Customer Service High School

Joshua D. Regan

*** ***** *** ** **** 864-***-****

Woodruff, SC 29388 gi7tir@r.postjobfree.com

Experience

Shift Supervisor 2008-Current

C.V.S. Pharmacy

(2008 Simpsonville, SC)

(2004-2007 New York)

• Supervises five employees.

• Responsible for customer service, colleague supervision,

cash-handling and merchandising activities.

• Cashier supervision.

• Opening and closing the store.

• Running Photo Lab.

• Assists in receiving truck delivery.

• Setting up plan-o-gram displays.

• Assisting in Pharmacy Department.

• Responsible for overall consumer satisfaction within the store.

• Provides customers with purchases at register, handling cash and making change.

• Showcasing and assembly of new products on store shelves.

• Assists with new weekly inventory upon delivery.

• Provides excellent customer service to all consumers.

Facility Supervisor & Safety Attendant 3/09-11/09

Value Place Hotel, Simpsonville, SC

• Supervised three employees.

• Trained Housekeeping and Safety staff.

• Responsible for checking inventory and damages of guest rooms.

• Maintenance of walls (painting), floors (carpeting), caulking, electrical,

heating and cooling installation.

• Cleaning and setting up public spaces, prep and inspect guest rooms.

• Office duties: checking people in and out, telephone communications,

collected rent and late payments.

• Assisted Safety Attendant and Housekeeping in their duties.

• Serviced hotel’s Wi-Fi network.

• Evicted non-paying guests or policy violators.

• Worked with local law enforcement to remove undesirables.

(Licensed) Security Guard 2006-2007

Temp/Seasonal position

Rockefeller Center Building, New York, NY

• Responsible for the overall security of the property.

• Assisting in crowd control for the “NBC Today Show.”

• Educating a diverse population about events and attractions.

• Providing tourists and consumers information within Rockefeller Plaza.

• Escorting special guests to their desired location.

(Undercover) Loss Prevention Detective 2006-2007

Temp/Seasonal position

Macy’s East, Hampton Bays & Commack, NY

• Monitored entire store by CCTV and physically patrolled on the floors.

• Responsible for overall safety and security of Macy’s.

• Main objective to lower “shrinkage” by employees and consumers.

• Observed, caught and processed persons committing crimes.

Education

NYS Certified Security Guard (2/06)

2004 Graduate Carle Place High School, Carle Place, NY

Computer Experience

Installing hardware, software, Networking, and troubleshooting.

Windows XP Vista Windows 7 Microsoft Office Microsoft Word

Internet NiteVision

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