desktop support engineer
Resume:
SANJIT KUMAR SAH
Cell Phone Number:
E-Mail:
**********@*****.***
Address:
A-1, Sidhartha ,
Nagar,Ashram
New Delhi-110014
Languages Known
• English
• Hindi
• Nepali
Hobbies
• Internet surfing
• zeal to learn new technology
• Listening to music
Strength
• Ability to work in team
• Quick learner and hardworking
• Personal maturity and life experience
• Personal Dossier
• Father’s Name
Mr. Bisundev Sah
• Date of Birth
20th November 1982
• Nationality
Nepal
• Marital Status
Single
CURRICULUM VITAE
Career Objective
To work in a dynamic environment to enhance my professional growth through continuous learning and bestows my best to all challenging & drastic task to provide solution to the organization which I can serve.
Work Experience
Organization Sai Ideal Softwares Ltd., Delhi.
Title Desktop Support Engineer
Duration July 2008 to Till Date
Role and Responsibility The role is essentially customer facing and will involve dealing with clients and attending the user requests and meeting.
Implementing, Managing, Monitoring and Troubleshooting hardware devices and drivers
Network based installation and configuration of Windows systems
Configuring Outlook & Trouble shooting.
Installed, configured, Troubleshoot and Administrated Operating System, Backup. Networking for LAN.
Maintain security and patch standards on Microsoft Operating System.
Configure network printers and troubleshooting.
Troubleshooting Server Software & hardware issues.
Installation and configuration of Antivirus.
Assemble and Dissemble of new/old Computers.
CCTV Camera
Academic Credentials
Qualifications Institute / Universities Year
MCA
Manav Bharti University 2011
B.Sc.(IT) Sikkim Manipal University, 2005
intermediate BIEC, Bihar, 2001
10th
MCSE (Training)
HMG Board, Nepal.
IANT , Delhi
1999
2007
Area of Specialization
IT (Desktop and System Engineer.)
LAN Networking.
Installation & Configuring DHCP services
Installation & Managing Network Devices
LAN Troubleshooting
Taking Backup of Active Directory in Win 2003 Servers
Create User’s A/C in Server & Implement policies
Involves in troubleshooting connectivity and Hardware problems with Local Area Networks (LANs). Etc.
Configuring and Troubleshooting of Wi-Fi Networking
TCP/IP Network / Operating Systems Knowledge:-
• Installing Network Adapters (Configuring Ethernet Installation.)
• Configuring TCP/IP Networking
• Installation of Windows Server 2003 and configuring users accounts.
• Administration of Windows Server 2003
Software/Hardware Skills:-
• 5+ years directly related work experience in a technical support position Windows XP, Microsoft Office 2003/2007, Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic, detail oriented as well as good communication skills.
• Sound problem resolution, judgment and decision-making.
• Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook, Internet Explorer, hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem solving skills
• Photo Designing: Photoshop, Udila Photo Editing etc
• Platform (O/S): Windows- Win-7, Vista, 2000/ XP Professional & 2003/2008 Server
• Installations of Operating System and Software
• Installations of Hardware (Scanner, TV-Tuner, Modem, Printer etc.)
Trouble shooting and Maintenance etc
I hereby inform that all the above particulars provided are true to best of my knowledge and belief.
Date:
Place: (SANJIT KUMAR SAH)
Contact this candidate