Management Professional
Resume:
BRUCE AMENT
Portage, MI 49024
***********@*****.***
Career Direction Has Been Determined Based On Formal Education And Related Professional Training, Diverse Hands-On Experience, And An In-Depth Interest In…
• BUSINESS & OPERATIONS MANAGEMENT •
Some Areas Of Expertise Include, But Are Not Limited To…
- OFFICE MANAGEMENT -
- HUMAN RESOURCES MANAGEMENT -
- STAFFING - SELECTION & SCHEDULING -
- SALES - SALES MANAGEMENT & TRAINING -
- NEW BUSINESS DEVELOPMENT & RETENTION -
- CREATIVE ADVERTISING & SALES PROMOTION -
- PURCHASING - INVENTORY CONTROL & MANAGEMENT -
- STRATEGIC BUSINESS PLANNING & SCHEDULING -
- CUSTOMER SERVICE -
Possess Proven People Skills… An Effective Motivator And Team Builder… Creative, Skilled And Very Competent… An Excellent Communicator, Both Written And Verbal…
Sawall Health Foods, Kalamazoo, Michigan.
Inventory Coordinator, 2007 – Present.
Compile and maintain records of quantity, type, and value of material, equipment, merchandise, or supplies stocked on-site.
• Count material, equipment, merchandise, or supplies in stock and post totals to inventory records, manually or using computer.
• Compare inventories to office records or compute figures from records, such as sales orders, production records, or purchase invoices to obtain current inventory.
• Verify clerical computations against physical count of stock and adjust errors in computation or count, or investigate and report reasons for discrepancies.
• Compile information on receipt or disbursement of material, merchandise, or supplies, and compute inventory balance, price, and cost.
• Prepare reports, such as inventory balance and shortages. Prepare list of depleted items and recommend survey of defective or unusable items.
• Organized back stock shelving in a way that saves four hours a week and ensured product was re-worked and moved back to the floor. This saved time and money by not ordering extra product.
The Row Outlet, Portage, Michigan.
Sales Representative, 2006 – 2007.
Engaged in sales while performing quality customer service.
• Involved with new sales signage.
• Scheduled deliveries; resolved customer concerns while offering solutions and recommendations for customers’ existing products.
• Traveled to multiple locations to assist with sales.
• Increased sales by recommending furniture sizes, period style, color, fabric, and wood that complemented customer's home and other furnishings.
• Discussed quality of fabric and finish, and type and quality of construction with customer.
• Expiated an $8000 sale where ultimately, due to excellent service offered, this increase current and future bottom line as this customer became a repeat buyer.
Dan Wood Company, Portage, Michigan.
Service Coordinator, 1996 – 2007.
Through due diligence obtained work related professional qualifications, which enabled me to carry out my role competently and effectively within a pre-determined time frame.
• Undertook a range of tasks suited to the current level of training and development; complied and assisted with instituting all Health & Safety policies and procedures.
• Successfully implemented shop organization; transferred parts from local vendors to the technicians; maintained shop vehicles.
• Was paramount in saving time and money; allowed the technicians to remain on the job, while much needed equipment was delivered to them.
Additional Valuable Experience Was Gained Successfully Serving As Assistant Store Manager, Receiving Team Leader & Assistant Manager…
Assistant Store Manager.
Provided customer service in a fast-pace atmosphere. Administrative responsibilities included processing payroll and closing registers. Assisted in the processing of all freight; maintained and restocked inventory. Involved in supervision of employees, cashier functions as needed, and return to vendor functions. Consistently maintained safe and clean working environment. Engaged in sales and customer service. Involved in loss prevention; opened and closed facility.
Receiving Team Leader, Assistant Manager.
Engaged in running of the warehouse and using key indicators to determine efficiencies. Held daily store meeting as manager on duty. Opened and closed store and provided excellent guest service. Received daily deliveries and prepared return to vendor products. Scheduled daily duties for staff; answered and fulfilled requests from the corporate office. Provided cashier and stock support.
Assistant Store Manager,
Participated in strategic planning, establishing company goals, and setting policies in alignment with company's short and long term goals. Supervised employees, coordinated and scheduled personnel to ensure adequate coverage; harmonized retail functions to ensure smooth store operation; established performance requirements; and, provided clarification and guidance to employees. Provided technical expertise as needed, and functioned as Store manager in the manager's absence. Assisted with hiring, paper work and training of employees. Ongoing responsibilities of leading, directing, coaching, and motivating personnel in all areas of the business; including selling and merchandising techniques and customer service skills. Handled all warehouse functions including: direct shipments, moving products to the sales floor, inventory discrepancies, and cycle counting. Was responsible for weekly payroll. Certified employees in forklift operation and performed store set-up and remodels at multiple locations. Dealt with customer concerns and returns
Assistant Store Manager,
Worked at three locations; coordinated customer appreciation programs. Was responsible for store safety and OSHA compliances. Performed accounting duties, which included responsibility for all money taken in: Investigated discrepancies and took corrective action when necessary. Engaged in sales, customer service, and coaching of employees. Shared in hiring, scheduling, payroll and merchandising. Built Plano grams in accordance with corporate office, held daily meetings with team members, disciplined team member as needed, and was also responsible for resolution to customer concerns. Also trained and monitored staff on up-selling techniques for higher end products, which helped make monthly budgets especially in the lean months.
Ferris State University Kalamazoo Valley Community College
Big Rapids, Michigan, 1997 Kalamazoo, Michigan, 1994
Bachelor of Science: Management Associate in Applied Science
Business Administration
Additional Professional Training
Numerous Loss Prevention Training Sessions
CPR/AED Adult And Infant Training Through American Heart Association
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