Supply Chain Customer Service

MARSHALL CARR

**** *** *********, ***** ****** Estates, CA 90274 Res: 310-***-**** / Cell: 310-***-**** ************@***.***

Core Qualifications

• Leadership • Client Management/Customer Service • Retail VMI distribution

• 3PL Networks • Consumer Packaged Goods • Supply Chain / Operations

• Continuous Improvement • Account on-boarding • System Design / Implementation

Profile

Executive - Supply Chain / Operations / Client Management

Senior level executive with 14+ years experience leading departments across multiple companies coupled with understanding from both the customer/supplier perspectives (Disney/New Line – DADC/Technicolor). Additionally, possess experience in shop floor control in hard manufacturing (McDonnell Douglas) environment. Direct experience designing, implementing and using multiple ERP systems (SAP, Oracle, SAP Business One). Tasked with managing highly visible and strategic projects for the organization (“Lord of the Rings”, “The Beatles” and FAA audits). Good communicator and leader when tasked with driving change for cross-department initiatives. Strong technical aptitude and background understanding new technologies and how to incorporate into product launches. Passion and drive for continuous improvement and pursuit of operational excellence. Strong manager, mentor and motivator of people and who brings high energy into the organization. Demanding leader who delegates well, provides support, and gives feedback to team to achieve results.

Career Accomplishments

• Author/executor of Key Performance Indicators and Service Level Agreements that govern contractual requirements with Warner Brothers across the global supply chain. Metrics are tracked and reported at multiple intervals across territories and are reviewed by both executive teams to monitor performance.

• Key contributor in successful launch of “One View” process at Technicolor. Historic accomplishment to get all customers to collaborate and submit forecasts in consistent templates to provide unparalleled capacity view across the supply chain. Technicolor and studios meet monthly to review demand/capacity picture.

• Saved $12M over a 3-year period by reconfiguring product specifications for New Line.

• Designed new retail displays at New Line reducing manufacturing and assembly costs by $2M over 4-year period.

• Redesigned assembly workflow while at Disney to in-line process resulting in $4M savings over 4 years.

• Project lead of technical experts for FAA audit of tail assembly. Audit was a top priority for the company. Team included experts from Engineering, Planning, Tooling and QA. Audit totaled 1,400 documents.

• Supervised department of 13-person team responsible for producing assembly documents supporting 125 aircraft per year.

• Chairman for McDonnell Douglas Engineering Change Board for MD-80 aircraft. Members included technical experts from Engineering, Manufacturing, Planning and Tooling. Board processed 5,000 changes per year driving continual product performance and efficiencies.

• Developed and chaired S&OP process for New Line to review inventory strategy resulting in overall reductions of $10M.

• Responsible/accountable for the launch (New Line/Disney/DADC/Paramount) and the supply chain execution and delivery of ~ 500 new products annually and in excess of 200M units. Specific launches (“Lion King”, “Transformers”, “The Beatles”) exceeded 25M units, 100+ SKUs and required up to 13 distribution points to ship 10,000 retail and DC locations.

• Implemented processes and procedures to obtain Sarbanes-Oxley compliance for New Line Cinema.

• Project lead for enterprise resource planning system (SAP R3) implementation while at New Line.

• Lowered intra-plant and inbound freight by $3M over 3-year period by consolidating distribution points with 3PL partner Cinram.

• Managed content production functions that supported publishing video games and DVD products.

• Led company product launch meetings while at New Line with key executives in Marketing/Sales/Production/Operations.

• Managed digital asset management department at New Line for 10+ years with an average annual budget of $5M.

• Responsible at New Line for sourcing all components supporting assembly operations with $80M annual spend. Reduced costs on printed components by $5M over five years through vendor management and bidding process.

• IT Steering Committee member with Technicolor responsible for reviewing and prioritizing projects resulting in improved processes, financial savings and meeting customer needs.

Professional History

Technicolor, Camarillo, CA 4/2010-present

A global $2B supplier and market share leader of digital content services, home access devices and physical media. Physical media supply chain services provider for major movie studios, independent rights holders, games and software publishers.

Vice President, Supply Chain & Global Account Management 4/2010-present

Key executive tasked with on-boarding and leading new Warner Brothers Home Entertainment account globally. Day to day responsibilities for providing leadership across the supply chain to ensure THES meets contractual SLAs. Departmental responsibilities of 30 people in two US locations whose functions include client management/customer service across manufacturing, distribution, demand forecasting, master data, order processing and project planning and management. Dotted line management and escalation point for performance issues in Europe, Canada, Mexico and Australia. Additional global reporting responsibilities include: supply chain SLA/KPIs, royalty accruals and material pass-through changes.

