Customer Service Manager
Resume:
renda VanHouten
Montrose , CO. *****
QUALIFICATIONS
I am a hard-working self-motivated individual. I am familiar with computers having worked on my home computer, setting up programs for home and business use.
I have worked out of my home with excellent success. I know how to talk to customers, getting to know them and their interests, demonstrating products and closing the sale.
EMPLOYMENT
2011-2012 Ingenix -Oasis Marketing
Independent contractor working at home selling Medical Transcription Books to doctors office. Then training them on software if they purchased a software version,on the I10 transition that takes place Oct 2013.
2010-2011 True Voice Solutions
Manager work at home. In charge of training individuals at a time on how to be successful in appointment setting. I also made 200-250 call a day and set appointments. Prequalifying prospects, for the chairman to go in and close sale.
2009-2011 CPI Customer service calls from home office , mostly outbound, setting appointments, and handling complaints for Photo Studios Nationwide.
2007-2010Ameriplan Selling supplemental Dental, Vision, Prescription plans to clients. This is an independent contract job with cold calling leads.
2003-2005 OPK Customer Service Rep Independent contractor. Pre-qualifying prospects, setting appointments and closing deals. Represented many different companies such as Micro vision and HP as well as smaller companies.
2002 - 2003 Polk City Directory Account Executive Primary duty was to sell ads to customers, including front and back covers as well as the backbone of the directory. Worked with existing customers as well as performing a great deal of cold calling and prospecting. I started with an area that had been neglected and had a very small customer base, then began building new business in addition to regaining lost accounts. In my first year, I filled both covers and the backbone along with selling many new ads for the directory.
2001-2003 Working Solutions Sales
Independent contractor for a variety of companies. Filled orders over the telephone. Longest contract was with McKesson Pharmaceutical Company. Worked with hepatitis patients, enrolling them into therapy programs
1995-1999 ACI Telecentrics Supervisor
Call center supervisor training 12 individuals at a time on how to be successful while marketing products over the telephone. Maintained contact with companies who contracted with us such as GTE, Pacific Bell, insurance and cellular phone companies.
I have owned my own Lunch Shop & Beauty Shop, have worked all phases of Restaurant and have retail experience at Walmart, Clinque, and at hospital as a Ward Clerk.
EDUCATION
1988-1989 One year Restaurant Management, Hastings Community College
1993-1995 Associates of Applied Science and Business, WNCC Sidney, NE.
1999-2000 LPN School WNCC one year
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