Customer Service Manager
Resume:
ANGELA A. HERRING
AZLE, TX **020
*******@*****.***
OBJECTIVE
My objective is to become a valuable member of your team where I know I can expand and improve myself and use the skills I have already learned to help myself and your company succeed. I am intelligent, hard working, results driven individual who likes to motivate those around me to excel. I lead by example and bring a high level of energy and enthusiasm to everything I do. I am coach able and hold myself to a very high standard of production and I know I would make a valuable member of your team.
SUMMARY OF QUALIFICATIONS
Proficient in Outlook, Excel, Word and Wells Fargo collections programs YOM, FDR, Otis and some knowledge of Supreme.
Experienced in call center environment both inbound and outbound calls, dialer and manual.
Clerical and customer service oriented.
EMPLOYMENT
6/29/2011- current
Vca Saginaw animal hospital
Service coordinator
10/2010-6/10/2011
Boss Manufacturing
Credit Analyst –
Work with companies on past due invoices. Determine why an invoice was short paid. Process invoices and email them out.
Charge customers credit cards for payments
6/2010-10/2010
City Limits Bar & Grill
Bartender
2/1/10 - 5/2010 Wells Fargo Bank - Davenport, Iowa
Bank Teller – Process deposits, payments, balance cash drawer, trusted with combinations and large sums of cash.
1/08- 2/1/10 - Wells Fargo Financial Urbandale, Iowa
Collector II
Collections on past due or charged off accounts
Work with settlement companies & attorney to negotiate on customer accounts
Organize and pull daily numbers for the team
Member of the Green Team – I help with the center I currently work in for recycling of cans, batteries. Pick up trash in the parking lots for a “greener” center.
Member of the Pals Program for new hires - to ensure each new hire has a pal they can go to with questions or concerns. Show them around the building and coach them further in their training.
ABC & D Shadow Group for new hires – When supervisors want to insure proper side by sides they focus on the team member who is involved in this group.
Member of the transition team for new hires – aide in their transition from training to the collections floor – after training the new hires work closely and continue to train on the floor in a live environment.
Manual teams (38 collectors) top 20% with placing #1 for 5 months and in top 3 for the year.
Transferred to the Cease and Desist department. Managed to be in the top 5% every month while implementing our department’s processes.
Leadership Development team – worked with top managers and received education to becoming a top leader.
Escalated calls for other team members on the floor -
Conduct team huddles – discussion varied between policy changes and goals.
11/07-12/08 Office Team - Des Moines, IA
Temp
7 months at Wells Fargo, Jordan Creek - processed return mail & updated customer addresses for statements, quality monitor payoff paper work to insure proper handling. Delivered pay off checks to security.
6 months at Equitrust - processed paper work for Life Insurance & Annuities - company calls to insure proper paper work was received.
8/00-11/07 - A&M Wayland Construction - Cambridge, Illinois
Office Manager
Prepare bids – for contracts with roofing projects. Average 210 roofs a year.
Pulled permits – for state laws to do any construction.
Accounting -
Construction – fill in cleanup crew
Prepared taxes – annually
Bookkeeping – inventory, receipts to help prepare for taxes and payroll for 7 employees
3/1999-11/08 - Mary Kay Cosmetics - Cambridge, Illinois
Independent Beauty Consultant
Team Lead
Cosmetic Training and knowledge of products/services
Inventory Control to maintain customer loyalty for my services.
Bookkeeping – inventory, receipts, expenses for taxes annually.
EDUCATION
1991 Moline Senior High - Moline, Illinois
General Studies
Worked in the principal’s office during study hall answering phones, monitor students needing passes to class- filing student records.
Printed stationary and business cards for staff during printing classes
REFERENCES
Frankie Malo
Retired
Ruthann Whelchel
Homemaker
Merritt Wayland
Union Pacific Railroad
(Previous owner A&M Wayland Construction)
Josh Dunn
City Limits
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