Total Distribution Inc, Los Angeles, CA 1/2009- present

Consulting company founded in 2009 to provide supply chain, operation solutions and expertise to various companies.

Principal (2009 – present)

Key clients:

o Paramount Home Entertainment (PHE):

PHE is the DVD and Blu-ray marketing and distribution division of Paramount Pictures.

• Engaged to provide management direction and expertise to Supply Chain departments to deliver key 4th quarter new product release slate and develop strategic S&OP process.

• Managed PHE’s Blu-ray manufacturing off-loads process between multiple suppliers.

o Sony DADC:

DADC is the CD/DVD/Blu-ray manufacturing and distribution arm of Sony Electronics.

• Key member of executive team to successfully on-board EMI as major new customer.

• Tasked as the project lead on EMI’s top project of 2009 – “The Beatles” remastered and reissues. Project represented 30% of EMI 2009 revenue and was successfully brought to market in September 2009.

Brash Entertainment, Hollywood, CA 4/2008-12/2008

A $200M independent video game developer and publisher specialized in theatrical properties.

Senior Vice-President, Supply Chain and Production Services 4/2008 – 12/2008

Recruited to build/develop/manage global physical supply chain and required ERP systems (SAP Business One). Key executive participant in establishing US distribution network, direct to retail contracts/relationships and EDI connectivity. Supervised Production team working with game developer to test and approve completed game code. Additional responsibility for localizing packaging in distributed territories and securing required ratings approval.

New Line Cinema, Beverly Hills, CA 4/1998-4/2008

A $1B division of New Line Cinema, a multi-media company and a division of Time Warner Inc. with divisions in licensing and merchandising, music, international, television and home entertainment. NLHE maximized New Line Cinema’s sales and profits by releasing theatrical, direct to video, and reissue products into market.

Senior Vice-President, Operations and Distribution 2004-2008

Promoted to create compliant processes supporting Sarbanes-Oxley, develop S&OP process for managing inventory and analyze distribution and supplier network for change and improvement. Departmental responsibilities: Operations, Planning, Inventory Control, Print Production, Fulfillment and Distribution.

Vice-President, Operations and Distribution 2000-2004

Promoted to SVP charged with additional supply chain responsibilities for the Distributor customer base. Developed new KPIs and established direct relationships with Ingram, VPD and others. Departments of responsibility: Operations, Planning, Print Production, DVD Content and Mastering. Additional responsibilities included special focus on redesigning products to enhance creative look and operational effectiveness.

Vice-President, Operations 1998-2000

Recruited to build Operations department supporting growing VHS sell-through and emerging DVD business. Departments of responsibility: Content and Mastering, Post Production, Operations, Print Production and Fulfillment.

Buena Vista Home Entertainment, Burbank, CA 4/1994-4/1998

A multi-media company and a division of Disney Entertainment with profitable divisions in licensing and merchandising, music, international, television and home entertainment.

Senior Manager, Planning and Manufacturing 1997-1998

Led department of 14 tasked with operational planning, scheduling, procurement and inventory functions supporting the manufacturing and custom packaging activities required to bring Disney VHS products into market.

Manager, Manufacturing 1995-1997

Responsible for planning and execution of all finished goods manufacturing and custom packaging functions supporting VHS releases. Supervised department of seven tasked with various functions including: bills of materials, purchasing and inventory control.

Supervisor, Custom Packaging 1994-1995

Led department of three tasked with managing operational functions including: planning, purchasing and order processing for custom packaging and corrugated retail displays. Additional responsibilities for inventory reporting of finished goods and dry goods.

McDonnell Douglas, Long Beach, CA 8/1988-4/1994

A major American aerospace manufacturer and defense contractor who produced a number of famous commercial and military aircraft including: the MD-80, MD-11, F-15 and F-18.

Manufacturing Specialist 1993 – 1994

Supervisor – Assembly Documentation – horizontal stabilizer 1990 – 1993

Configuration Management Analyst 1988 – 1990

Learned disciplines in manufacturing, operations, planning over five and half year tenure. Gained experience as a young supervisor in manufacturing/engineering. Developed expertise in material planning (MRP II), production planning/scheduling and working with global parts suppliers.

Education

B.A., Economics - minor in Physics – The Colorado College, Colorado Springs, CO 1988

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