Customer Service Sales

Ellen Foley

**** ********** **, ***** ****, TX **498 713-***-**** ***********@*****.***

Objective

Work for a company who values their employees, where contributions are encouraged and rewarded. Be involved in a work environment which enhances my potential and inspires my professional growth and future endeavors.

Qualifications

• 14 years Administrative Experience

• 14 years Customer Service Experience

• 10 years Receptionist Experience

• 14+ years Data Entry Experience

• 6 years Invoicing & Credit Card Charge Processing Experience

• 6 years Sales Experience

Experience Customer Service Representative-Web Based Sales

12/2006 to present Bernardo Group LLC Houston, TX

Answer inbound sales calls

Invoicing of customer orders

Processing credit card charges

Order entry of internet sales

Process end of day sales reports

Shipping and receiving of product

Manage inventory for ecommerce website

Customer Care Associate

12/2005 to 09/2006 Semperian Midland, TX

Aftermarket Cancellations of warranty policies on repossessed vehicles

Contact with automotive dealerships on policy cancellations via telephone

Updated cancellation information for customer database

Senior Customer Service Representative

07/2001 to 06/2005 Unicare Insurance Company Plano, TX

Answered inbound calls from customers and providers

Researched complex issues for less experienced team members

Mentored new team members

Worked special projects as assigned from Manager

Claims Examiner

1/2000 to 7/2001 Unicare Insurance Company Plano, TX

Processed and paid claims for Key Accounts

Made adjustments from correspondence received

Called providers to resolve issues on claims

Computer skills: Microsoft Office

Outlook

Windows Live Mail

SAP

Internet search engines

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