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Customer Service Sales

Marietta, GA, 30067
$11.00 per hour
August 19, 2012

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**** – Present Residence Inn by Marriott Atlanta, Georgia

Front Desk Associate

o Warmly greet guest upon arrival

o Check in/out guest in a correct and timely manner

o Solve any issues on first contact

o Balance back at end of shift

2009 – 2012 Courtyard by Marriott Linthicum, Maryland

• Front Desk Associate/Person in charge (PIC)

o Guest service(s)

o Accounting - bank deposits, daily rebate logs, associate banks

o Purchasing, inventory and invoice for “The Market”

o In house groups and meetings

2003 – 2009 Carroll Engineering, Inc. Hunt Valley, Maryland

• Office Manager

o Various clerical and receptionist duties

o Arrange and confirm daily appointments for Company President and Vice President

o Account payable and company payroll

o Proposals for Civil and Structural Engineering Staff

1997 – 2003 ProStaff Baltimore, Maryland

• Professional Temporary Employee

o Complete assignments for various companies

o Clerical duties

o Receptionist

o Call center data entry

2001 – 2003 Mitsubishi Heavy Industries (MHI) America, Inc. Hunt Valley, Maryland

• Administrative Assistant

o Maintain reference library

o Assist with accounts payable/receivable

o Confirm travel arrangements for sales staff

o Clerical office duties

1998 – 2001 Sweetheart Cup Company Owings Mills, Maryland

• West Coast Customer Service Representative

o Maintain pre-assigned accounts with orders

o Arrange shipment of products

o Data entry

o Collections for past due accounts

1997 – 1998 The Levin Group Owings Mills, Maryland

• Receptionist/Product Sales Representative

o Over see product shipments

o Answer multi-line phone

o Process trade show orders

o Maintain newsletter data base

1991 – 1997 Maryland Hotels Baltimore, Maryland

• Front Desk Agent – Holiday Inn

• Front Desk Agent - Omni Hotel

• Reservation Supervisor – Omni Hotel

• Reservations – Harbor Court Hotel

o Provide a high quality of guest service at all times

o Collect payment and make change following cash handling procedures

o Promote and remain knowledgeable of rewards program and promotions

o Make reservation request efficiently with proper telephone etiquette


1984 – 1987 Randallstown High School Randallstown, Maryland

• Basic Student Curriculum

1995 – 1996 Advanced Business Center Baltimore, Maryland

• Improvement of office skills - typing, excel, business documents

Certification Rewards/Completion Diploma

• Sales training and Tactics (STAT Class)

• Front office select service and extended stay (FOSSE)

> Advanced check in procedure

> Folio transaction and routing

> Housekeeping and service recovery

> Night Audit

> Reservations

> Sales processes

• Courtyard refreshing business (CYRB)

> Bistro

> Bistro server/kitchen expertise

> Market expertise

> Leadership

Reference: Will be furnished upon request.

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