customer service

Karina Ramirez

***** ******* **. - *******, ** **035

Cell 713-***-****

Home 713-***-****

********@*****.***

Qualifications

Over a year and a half of customer service experience

Superior telephone and computer skills with proficiency in MS Word, Excel, Outlook, and Internet

Ambitious, go-getter personality

Extremely organized and exceedable at multi-tasking in a fast-paced environment

Bilingual with fluency in Spanish and English

Dependable, hard worker, able to follow instructions easily

Experience

Guess, Houston Galleria, TX; May 2011- Present

Sales Associate/ Cashier

greeting and welcoming customers

in-depth knowledge of our products

responsible for the product awareness, customer satisfaction and driving the sales

interacting with our customers and being attentive and precise in their needs

cashier duties in various areas such as returns, imposed store policies, purchasing, and returns

New York & Co., Houston Galleria, TX; - November 2010- April 2011

Sales Associate/Cashier

Understanding customers wants and needs

In-depth knowledge of the store products

Responsible for the product awareness, customer satisfaction and driving the sales

Duty of cashier in various areas such as returns, imposed store policies, purchasing, & returns.

Essential Messaging, Stafford, TX; November 2009- December 2010

Bilingual Operator

Answering high-volume calls

Taking and directing emergency and doctors calls

Answered customers’ questions regarding their accounts

Able to type 50 wpm

Arranging appointments for law firms & doctors office

Education

Houston Community College System; Houston, Texas

Area of study: Engineering

Bellaire Senior High School; Bellaire,Texas

High School Diploma 2011

References

Available upon request

Contact this candidate