Customer Service Manager

Objective

To obtain a challenging, rewarding Facilities Associate position with a solid, progressive organization where my administrative, interpersonal communication and computer skills can be utilized.

Education

A.A.S., Air Conditioning Heating & Refrigeration Technology

Guilford Technical Community College

3.7 Cumulative GPA

Anticipated Graduation Spring 2012

Summary of Qualifications

Over 10 years of Customer Service / Customer Relations experience

Outstanding leadership abilities shown by management background

Effective project management skills, able to multitask

Extensive experience in public relations with customers, vendors, co-workers, and surrounding hotels’ staffs and management

5 years experience working with international and national businesses as well as numerous government and military agencies

Professional Skills

Developed training manuals as well as trained 8 new front desk employees

Oversaw and coordinated Front Desk, Housekeeping, Breakfast Service, Maintenance Laundry, and Courtesy Shuttle staff

Prepared nightly deposits and balanced shift reports to daily ledgers to cash, check, credit card, and direct bill accounts

Accurately reported and justified all earnings, adjustments, refunds, & discrepencies to management on a daily basis

Work Experience

Night Manager La Quinta Inn & Suites Feb 2005 – May 2009

Night Auditor SpringHill Suites By Marriott Jul 2004 - Feb 2005

Night Manager Comfort Inn Greensboro May 2004 - Feb 2005

Relief Auditor Best Western Wendover Plaza Hotel Jul 2003 - May 2004

Front Desk Associate/PBX Greensboro Airport Marriott Oct 2002 - Jun 2003

Benefits Customer Care Uniprise Jun 2001 -Apr 2002

Customer Care Representative AT&T Wireless Services Aug 1999 -Mar 2001

Collections Associate Bank of America Sep 1998 -Feb 1999

Long Distance Operator MCI/First Data Corp Mar 1995 – Dec 1998

Computer Proficiency

Extensive training and knowledge of Microsoft Word, Excel, PowerPoint, Publisher, Adobe PhotoShop and all Internet functions.

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