Manager Customer Service
Resume:
KEVIN CHARLES CARROLL
North Reading, MA 01864
Cell: 978-***-****
******@*******.***
SUMMARY OF QUALIFICATIONS:
Outstanding rapport-building, presentation, negotiation, and sales closing skills. Utilize
verbal communication and listening skills to identify client needs and/or problems;
superior development and maintenance of industry and product knowledge. Proven
revenue generator in all market conditions.
EDUCATION:
University of Massachusetts, Boston
Bachelor of Science in Exercise Physiology, 1998
University of Massachusetts, Boston
Bachelor of Arts in Geography and History, 1993
PROFESSIONAL EXPERIENCE:
January 2012 - Present: Boston Web Power, Woburn, MA Marketing Manager
Contact small businesses by phone and email to set up on-site consultation
appointments promoting our bi-lingual websites and webpages linking their business to
the marketing platform a2zbizonline Asian Yellow Pages. Maintained customer
accounts, edited documents, attended trade shows, and collected overdue payments
from existing customers.
May 2011 - December 2011 World Congress, Woburn, MA Account Manager
Contact Health Care Professionals by phone and email to inform, and emphasize the
return on investment ( ROI), which they will bring back to their companies, by registering
for well-targeted upcoming Health Care conferences.
2010-2011 ( Independent Contractor), OnNet Web Solutions, Andover, MA Account
Executive
Cold call presentations with business owners regarding web page design, upgrades, e-
marketing, and mobile marketing.
Generate interest; gather information, and record results in the company database to
analyze and strategize on a weekly basis with the CEO and Business Manager. Mail
and email information to interested owners, and track mailing lists on an on-going basis
for future follow-up calls. Attending in-house presentations with restaurant owners
signing them up with mobile marketing
2009-2011 (Independent Contractor). Chinese-American Cultural Bridge Center,
Arlington Heights, IL New England Cultural & Educational Tour Consultant
Research all potential Martial Art Studios in New England region for cold call
presentations with the studio owners. Generate interest; gather information, and record
results to strategize with the company director on a weekly basis. Mail and email
information to all interested owners regarding a Shaolin Temple Kung Fu Training Tour,
and track mailing lists on an on-going basis for follow-up calls.
2002-2009. IHRSA ( International Health, Racquet Sportsclub Association), Boston MA
National Accounts Manager & Membership Specialist
Increase IHRSA membership by telephonic, electronic, and written solicitation of
prospective members resulting directly in new member enrollment. Generate new
member leads and prospects and inputing all relevant information into company
computer system.
Telemarket to IHRSA prospects and members promoting IHRSA events and to process
event registrations. Cross-sell IHRSA products and publications to IHRSA prospects
and Members.
2001. FUNCTIONAL FOODS, Belmont, MA
Territory Sales Manager
Market and sell food supplements designed to assist in obesity, weight loss and
diabetes to Medical personnel and consumers in my assigned territory.
Study, analyze and discuss questions and concerns about the food products, with
company chief scientist from Harvard Medical School on a weekly basis, in order to
expand and streamline product knowledge for Physicians, Diabetes Educators, and
Consumers.
Increase Functional Foods membership by telephonic, electronic, and written solicitation
of prospective members resulting directly in new member enrollment.Generate new
member leads and prospects and inputing all relevant information into company
computer system.
1995-2000. QUINLAN PUBLISHING, Boston, MA
Telemarketer
Telemarket to Quinlan prospects and members legal and educational newsletters.
Cross-sell Quinlan products and publications to Quinlan prospects and Members. Assist
in departmental and company-wide activities as deemed appropriate.
1988-1995. WARREN, GORHAM, and LAMONT, Boston, MA
Telemarketer and Renewal Sales Specialist
Increase Warren, Gorham & Lamont's membership to the firm's publications by
telephonic, electronic, and written solicitation of prospective members resulting directly
in new member enrollment.
Generate new member leads and prospects and inputing all relevant information into
company computer system. Outreach to existing Members to generate membership
renewal dues and increase membership retention.
1986-1988. METROPOLITAN DISTRICT COMMISSION:/LANDSCAPING BUSINESS,
Boston, MA. Landscaper
Attractively design, healthy and well-maintained gardens, grounds, and public parks
designed to create a positive first impression, establish a peaceful mood, and increase
property values.
1982-1985. NATURE FOOD CENTRE, Boston, MA
Cashier and Customer Service
Cashier and balance daily cash accounts. Handle customer questions and transactions,
price check foods, and stock inventory.
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