Customer Service Sales
Resume:
Experience:
**** – Present Residence Inn by Marriott Atlanta, Georgia
Front Desk Associate
o Warmly greet guest upon arrival
o Check in/out guest in a correct and timely manner
o Solve any issues on first contact
o Balance back at end of shift
2009 – 2012 Courtyard by Marriott Linthicum, Maryland
• Front Desk Associate/Person in charge (PIC)
o Guest service(s)
o Accounting - bank deposits, daily rebate logs, associate banks
o Purchasing, inventory and invoice for “The Market”
o In house groups and meetings
2003 – 2009 Carroll Engineering, Inc. Hunt Valley, Maryland
• Office Manager
o Various clerical and receptionist duties
o Arrange and confirm daily appointments for Company President and Vice President
o Account payable and company payroll
o Proposals for Civil and Structural Engineering Staff
1997 – 2003 ProStaff Baltimore, Maryland
• Professional Temporary Employee
o Complete assignments for various companies
o Clerical duties
o Receptionist
o Call center data entry
2001 – 2003 Mitsubishi Heavy Industries (MHI) America, Inc. Hunt Valley, Maryland
• Administrative Assistant
o Maintain reference library
o Assist with accounts payable/receivable
o Confirm travel arrangements for sales staff
o Clerical office duties
1998 – 2001 Sweetheart Cup Company Owings Mills, Maryland
• West Coast Customer Service Representative
o Maintain pre-assigned accounts with orders
o Arrange shipment of products
o Data entry
o Collections for past due accounts
1997 – 1998 The Levin Group Owings Mills, Maryland
• Receptionist/Product Sales Representative
o Over see product shipments
o Answer multi-line phone
o Process trade show orders
o Maintain newsletter data base
1991 – 1997 Maryland Hotels Baltimore, Maryland
• Front Desk Agent – Holiday Inn
• Front Desk Agent - Omni Hotel
• Reservation Supervisor – Omni Hotel
• Reservations – Harbor Court Hotel
o Provide a high quality of guest service at all times
o Collect payment and make change following cash handling procedures
o Promote and remain knowledgeable of rewards program and promotions
o Make reservation request efficiently with proper telephone etiquette
Education:
1984 – 1987 Randallstown High School Randallstown, Maryland
• Basic Student Curriculum
1995 – 1996 Advanced Business Center Baltimore, Maryland
• Improvement of office skills - typing, excel, business documents
Certification Rewards/Completion Diploma
• Sales training and Tactics (STAT Class)
• Front office select service and extended stay (FOSSE)
> Advanced check in procedure
> Folio transaction and routing
> Housekeeping and service recovery
> Night Audit
> Reservations
> Sales processes
• Courtyard refreshing business (CYRB)
> Bistro
> Bistro server/kitchen expertise
> Market expertise
> Leadership
Reference: Will be furnished upon request.
Contact this candidate