Customer Service Manager
Resume:
Nancy Avent
Seattle,Wa ****6
**********@*****.***
Objective: To obtain a telecommuting position
Qualifications:
•Over 30 years experience working with the public in a care giving environment with strong focus on customer service and hospitality
•Able to work flexible hours, day after Thanksgiving and Christmas, and Big Event Days.
•Over 10 years of successfully troubleshooting and resolving customer inquiries
•Tracked customer concerns using established company protocols
•Excellent telephone and written communication skills; led the call center in compliment forms
•Enthusiastic and solutions oriented and committed to providing outstanding customer service every day
•Proficient with 10 key and touch type 40-45 wpm
•Trained in Microsoft business products
•Able to multitask and keyboard, while navigating through various computer screens
•Processed customer provided information via telephone calls and entered data into a database system
Employment History: •Clinical Care Manager, American Healthways Bellevue, WA (10/07-06/09)
Disease Management Program, Call Center
•Consulting Nurse Group Health Cooperative, Tukwila, WA (10/06-03/07) Telephone Triage, Call Center
•Consulting Nurse Harborview Medical Center, Seattle, WA (02/06-07/06) Telephone Triage, Call Center
•Consulting Nurse CareWise/S.H.P.S., Seattle, WA (1997-2005)
•Telephone Triage, Call Center
Education:•Washington Women’s Education and Employment 08/1-11-09/02/11 Tacoma, WA (Career preparation and computer course)
•Bellevue Community College (Associates of Arts Degree), Nursing
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