Office/Customer Service Professional

Terri L. Yancy

Highland, CA *****

Objective: I am looking forward to working for a company that will utilize my skills and allow me the opportunity to learn new ones. My plan is to work for a company where I can build a long term career.

Qualities I offer: Versatility, which allows me to learn and adapt quickly, Loyalty, Dependability, Maturity, Prioritizing, and familiar with most office equipment/software,

Experience:

Job Title: AP/AR/Customer Service – Dates: 03/07 to 07/08

Employer: Nationwide Marketing Solutions, Redlands, CA - Printing Sales and Manufacturer

•Customer Service - Respond to inquiries, questions, and information requests

•Order Entry -Enter orders into Everest Database, Proofread copy, schedule and submit to production

•AP/AR – Enter Receivables, Prepare daily deposits, Enter Payables, verify amount due, print checks, Run aging reports

•Invoicing – Process jobs and send out invoices

•Light Collections – Contact clients who are 30+ days late, either by phone or correspondence.

•Research and Purchases – Research and compare pricing for equipment or supplies, schedule delivery

•Various Duties – Make travel arrangements, special projects on an as needed basis.

Job Title: Sales Secretary – Dates: 12/04 to 03/07

Employer: KJJ Enterprises, Redlands, CA - Education/Marketing Sales

•Reception – Answer calls on a multiline system, redirect or take detailed messages, Greet visitors and announce their arrival.

•Order Entry – Enter orders into database, schedule for monthly deliveries.

•Customer Service – Answer client questions regarding charges, product, and shipments.

•Secretarial – Verify sales, prepare monthly invoices, maintain files, collections on past due accounts, process mail.

Job Title: Customer Service Lead - Dates: 06/02 to 02/05

Employer: Travel Center of America, Ontario, CA – Convenience Store/Fuel Station

•Supervise Cashiers – Assign Duties, cash audits, relieve for breaks.

•Customer Service - Answer questions regarding merchandise, resolve complaints.

•Management Duties – Maintain and balance cash safe, close daily books, reconcile drawers, run daily reports, submit orders for stock, receiving.

Education:

CRYOP~ received certificate for windows and Microsoft word for Business.

ADVANTAGE~ received training for Microsoft Office.

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