Connect Direct Engineer

Christopher Lang

SUMMARY

Experienced Systems Engineer providing production and infrastructure support of Secure Managed File Transfer and Messaging systems. Support of Sterling Commerce’s Connect Direct (C:D), Secure+ and Connect Enterprise (C:E) products and batch automation using UNIX KSH, CA7 and mainframe JCL within n-tier application environments on UNIX (AIX and Solaris) servers and z/OS mainframe hosts. Experienced in PKI and at Implementations and Testing of managed file transfer solutions on Windows, UNIX and z/OS using protocols such as HTTPS, AS2, sFTP, FTP/SSL, and FTP over secure VPN, public internet and dedicated circuits. Worked with a variety of systems/network management tools and network protocols including Netview, SDSF, SOLVE: Netmaster, SNA LU6.x, TCP/IP, GTF, VTAM, Connect Direct NNV2 flows, and EICON X.25.

TECHNICAL SKILLS

Operating Systems and environments: Solaris UNIX (2.4, 2.5.1, 2.6), NT 3.51/4.0, Windows Server 2000/2003, Novell Netware (3.x, 4.x, 5.0), z/OS 1.6, AIX 5.1, MSDOS

Programming Languages and Scripts: C language; x86 ASM, UNIX Scripts, DOS Batch Files, NT CMD files, NetWare NCF Files, mainframe JCL, NDM Process language, VB Script

Software and tools: Watcom C/C++, SUN Workshop C/C++, Novell Netware SDK/NDKs, ClearCase RCS and MS Visual Source Safe, SQL Server and Oracle Enterprise, Connect Direct (NDM), Connect Enterprise, Connect Direct Secure+, X.25, TCPIP, SNA LU6.2, Netware SAA Gateway, SAMP (Solaris, Apache, MySQL, PHP), CA7, ISPF, VTAM

Hardware: Server Class Hardware, Dell/IBM/Compaq workstations, SYNC/ASYNC Modems, X.25, RAID storage, Cisco 1600 Series Routers, Token Ring, Ethernet Media and hubs, Line Printers, ISDN, Exabyte media changers, Milan/HP Print Servers

PROFESSIONAL EXPERIENCE

JP Morgan Chase, (Global Resources Ltd, ANU Resources), Chicago, IL. May 2010 to Current

Hardware Technician

• Worked on client Retail Branch hardware refresh project. Racked servers, installed desktops, MICR printers and peripherals. Provide ongoing project/branch support as requested.

JP Morgan Chase, (Collabera), Chicago, IL. July 2009 to August 2009

Data Transmission Technician

• Worked on Connect Direct Server migration project. Rolled out C:D Windows 4.4 into a Windows Server 2003 test environment, setup and configured Secure+ using the STS protocol, created batch automation using VB script. Worked on documenting migration test requirements to include unit tests, integration testing and validation tests. Documented Secure+ setup for other admins.

• Worked on documenting requirements for C:D Server migration to include migration of initparm file, userfile and netmap configuration. Performed Windows admin tasks related to documenting the C:D Server migration to include migration of file system objects, server shares, system accounts, and group memberships using various WSH scripts and batch tools.

JP Morgan Chase, (COMSYS IT), Tampa, FL. Feb 2008 to July 2008

Infrastructure Transition Specialist

• Managed migration projects transitioning external customer data transmissions from legacy dialup to the Host2Host data transmission platform using IP based protocols HTTPS, sFTP, FTP/SSL and AS2.

• Worked with bank customers and internal product companies to recommend client data transmission solutions based upon business needs, application requirements, security requirements, and transaction volumes.

• Coordinated the various technical resources required for migrations and testing.

Intertec Inc., Park Computer Systems Inc., MSI Inc, Minneapolis, MN. Jan 2006 to Nov 2006

System Administrator

• Windows 2000 Workstation installation and configuration of applications, printers, network drive mappings, workstation account and security setup.

• Migration of user data in a Windows 2000 environment for hardware refresh project.

US Bank, (MODIS Inc.), Minneapolis, MN. May 2005 to Jan 2006

Network Data Control Technician

• Provided C:D UNIX and C:E UNIX application support for the bank’s infrastructure and disaster recovery compliance initiatives as part of the Unix Application and production infrastructure support MRDR team.

• Performed testing of HA production columns and layered EDI applications in a DMZ environment. Performed production monitoring and diagnostics to include trace file and log file analysis, end node to end node troubleshooting, and issue root cause analysis.

• Performed data transmission screening, implementation and testing of new network and transmission level redundancy via native FTP over VPN, secure FTP (SSL/SSH), HTTPS and C:D used for internal and external customer data transmissions to the bank production environment using VAN (AGN), private and public networks. Created new production configurations, new automation scripts and processes.

• Coordinated the various technical resources required for the new implementations and testing.

Cadbury Schweppes PLC (Protech Solution Inc.), Toronto, Canada. Oct 2004 to Nov 2004

Desktop Support Technician

• Performed desktop migration and setup from a Netware and NDS environment to Windows 2000 and AD environment for 450 users across multiple Cadbury sites located in Canada.

Neogevity, Inc., MATRIX Inc., SmartSource Inc., Dallas, TX. May 2001 to Sep. 2004

System / Network Administrator

• Performed network administration tasks such as new LAN configuration, router configuration, cutover to new T1 data circuit, documented configuration.

• Installation of Apache, PHP, MySQL, DNS configuration and IIS configuration and web e-commerce templates hosted on Windows 2003 Server.

