Customer Service Quality Assurance
Resume:
Gerice Davis
E-Mail: *********@*******.***
Objective: Seeking a challenging position in the administrative field in which I may utilize my training and work experience while making a contribution allowing for career growth.
Skills:
۰Advanced MS Windows 7 Suite ۰Office Procedures & Responsibilities
۰50 WPM / 10K 10 key by touch ۰High-Volume Data Entry Experience
۰ Excellent Customer Care ۰QuickBooks Pro Training
Employment History:
2011
Personnel Plus, Inc. Valencia, CA
Reimbursement Specialist
•Worked in a team to assist in company audit pertaining to a medical device recall
•Created excel spreadsheets to organize product information for quality control
•Sorted and bagged devices for archives
•Assisted in quality assurance
2010-2011
Quest Nine, Inc. Lancaster, CA
Office Clerk
•Duplication of medical chart information for the respective correspondence departments
•Created an distributed invoices for services rendered
•Demonstrated a good working knowledge of the processes and procedures and the ability to identify and implement process improvement.
•Implemented discretion and diplomacy in the release of sensitive information within the hospital setting.
2008-2009
Helpmates Staffing Services, Inc. Torrance, CA
Medical Office Clerk
•General office procedures; faxing, data entry, alpha-numeric filing, outbound calling, mail distribution, quality assurance, customer service and operations support.
•Interfaced with billing associates and patients via outbound calls on a regular basis
•Performed ambulatory billing procedures; prepared CMS 1500 claim forms, A/R, Collections
•Performed internal database search for Medi-Cal eligibility verification, EOB review, and Medicare knowledge
2004-2006
Vitamin World Inc. Torrance,CA
Assistant Manager
•Excellent customer service and product knowledge of supplements
•Maintained supplies by checking stock to determine inventory levels, placing and expediting orders; verifying receipt; stocking items
•Opened and closed the store and maintained accurate balances at the end of each shift
•Tendered daily bank deposits and logged transactions
•Prioritized and completed daily work to meet deadlines and goals
Education:
The Accounting Annex Arcadia, CA
Computerized Accounting Certification, 2012
Antelope Valley College Lancaster, CA
AS Business Administration Degree, 2012
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