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Customer Service Management

Mumbai, India
March 03, 2011

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Mobile: 932*******

Executive Summary

Over 11 years experience in handmade manufacturing, technical jewelry design & Jewel CAD. Successfully obtained training record with capability to make complex ideas, concepts and Items accessible and user friendly to customers, clients and personnel. Expertise in end to end retail jewelry outlet management along with customer engagement

Professional Experience

Employed with M.A Jewelers as Assistant Product Developer- Designing & Manufacturing.

Guntur – Andhra Pradesh

November 1999 –January 2011,

Key Responsibilities Area

• Jewelry sample inspection and due diligence.

• Handcrafted and machinery based manufacturing of designer jewelry.

• Successful completion of designing assignments for customized and made to order jewelry

• Handled a team of assistants with faster completion of assigned task.

Technical & Computer Skill Sets:

• Capability to create artistic and stylish designs in Jewel CAD using powerful free-form modeling tools.

• Conduct jewelry designs using specialized Technical Manual Designing Target market based technical designing & localization of jewelry.

• Deep knowledge and technical skills to design kind and make jewelry of excellent quality.

• Manual (Technical) & CAD based jewelry designing.

• Sound knowledge of MS Office (Word, PowerPoint and Excel)

Operational & Managerial Competence:

• End to end retail outlet management, including labor & technician handling, operations management, pricing & merchandising jewelry.

• Sound knowledge and understanding of market trends, product development lead times, and the working components of jewelry production.

• Sound knowledge of Gold, Silver and Gem Jewelry handmade and machinery tools.

• Sound knowledge of working of the bench tools and equipments.

• Proficient ability to provide 100% customer service.

Certification / Professional Accreditation

Jewel CAD CAM Computer Aided Designing.

Tenure: January 2010 – August 2010

Institution: Indian Institute of Gems and Jewelry, IIGJ Mumbai

Industry Oriented Professional Jewelry Designing.

Tenure: February 2010 - June 2010

Institution: Indian Institute of Gems and Jewelry, IIGJ Mumbai

Academic Education:

Secondary School Certification (Completed SSC from Bharat Public School, Guntur in 1994.)

Personal Details:

• Date Of Birth : 2nd August 1979

• Nationality : Indian,

• Present Location – Mumbai, Maharashtra.

• Languages know: English, Hindi, Telugu and Urdu.

Worked Location Details:

MA Jewelers


Phone: 086*-*******.

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