Collector/Customer Service Representative
Resume:
Natsheria hylton
Orlando fl 32822
OBJECTIVE
To secure a responsible position involving asset recovery, loss prevention and/or high dollar collections that will utilize my skills and
experience and provide solid and measurable growth opportunities.
SPECIAL SKILLS
Ø 10 Years of Collections experience (Business to Business and Consumer)
Ø 8 years experience Auto-Dialer
Ø 5 Years Skip Tracing experience (Accurint and Cross Searches)
Ø Comprehensive knowledge of Fair Debt Collection Practices Act
Ø Strong analytical and conflict resolution skills
Ø Exceptional negotiation skills
Ø Comprehensive knowledge of Fair Debt Collection Practices Act OBJECTIVE
EXPERIENCE:
03/2005-2011 Wachovia Bank Jacksonville, FL
• Resolved conflict, investigated disputed amounts or discrepancies, calculated and issued associated adjustments
• Researched and located customers
• Negotiated payment arrangements, settlements, deposits and guarantees.
• Prepared notices and explanation letters, initialized treatment actions
• Documented and maintained accurate and pertinent information on customer accounts
• Investigated and resolved decline payments and returned checks
• Performed credit checks
• Skip trace accounts for credit and additional information.
• Negotiated and implemented repayment plans to minimize the potential loss to the bank.
• Established and built rapport with clients, debtors, and other sources.
Collector/Customer Service Rep
10/2001-5/2004 Convergys Corp Jacksonville, FL
• Reviewed and received accounts to verify assessed
• Educated customers about the obligations and the ramifications of their continued delinquency
• Handled a variety of collections related calls with payment arrangements
• Communicated effectively with customers and staff by telephone, writing, and in person.
• Analyzed customer credit risk for payment arrangements for customers.
• Reviewed and followed up on payment arrangements as needed
• Organized and maintained good files for necessary follow up.
• Entered into proprietary system customer account information (various programs)
Teller/Member Service Representative
06/1994-08/1996 Dime Bank Brooklyn NY
• Provided customer with information regarding service and status of account activity
• Consulted with customers on financial needs regarding setting up new and personal accounts
• Responded to verbal/written problem and inquiries.
• Informed customers about various bank products
Maintained and fostered relationships with clients while regarding opening, maintaining, and closing member accounts.
•
•
Generated monthly new member reports and calculated activities by location, job, and reference codes.
EDUCATION
Ø Lafayette High School
Ø Voorhess College
Contact this candidate