Human Resources Management / Director
Resume:
Elaine M. Rodriguez
Phoenix, AZ 85023
*******@***.***
PROFILE
Professional career reflects over 15 years experience in executive administration, operations management, business analysis, strategic planning, and human resources in a variety of service industries. Possess a demonstrated record of success to increase organizational efficiency and enhance productivity, in union and non-union environments. Leadership has been utilized in small start up, medium sized organizational turn around programs and large corporate expansion. Responsibilities included, but were not limited to policy development, inventory control, shipping, receiving, facility management, sales, communications, budget and P&L. Served a key liaison between workforce and senior management in organization with as many as 15 operating facilities and 3,000 employees.
Combine strong planning, organizational and communications skills with the ability to independently plan and direct all levels of business affairs. More than 15 years experience in the development, growth, and leadership of personnel. Pioneer innovative programs and training as well as extremely knowledgeable in: Safety Policies, Procedures, Benefits and Compensations, Advanced Safety Audits, and Behavior-Based Safety. Extensive experience in: workforce diversity, team building, and group leadership. Knowledgeable in multi states labor laws such as; Arizona, California, Florida, Oklahoma, Massachusetts, Nevada, Texas and Washington.
PROFESSIONAL EXPERIENCE
ABM Industries, Inc. 03/10 - Present
Project Manager / Staffing Manager
Responsible of the complete operations management cycle in one of our national direct perform customers. Transition this start-up account from $1.7M to $5.2M sales revenue within a year. Have been responsible of a 24/7 operation service enhancing: recruiting, training, recognition and retention programs to ensure optimum customer service. Implement orientation program for employees, which incorporates customer's policies. Monitor and address personnel issues and concerns quickly and effectively. Counsel employees to more effectively meet productivity and quality goals. Anticipate needs of the customer. Audit and process employees time for payroll and billing to ensure accuracy in preparation for final approval and payment processing. Provide liaison services regarding invoice issues. Manage monthly tracking reports based on Quality Performance results or other determined criteria. Develop and manage staff training programs to ensure workforce skills aligned to corporate goals. Create and manage compensation methodology to guarantee competitive reward structure.
OpenWorks 05/09 - 03/10
Human Resources Specialist
Responsible of the complete human resources cycle on all national direct perform customers. Since my arrival in the company I am responsible of the strategic development, integration and oversight of all human resources programs: recruitment/workforce planning; talent management and development; employee relations; compensation and benefits; organizational design/development, federal and state compliance. Serve as a trusted senior advisor to the CEO, VP of Operations and management team for the company’s nationwide locations. Create, design, implement, and update personnel and safety manuals for the entire direct performed clients. Develop and manage staff training programs to ensure workforce skills aligned to corporate goals. Create and manage compensation methodology to guarantee competitive reward structure.
Link Staffing Services 05/08 - 03/09
Operations / Branch Manager - Branch Closed
Core management duties such as; responsible of the strategic development, integration and oversight of all human resources programs: recruitment/workforce planning; talent management and development; employee relations; compensation and benefits; organizational design/development, federal and state compliance. Serve as a trusted advisor to executive level and management team of current and future clients on human resources needs. Manage staff training programs to ensure workforce skills aligned to corporate goals.
AIG, Inc. 10/07 - 04/08
Recruiter - (Six months contract)
Recruit candidates for entry-level and mid-level positions in management and technical areas. Design and launch college, city government entities and radio recruiting program working in order to increase our recruiting avenues. Serve as advisor to the management team. Also involve with the creation of Diversity Program for the Phoenix, Arizona location and with the continuation training program.
Elaine M. Rodriguez
Resume
Page 2
Express Personnel Services 05/05 - 10/07
Operations / Branch Manager - Branch Closed
Core management duties such as; responsible of the strategic development, integration and oversight of all human resources programs: recruitment/workforce planning; talent management and development; employee relations; compensation and benefits; organizational design/development, federal and state compliance. Serve as a trusted advisor to executive level and management team of current and future clients on human resources needs. Manage staff training programs to ensure workforce skills aligned to corporate goals.
Landmark Building Maintenance 02/03 - 04/05
Human Resources and Payroll Manager
Responsible the complete payroll process as well as the strategic development, integration and oversight of all human resources programs: recruitment/workforce planning; talent management and development; employee relations; compensation and benefits; organizational design/development, federal and state compliance. Serve as advisor to the regional and area management teams. Create, design, implement, and update personnel and safety manuals. Develop and manage staff training programs to ensure workforce skills aligned to corporate goals. Integrate and oversight compensation methodology to guarantee competitive reward structure.
USA Support 03/96 - 02/03
Director of Operations / Human Resources
As a new organization I build from ground zero the strategic development, integration and oversight of all human resources programs: recruitment/workforce planning; talent management and development; employee relations; compensation and benefits; organizational design/development, federal and state compliance. Serve as advisor to the executive and management teams in all operational and sales aspects. Create, design, implement, and update personnel and safety manuals. Develop and manage staff training programs to ensure workforce skills aligned to corporate goals. Integrate and oversight compensation methodology to guarantee competitive reward structure. Provide monthly employee awareness seminars on topics such as current procedures, benefits, and policies. Conduct corporate training.
American Airlines 02/89 - 03/96
Regional Human Resources
Employee Relations Manager
Manage human resource and employee relations activities to support 3,000 union and non-union employees. Maintain additional responsibility for managing the employee development program in South America.
SKILLS AND LANGUAGES
Computer: Word, Excel, Outlook, PowerPoint, Access, Publisher, Visio, Oracle, ADP, ADP Payroll, ADP Time Management, Visual, QuickBooks, Peachtree, SAP, Human Resources Information Systems (Q3, PeopleSoft, HireBridge).
Languages: Fluent in English and Spanish.
EDUCATION
Everest University – Associate Degree in Business Administration
Everest University – Bachelor Degree in Business Administration (Graduating on 2012)
SHRM Certification - Fall 2011
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management (SHRM)
Arizona Networking Employment and Training Professional Association (AZNETPA)
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