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Customer Service Manager

Markham, Ontario, L3T 0A7, Canada
October 25, 2016

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Facilitates life skills, career planning, and small business related workshops designed to meet the needs of immigrant women.

Provides outreach, intake, individual and group counselling services.

Provides assessment of clients’ needs and develops a career focused or business startup Action Plan accordingly.

Assists women with the implementation of their Business Startup Action Plan.

Researches and maintains resources including: labour market trends, employer & small business development strategies.

Liaises with community agencies in the GTA serving immigrant women.

Responsible for record keeping and preparing statistical and narrative reports.


Career and Work diploma or a Social Services diploma with relevant practicum experience.

9 months of facilitation experience with a focus on: life skills, career planning and small business development.

Demonstrated work experience developing Business Startup Action Plans for women pursuing self-employment/small business opportunities.

Life skills Training Certificate or equivalent certification/experience an asset.

Ability to communicate in languages other than English is an asset.

Sensitive to the needs of immigrant women.

Experience with Word, Excel, PowerPoint, Internet, email, and other windows environment software.

Must be able to travel across Peel Region.

LOCATION 6750 Winston Churchill Boulevard,

Unit 8A, Mississauga


Understands and complies with provincial and YMCA Child Care Standards.

Plans and implements consistent child centred programs in accordance with YMCA and provincial standards.

Demonstrates a commitment to children’s learning and is responsive to research.

Understands each child and their family's specific needs and plans for successful outcome s.

Self manages on-going professional development.

Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.

Understands the legal responsibilities and moral imperative to report suspected child abuse to Children's Aid Society.

Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.

Other duties as assigned.


High School Diploma

Minimum of six months’ experience working with young children

Experience working with special needs children an asset

Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers

Excellent written communication skills

Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity

All staff working with children are required under the Child Care and Early Year’s Act to have a valid standard first aid certification including infant and child cardiopulmonary resuscitation (CPR) prior to the first day of work

A capacity to work within a team and be part of a large multi-service, charitable Association

Flexibility regarding assigned working hours, able to work split shifts, early morning and mid-late afternoons

The position requires the following Association Competencies: fundamental competence in Effective Interpersonal Communications; Ethics and Self-Management; being Member Focused; Relationship Building and Partnering; being Results Focused; Teamwork and Collaboration; Valuing Diversity and Social Inclusion



To ensure the security and safety of the hotel, guests, patrons, staff and hotel physical plant, by enforcing policies and procedures in order to prevent and/or minimize losses.

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, or skills required or associated with the job. It is intended to provide a description of those principal job elements basic duties breakdowns, and decisions about the job

The duties of Security Associate include, but are not limited to the following;

Respond to all type of occurrences

Respond to all hotel alarms, (fire, door and exit alarms)

Patrol hotel interior and exterior, inclusive of boiler patrols

Ensure compliance with the Liquor License Act through monitoring adherence to our license

Monitor camera and Divar recording

Monitor swimming pools

Rendering first aid when required

Open or secure meeting rooms as required

Secure Kitchen fridges

Turn off unnecessary lights which may be left on

Deliver newspapers to all occupied rooms in hotel

Collect breakfast menus from guestrooms for room service

Patrol 650 building and check alarms

Handle Manager on Duty problems or requests

Logging in/out of Key, Radio and pager audits

Complete Incident Reports

Conduct Employee Bag Checks on arrival and departure

Receive courier packages

Handle Lost & Found items and inquiries

When/where necessary, liaise between hotel and any governmental agencies such as police, fire and any safety regulatory bodies

Watch for damage being done to company property, report any unsafe working conditions in any/all departments

Other duties as may be assigned by Security Manager or General Manager

Physical Demands; excessive walking, standing, exposed to extreme temperatures as must go from interior to exterior of building during all seasons and weather


Must have completed minimum Secondary School Certificate

Must possess a valid Security License for the Province of Ontario

Must possess a current First Aid/CPR certification

Must be flexible with shift availability (security operates 24 hours/day)

Must have excellent communication and interpersonal skills

Must have the ability to speak English clearly, distinctly and cordially with guests and employees

Must have the ability to read and write English

Must have a customer service oriented attitude

Previous experience or training within a loss prevention/security field preferred

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