Kirk's Resume
Resume:
Kirk R. Thomas
Cordova, TN. 38016
OBJECTIVE:
To obtain a challenging position in the Customer Service or Transportation Management Industry that will allow me to utilize my front line management skills and my innate ability to influence my staff to perform at the highest levels.
QUALIFICATIONS
Experience in successfully managing multiple staff members in the transportation and distribution arena relative to domestic traffic, supply chain management, freight payment and auditing services. This includes the implementation of new standard operating procedures for new clients and carriers with substantial EDI, Truckload and LTL freight activity.
EDUCATION
Major: Speech Communication; IOWA STATE UNIVERSITY 1981 – 1985
Double minor: Business administration / History
Southeast High School, Springfield, Illinois 1978 - 1981
AWARDS Offensive Team Captain/ Football - Iowa State University 1985
EMPLOYMENT
Manager, Client Services Dept. Continental Traffic Services Inc. Memphis, TN. 03/2007 – 11/2008
Responsible for providing high-end customer service and leadership support to 16 Transportation Client Managers who were responsible for proactive account management and the monitoring of customized freight payment and auditing services. Managed time lines for high profile implementation projects; managed client relationships during critical, peak season to ensure the client’s needs were met. Administered bi-monthly on-site visits to clients in order to establish Quarterly Business Reviews and work damage control as needed. Mentored new hires as they transitioned into their new roles by creating a standard base of reports, Leading conference calls with new clients and serving as the receiver of all escalated issues; Coordinated the set up of new accounts. Served as a liaison between Client Managers and other CTSI departments (I.T, EDI, Production, Accounting, etc). Provided assistance on sales calls and conference calls in order to promote company processes and products. Reported directly to the Chief Operating Officer (Vice President).
Customer Service Manager, Compass Group Memphis, TN. 11/2006 – 3/2007 (CTSI solicited my return)
Administered leadership over Canteen Food & Beverage drivers to include setting schedules and administering changes where necessary; Daily and weekly reconciliation of funds collected by drivers; Created reports to substantiate reconciliation discrepancies; Administered progressive disciplinary policies to enforce Compass Group rules and regulations; Administered unsolicited customer sight visits to test the level of integrity between driver vs. customer; Surveyed customers routinely; Coordinated with customers to support special events for employees; Established and administered quarterly business reviews for high profile customers. Promoted new products to my customer base as needed.
Customer Service Planner/ Dock Supervisor, ROADWAY EXPRESS. Memphis, TN. 02/2006 – 11//2006
Coordinated timely unloading and loading of freight at the Roadway Terminal by administering daily supervision to unionized FHP's (Freight Handling Professionals) and office personnel; Established daily forecasts for staffing requirements; Initiated 'expedite' procedures for 'at risk' time critical freight; Generate, maintained and monitored daily/weekly production reports; Maintained constant interaction with other RSC's to coordinate movement of 'High Profile' freight; Administered supervision and disciplinary documentation when applicable; Arranged the coordination of daily dock switching per shift; Administered daily pre-shift communication to all FHP's (freight handling professionals) prior to the start of the shift; Administered probationary and annual evaluations for unionized Roadway FHP staff members.
Planner / Shipping & Receiving Manager, Quality Packaging Specialist Inc. Memphis, TN. 12/04 - 1/06
Forecast and established scheduled dock appointments for all inbound raw materials needed for production. Created and maintained receiving procedures relating to the reception of inbound raw materials; Established IOP’s (internal operating procedures) to successfully manage problematic inbound loads (Product on FDA Hold); Coordinated logistics for the transfer of materials from plant to plant. Administered supervision over the receiving clerks and fork lift staff; Administered probationary and annual reviews for all Receiving and Shipping Department staff members; Worked closely with the Production Managers and Master Planner to ensure the appropriate scheduling of production assignments and the timely shipment of finished goods; Coordinated weekly meetings with Master Planner and Plant Manager to discuss product inventory levels, production scheduling and inbound /outbound needs based on continuous improvement.
Traffic Assistant, Disney Corporation Inc. Memphis, TN. 7/04 - 12/04 (DC closed due to sale of Disney Stores)
Coordinated the replenishment of trailers for the outbound portion of the supply chain based on the least cost carrier and lane assignments. Managed all outbound lane assignments based on product, destination and carrier. Coordinated and maintained daily schedule of trailers for pick up and timely delivery. Maintained the seal assignments per each outbound load prior to trailer departure. Arranged logistics for priority shipments (i.e., Red Cross shipments). Evaluated shipping discrepancies and filed claims where applicable. Maintained weekly carrier report cards regarding service failures. Served as a liaison between The Disney Stores, carrier service providers and Disney Traffic Management Staff.
Implementation Coordinator, Continental Traffic Services Inc. Memphis, TN. 4/00 - 6/04
Analyzed client requirements in order to provide customized freight payment/auditing solutions; coordinated the set up of new accounts for freight payment and auditing services; maintained timelines to ensure implementation projects remained on schedule; Provided weekly updates to internal departments as well as the new clients; initiated site visits to provide implementation layout and demonstration of web-based transportation tools. Created account logic (for programmers) that outlined the process flow relative to AS-400 mapping; Created custom reports via Internet based web applications; Served as liaison between executive management and production staff relative to the inner-workings of new accounts.
Operations Supervisor, Pittman & Associates. 5/99 - 4/00
Administered supervision over second shift dental claims operations; Posted premiums to the appropriate accounts and reviewed billing history of accounts on hold; Approved and released accounts from ‘Hold’ status after the reception of payment; Generated claim reports and processed daily check runs for paid claimants; Supervised timely data entry processing for all second shift employees; Scheduled and administered probationary and annual reviews for second shift staff members.
Entry Document Supervisor, Fritz Company Inc. Memphis, TN.1/97 - 4/99
Supervised 28 employees and administered probationary and annual reviews; Oversaw entry document reception from client (Federal Express); Supervised the U.S. Customs entry processing which entailed the classification of goods; Evaluated and corrected rejected U.S. Customs entry documents; Coordinated with U.S. Customs to expedite urgent shipments (medical emergency, plant down or aircraft on ground); Managed departmental research, reporting, biweekly time card and payroll processing; Approved entry paperwork for I/T shipments; Maintained office supply inventory within budgetary guidelines.
Assistant Entry Document Supervisor, Fritz Company Inc. 10/96 - 1/97
Assisted in maintaining supervision of 30 + departmental employees; Maintained department HR guidelines; Processed time cards and created labor analysis reports; Reconciled production checklists and daily operating reports for management; Coordinated weekly staff meetings to ensure timely updates of client and U.S. Customs information; Worked with U.S. Customs inspectors regarding problem entry packet submissions; Monitored entry packet submissions to U.S. Customs.
Assistant Supervisor - Pre-clearance Operations, Fritz Company Inc. 11/95 - 10/96
Monitored U.S. Customs entry packets, packet quality and over all staff production; processed high profile entries for U.S. Customs; generated daily production reports; Maintained office supply inventory per budgetary guidelines.
Express Clearance Entry Clerk, Fritz Company Inc. 8/94 - 11/95
Utilized the U.S. Harmonized Tariff Schedule to classify and prepare entry documentation for U.S. Customs in order to successfully release goods into the commerce of the United States.
References:
Mason Kauffman
Former Vice President Fedex
Former CEO – Accuship Inc.
Phone: 901-***-****
Jeff Hansel
Vice President – Customer Motivators I
Cher Stafford
Business Analyst
Power Track Inc.
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