with District of Columbia Metropolitan Police to ensure tickets issued would be upheld. Received many accolades from the Photo Enforcement Coordinator.
• Trained and reviewed the work of two other technicians assigned to the radar section.
2006-2007 Locator, Utiliquest
• Located utilities for all major utility companies to include: Verizon’s installation of fiber optic main and service lines; emergency water main location for WASSA; and major gas line installation with Washington Gas.
• Worked consistently with contractors to ensure no damages occurred during installation and repair work. No damages on locations which I located.
• Read and drew schematics of work locations and underground utility locations.
1990-2004 Assistant Retail Manager, Montana Liquors
• Supervised two employees to include training, scheduling, and employee reviews.
• Installed a computerized sales and inventory control system which increased efficiency by 25%.
• Increased sales and services by 20%.
1987-1989 Sales Rep for Southwestern Publishing company
: sold educational books and software door to door
Sold in Texas,Delaware, Maryland and Florida
Managed and recruited students to sell the following year
Increased sales and services by 30%
EDUCATION
1999-2001 TESST College
• Electronics, Computers and Telecommunications Technology Program
• Graduated in the top one percent of my class.
RELATED TRAINING
• Digital Equipment Certified, 10/06
• GATSO Certification, 10/01
• A+ Certification, 02/01
REFERENCES
• Karen Tate, Manager at ACS State and Local Solutions
• Todd Jackson, Area Supervisor at ACS State and Local Solutions
• Paul Boucher, Regional Supervisor at ACS State and Local Solutions
• Dave Knox, Supervisor at Utiliquest
Additional references available upon request.