Quality Assurance Manager

SUMMARY:

I am a seasoned information technology professional with years of Quality Assurance Management experience. I have extensive knowledge of software and hardware quality assurance, quality control, standards development, software development analysis, and software testing. I have hands on practical experience in project, total quality, configuration, change, problem, and library management. I have actively supervised software analysts, programmers, test teams, help desks, and quality control auditors in TSO/MVS, UNIX, network, PC, and web environments. I have instituted automated regression test suites using a variety of commercial and locally developed testing tools including test scripts written in TCL/TK, Unix shells, and Hiperstation. I have set up data verification routines in DB2, Informix, MS Access, and Oracle databases.

SOFTWARE:

MVS/XA/ESA, COBOL, DB2, IMS, PL/1, IDMS, TPNS, HIPERSTATION, OLQ, BAL, GCOS, DMLO, TSO/ISPF, TELON, Info Management, Librarian, Microsoft LANs, Informix, RBASE, DBASE, BASIC, PASCAL, C, REXX, Assembler, Fortran, WordPerfect, Microsoft Office, Open Office, Windows, Informix, Oracle, TCP/IP, TCL/TK, Perl, PHP, MySQL, UNIX shell scripts

PROFESSIONAL EXPERIENCE:

Fidelity Institutional Technology

Merrimack, NH

April 2007 to December 2010

Successfully Coordinated and Managed large cross-FBC testing and validation efforts as part of a three person team. Established a positive, success oriented working relationship between the QA team and the development team for an application that has not had QA in the past. Led a team of four testers to achieve success on a large international securities project. Automated data mining and test data generation saving hours of effort.

New Hampshire Community College

Stratham, NH

February 2000 to Present

Teaching foundation courses in Applied Logic and Programming Logic. Also teaching higher level courses in Object Oriented Software Design, Database Design and Maintenance, Oracle, Advanced SQL, and Linux.

JPMorganChase

MainFrame Quality Assurance Lead

November 2005 to April 2007

Responsible for internal coordination of all testing events, creating and tracking to the QA project plan, coordinating with QA analysts on delivery progress as well as interfacing with Testing Partners and all cross-impacting Lines of Business. Documented and escalated issues to management and provides a pro-active response to all areas of test coordination; facilitating resolution and communication of cross-application/organization architectural issues and decisions.

IBM - SUBMEPP

Portsmouth, NH

October 2003 to November 2005

Team Lead of MS Access Programming for Financial Management, Budgeting and Risk Analysis applications. Team Maintains and enhances critical Financial Management applications used for Payroll, Budgeting and Budget reconciliation.

Flextronics

Portsmouth, NH

July 2002 to September 2003

Developed a manufacturing data collection and tracking application in MS Access. Product inspectors log each inspection and the defects encountered for Quality Assurance metrics. Each product build is planned, tracked and analyzed through the database application.

Yankee Book Peddler

Contoocook, NH

May, 2001 to February, 2002

Consulted on the design of a web based inventory, sales and order tracking system. By applying Quality Assurance techniques and design analysis, reduced the project length by over ten percent while removing defects as early in the development cycle as possible. Developed and implemented a custom defect tracking system for the project use. Trained business and technical clients in testing techniques and procedures. Established practices of developing test plans from business requirements and then ensuring test coverage met standards. Verified converted data in the Oracle database using extensive hand-written SQL and the ‘Toad’ utility. Added a degree of development discipline without burdening the team with unnecessary formality.

ComVerse

Wakefield, MA

May 2000 to April 2001

Team lead of 27 testers on a telephony software release project. Scheduled and managed over 2500 test cases executed multiple times on a matrix of UNIX and NT based networks that controlled the telephony system. Projected defect counts, test case execution rates, and defect verification rates. Tracked actual testing efforts and resolved issues that caused deviations from the scheduled work plan. Participated in manual telephony testing, and test automation using TCL/TK, Bourne Shell scripting, and locally developed test automation tools.

Apps.Com

Cambridge, MA

February 2000 to May 2000

Established a testing team and testing environment for the worldwide release of a Web based applications portal. Led the team that tested the web site with various Windows and Macintosh environments. Established quality standards for development and testing teams. Contributed to the successful worldwide launch of the DHTML, ASP, and XML based web site.

Product Quality and Services

Mellon Trust, Everett, MA

August 1999 to February 2000

Led and managed a team responsible for production support to the developers and to the customers of trust applications. Initiated programs to improve the quality and stability of software changes implemented into production environments.

Putnam Investments

Andover, MA

May 1999 to August 1999

Developed a test suite for an in-house intranet web site which provided financial analysts with easy access to their most needed data. Developed a test environment by incorporating an Oracle database and utilities. Developed appropriate SQL and test procedures to verify generated data in the Oracle Database. Developed test schedule and methodology which allowed developers faster ‘time-to market’ for their features using the ClearCase tool.

Municipal Market Data

Thomson Financial - Boston, MA

December 1998 to May 1999

Led and supervised a 5-member team in Y2K testing of 200 financial applications that included more than 100 forms in a combination web-based and UNIX-based environment. Developed test plans using numerous browsers and platforms for web site functional and stress testing. Implemented the Rational suite, (Robot), testing tool and wrote automated scripts used for regression testing. Developed and wrote Korn shell scripts and Korn shell based testing harnesses to automate testing and increase tester efficiency. Developed and co-authored numerous test plans with the business clients to test the operation of Informix applications. Set up multiple testing environments and executed test plans. Designed, wrote, and executed tests using 'aged' data and 9 critical future dates to validate the application's operation in the next century. Created a test format and taught the QA staff how to optimize their results through the standardization of test plans.