• Performed basic system administrative and maintenance tasks on a Motorola V/88 System V Release 4 (SVR4) UNIX to include log file and file system maintenance to facilitate data migration of legacy application to a newer platform.

Clearstream Services, Luxembourg, Luxembourg. Feb 2000 to Feb 2001

Senior Systems Engineer

• Provided Production (Level 2) Technical Support of CEDCOM Direct System-to-System connectivity (SSC) data transfer platform. Supported an n-tier environment and OS/390, Solaris 2.6 and Windows Connect Direct servers, Secure+ and a custom developed mailbox application implemented on Solaris 2.6, providing for messaging and data transfer into the banks distributed production environment.

• Monitored MVS jobs, UNIX shell scripts and SSC batch processes. Used cross platform specific skills and tools to provide for Network monitoring, data transmission endpoint-to-endpoint troubleshooting, root cause analysis and diagnostics to ensure successful transaction completion at a system level. Created, modified and debugged JCL and UNIX shell scripts for use with custom, step restartable fault tolerant processes.

• Performed Project Management tasks to create and test new implementations and manage customer migration to the SSC transmission platform.

• Coordinated the various technical resources required for new implementations and testing.

DSET Corp., Plano, TX. March 2000 to June 2000

Customer Services Engineer

• Provided support for distributed Telecom EDI OSS interconnect gateway (LSR) products interfacing with Metasolv TBS and LIDB products on the Sun Solaris 2.5.1 platform.

• Installed products, applied OS patches, modified UNIX system startup initialization scripts, and kernel parameters as required by the gateway product requirements and test environments.

• Identified code defects, utilized Sun Workshop tools and Clearcase RCS. Performed software testing, trace file, log file and root cause analysis.

• Installed and configured Oracle 8.x, Java libraries and Connect Direct. Supported native FTP and C:D for data transfer between ILEC and CLEC gateways.

Sterling Commerce, Inc., Irving (Las Colinas), TX. Dec 1997 to Oct 1999

Technical Support Engineer

• Provided Connect Direct Level 3 technical problem analysis and resolution to customers in North America and EMEA supporting a Novell Directory Services aware bulk data transfer software product across multiple platforms in a heterogeneous, distributed environment (Netware, OS/390, NT and NDS) over TCPIP and LU6.2.

• Applied knowledge of Netware Operating System and Services (3.x, 4.x and 5.0), STD C Library, APIs and Netware Directory Services APIs to create C language source code fixes and product enhancements using the Watcom C/C++ compiler and Netware SDKs.

• Exercised knowledge of TCPIP and SNA protocols such as LU 6.2 alongside use of SAA and VTAM to analyze SAA Line and Buffer traces to provide resolutions to product communications issues. Use of tools such as SOLVE: Netmaster on MVS and facilities such as GTF for capturing line and buffer traces on OS/390.

Entergy Corp., The Woodlands, TX. June 1994 to Dec 1997

IT Specialist III; Systems Administration

• Administered a Token Ring and Ethernet network comprised of Windows NT 4.0, NT 3.51, Netware 3.x, various UNIX based (Solaris 2.4, AIX) servers and 100+ workstations, laptops and network devices and directly responsible for 13 LAN subnets and physical site locations.

• Performed systems administration tasks on NT, UNIX and Netware file servers. Installed and configured servers as well as server and workstation applications. Created and modified server user accounts, logon scripts and batch files. Performed server backups and file recoveries using Arcserve and Legato on hardware such as Exabyte media changers and Compaq DLT drives.

• Supported EPMC’s trading systems and applications utilized for electricity and natural gas trading. Supported OASIS, GlobalView. DTN and S&P COMSTOCK data feeds and display boards (trading and news feeds).

Sam Houston State University, Huntsville, TX. Oct 1993 to June 1994

Network Technician

• Used TSM on the school’s DEC VAX cluster to configure and maintain DEC and Xyplex terminal servers.

• Installed and maintained serial terminals, line printers and communications lines and MUXs.

• Installed, maintained and troubleshoot 10 base T and 10 base 2 Ethernet segments and hubs. Installed workstations with TCP/IP and IPX connectivity.

• Setup and maintained US Robotics Total Control Dual STD modems connected to a Xyplex terminal server allowing point-to-point communications over SLIP and PPP for dialup in addition to traditional non point-to-point communications use.

EDUCATION

Sam Houston University - Huntsville, Texas, August 1993 to May 1995

Pursued a BSCS w/ GBA Minor (61 credit hours towards a BSCS)

Central Texas College - Killeen, Texas, May 2002 to August 2002

MCSA Information Technology Curriculum

Completed Windows 2000 Professional Server, Network+ Certification, MS Windows Networking Essentials, Managing MS Network Environments, A+ Certification

Collin County Community College - Plano, Texas, Jan 2004 to March 2004

Attended French I and German I Course

CERTIFICATIONS/ASSESMENTS

Hewlett Packard, Servicing HP Desktops, Workstations, and Notebooks, May 2010

CompTIA, Security+, March 2007

Brainbench, Master UNIX Administrator, October 2002

Brainbench, LINUX Administration, October 2002

Tekmetrics, Master UNIX Administrator, August 1999

MILITARY SERVICE

US Army 1987 - 1991 Honorable Discharge

US Army Reserve 1991-1995 Honorable discharge

US Army Reserve 2001-2003 Honorable discharge

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