Administrative Assistant Manager
Resume:
Bernice Lonzo
Lilburn, GA 30047
Cellular: 219-***-****
Email: *******.*****@*****.***
PROFESSIONAL SUMMARY
Offering 13 years of Accomplishments in Non-Profit Housing Urban Development (HUD)
15 Years of Residential Property Management Experience in Public Housing
5 Years Administrative Assistant
3 Rental Assistance Housing Counselors
Highly innovative, excellent written and oral communication, knowledge of not for profit, HUD and public housing. Ability to adapt to change, ability to multitask and adjust decisions to maximize time management. Proven leadership demonstrated by getting promoted to managerial status as well as being an Administrative Assistant.
EXPERIENCE
Housing Authority of DeKalb County- Decatur, Georgia
Rental Assistance Housing Counselor
NOVEMBER 2007 –May 2011
Interviews clients, verifies information and calculates rent payments to landlords
Processes verification and documentation of required information
Conducts annual and interim recertification’s
Processes updates for tenants transferring to new units
Conducts briefings and issues vouchers to participants transferring to new units
Communicates professionally at all times with staff, clients, outside agencies and the general public
Manages a very large caseload of participants and work in all phases of the Housing Choice Voucher program
Prepares information for informal hearings
Conduct file reviews for accuracy
Prepare reports as required and performs other duties as assigned
Responsible for knowing federal regulations applicable to the Housing Choice Voucher Program and the policies of the HA Administrative Plan
Gary Housing Authority - Gary, Indiana
RESIDENTAL PROPERTY MANAGER
APRIL 2007 – NOVEMBER 2007
Maintained tenant files and managed housing units for a 180 resident Senior High Rise and 70 Residents in scattered site housing
Conducted property inspections including occupancy, vacancy, housekeeping and grounds surveys based on the established guidelines from HUD
Collected and monitored rental fees and other residential charges
Posted rental fees, charges associated with work orders, late charges into computer system
Evaluated and certified residents for renewal of leases yearly and calculation of rental adjustments as needed
Monitored and maintained budget for residential housing complex
Coordinated vacancy preparation with maintenance and tenants to minimize residual cost of tenants departure from a unit
Supervised 15 employees which included maintenance, security and janitorial staff
Screened all new residents and prepared leases for new occupants
Responded to all after hours emergencies on nights, weekends and holidays
Assisted residents with special problems and promoted amicable tenant relations
Provided training and assistance as needed to assistant housing managers, leasing specialist, property associates and other staff, as needed
ASSISTANT RESIDENTAL PROPERTY MANAGER
MAY 2002 – APRIL 2007
Collected and monitored rental fees and other residential charges
Posted rental fees, charges associated with work orders, late charges into computer system
Evaluated and certified residents for renewal of leases yearly and calculation of rental adjustments as needed
Coordinated vacancy preparation with maintenance and tenants to minimize residual cost of tenants departure from a unit
Screened all new residents and prepared leases for new occupants
Assisted residents with special problems and promoted amicable tenant relations
Abide by company policy regarding fair housing
Responsible for specific tasks and overseeing special projects
Working within established budget limitation
Audited tenant files to ensure that they meet the guidelines and standards of HUD
Show apartments to potential new tenants and explain the lease agreements and stipulations
Assist in making final decisions regarding applicants
Addressing and documenting tenants complaints
Meet with tenants pertaining to issues concerning the property and prospective tenants
Manages preparations of all tenants correspondence including late payment notices
Ensures all suite, move-in, move-out and other leasing data is entered correctly and in a timely manner into the management software system
Schedules site visits regularly
Ensures all suite ,move-ins, move-outs, and other leasing data is entered correctly and in a timely manner into the on-site property management software system
Works with Office Staff
Works with property manager to hire, train and develop on-site employees according to company policies and procedure
ADMINISTRATIVE ASSISTANT – SECTION 8 & HOUSING DEVELOPMENT
JUNE 1998 – APRIL 2002
Provided administrative/secretarial support for department heads and department employees to ensure efficient office operation
Coordinated, assisted in planning, prepared agendas, monitored meetings; maintained calendar(s) and travel request
Maintained confidential and specialized files, records and reports
Actively promoted and ensured clear communication within the departments and facilitated interdepartmental communication
Managed and coordinated projects and programs to ensure high quality end results within a given timeframe
File and retrieve organizational documents, records and reports
Coordinate and maintain records for staff, office space, telephones and office keys
Arrange for the repairs and maintenance of office equipment
Interact with clients, vendors and visitors
Maintain confidentiality in all aspects of client, staff and agency information
Support staff in assigned project-based work
Assisted in preparation of monthly reports to the state
Ordered and maintained the office supplies and budget
Counseled new residence on HUD requirements and public housing guidelines
Sorted, distributed and processed all incoming and outgoing mail
Compiled, classified, indexed and referenced confidential data from Section 8 applications and other complex record
The Methodist Hospitals, Inc. – Gary, Indiana
PATIENT ACCESS – REGISTRATION
NOVEMBER 2004 – OCTOBER 2007
Registered all confidential patient information and insurance into the computer system
Posted payments for patient accounts
Prepared insurance documentation for submittal to insurance companies for patients
Processed indigent insurance applications per hospital and Indiana guidelines
Performed insurance verifications as needed to verify patient plan coverage
EDUCATIONAL BACKGROUND
Davenport Business College, Merrillville, Indiana
Certificate in Business Administration, May 1989 – June 1992
Indiana State University, Terre Haute, Indiana
Major: Business Administration, August 1988 – May 1989
CERTIFICATIONS
Nan McKay –HCV Rent Calculation Certification
SKILLS SUMMARY
Patient Registration Systems - Epic, Eclipsys, Windows Knowledge, Yardi 6.0, Microsoft Office – Word, Excel and PowerPoint.
REFERENCES AVAILABLE UPON REQUEST
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