Consulted on how to improve methods of test plan generation, test plan automation and suggested strategies to implement QA practices such as policies, procedures, goals, standards, documentation, problem management, hardware configuration management, and software configuration management.

Disability Reporting System

Liberty Mutual Insurance – Dover, NH

October 1998 to December 1998

Developed a client testing methodology for a Unix, client/server disability reporting system. Instructed four clients in testing methodologies including requirements analysis, test planning and test execution. Developed client test plans, test scripts and test data for an application migrated from mainframe to client/server technologies.

BoComp Y2K Certification

Liberty Mutual Insurance – Portsmouth, NH

Testing/Certification Manager

January 1998 to September 1998

Managed a test team of 5 developers and 5 business users responsible for all phases of Y2K certification of the Branch Office’s Workman's Compensation application running in a TSO/MVS online and batch environment. Taught developers and business representatives testing theory and application. Designed test strategies and testing methods around critical future dates for more than 300 programs using multiple DB2 and IMS databases. Designed test suites, scheduled test execution, and coordinated multiple departments to build a test environment. Developed testing utilities and harnesses in the REXX scripting language. Coordinated with various state agencies to verify Y2K compliance in workman’s compensation reporting. Maintained and preserved several thousand certification documents and testing artifacts for litigation contingencies.

HUON Client Project

Shelter Insurance Companies Columbia, MO

Quality Assurance/Testing Consultant

September 1994 to December 1997

Consulted with the Information Systems department of this Midwest property and casualty insurer. The business consisted of approximately sixty percent personal lines and forty percent commercial lines as well as a few life insurance products. Personal lines included automobile, homeowner’s, watercraft, and personal property coverage. Commercial lines consisted mainly of fleet vehicle and liability insurance. Established the Information System department's testing function and improve the quality assurance function. Established a Quality Assurance Council, Production Implementation Management Team, and department problem management function. The HUON project replaced over sixty percent of the insurance company’s software including the rating function, the claims function and the reinsurance function of the client’s business. Acted as HUON Project testing Team Leader while training Shelter personnel to be self sufficient. Worked with insurance personnel from every department in the company as well as local and remote agent offices to ensure the developed software system met the business need. Established project software promotion and testing library hierarchies. Developed software acquisition procedures and led a team to select, purchase, and utilize the Compuware Hiperstation testing tool. Developed a complete automated testing suite utilizing REXX procedures and the facilities of the Hiperstation tool in a TSO/MVS environment.

Revenue Accounting Systems Project

Canadian National Railway Montreal, Canada

Quality Assurance/Testing Consultant

April 1994 to August 1994

Consulted with application developers to build and advance Quality Assurance methodologies and testing procedures. Advised and assisted management to establish multiple IMS/DC and DB2 testing environments. Established configuration management procedures and utilities for modification and maintenance of a purchased Revenue Accounting System.

IBM Application Development Project

Santa Fe Railway Topeka, KS

Project Testing Manager

1991 to 1994

Early in this multi million dollar project, worked with system architects to establish and write a project development standards manual. Led and supervised a test team of 12 testers and 40 users in integration and system testing of over 2,000 programs in two large accounting applications. Through incorporation of DB2 Subsystems, IMS Regions, and over two dozen libraries, established a discreet system testing environment that allowed programmers to continue development while system testing completed modules. Developed and implemented integration and system testing procedures which provided project management measurable and manageable task descriptions. Authored unit test standards that gave developers a uniform method of unit testing and reporting. Saved hundreds of hour’s effort by automating a major portion of the testing effort using IBM’s TPNS testing tool. Wrote testing harnesses with the REXX scripting utility which were used to perform capacity and load testing of the planned software and hardware configurations.

Trained more than 30 analysts, 50 programmers and 40 user testers in test principles, methods and procedures. The training increased individual and overall testing efficiency, which resulted in testing to be completed on schedule.

Responsible for the daily supervision of up to 18 testers. Demonstrated a unique ability to foster a positive relationship with all developers, managers, clients and customers, thus strengthened the partnership between IBM and Santa Fe Railway.

US Air Force

Strategic Air Command Headquarters Omaha, NE

Quality Assurance Manager

1987 1991

Independently developed and administered Quality Assurance standards for two major systems containing over ten million lines of code, 800 source modules, and worth over $180 million.

Implemented practices from the Software Engineering Institute CMM. Achieved maturity level three when all other organizations were at level one or two. Worked on the SEPG to establish practices in all Key Process Areas.

Established programming standards policies and procedures that resulted in reduced application maintenance needs by 15%. Improved development phases into a streamlined production system by removing redundancies and cross-feeding successful practices between teams. Wrote software development management guidelines for 45 developers. Reviewed cost and schedule estimates to insure consistency and efficiency. Developed an automated regression test suite using a scripting tool and multiple dedicated machines.

US Air Force

Previous experience:

QA/QC testing manager

Software developer

Digital Electronics technician and manager

Aviation Electronics technician and manager

EDUCATION:

Significant coursework completed for a Master of Business Administration

BS in Computer Science University of Nebraska

AS in Information Systems Management Community College of the Air Force

Contact this candidate