Customer Service Sales
Resume:
CASONDRA WILTZER
************@*******.***
Current Address: Permanent Address:
**** ***** **** *** *. 10729 S. Blodgett Rd
Mount Pleasant, Michigan 48858 (until May of 2012) McBain, Michigan 49657
Education:
Central Michigan University: Bachelor of Science in Business Administration May 2012 (Expected)
Major: Hospitality Services Administration
Minor: Event Management
Employment:
Ruby Tuesday: Mount Pleasant, Michigan (October 2006 – May 2012)
Guest Service Coordinator and Lead Server
Promoted to GSC in May of 2009
Reduced labor costs by forecasting sales from the previous year
Specialized in a memorable customer service by exceeding customer’s expectations
Trained new staff members to implement the ‘Ruby Way’ through protectionism and consistency
Responsible for cash transactions of the company by maintaining the accounts receivable and payable
Fulfilled the company’s standards by following through on policies and procedures throughout each shift
Accountable each week for the scheduling and cleaning tasks of the front of the house employees
Evaluated each team members’ front of house performance by calculating their hospitality index
Arbonne International: Home-Based (July 2007 – August 2010)
Sales Consultant
Suggestively sold health and skin care products to target markets by holding parties at hosts home
Created value to every product by influencing customers in their buying decisions
Offered individuals a unique opportunity for success within the company by presenting success stories
Water Works Irrigation: McBain, Michigan (May 2004 – September 2009)
Office Assistant and Landscape Professional
Developed the product inventory system to maintain customer accounts
Documented invoices and payments to sustain company assets
Updated and upheld mailing lists to maintain client files
Professional Development:
Comfort Inn and Suites Student Event (current)
Hospitality Scholarship Fundraiser: assisting in the front of the house tasks by creating memorable event
Comfort Inn and Suites Bridal Expo (January 2012)
Secret Shopper: evaluated event from start to finish; interviewed the vendors and participants in attendance
International Tourism Experiences: CMU (August 2011 – December 2011)
International Students Night: assisted in coordinating an event for over 70 international students
Recreation Programing and Events: CMU (August 2011 – December 2011)
Swing Away with Special Olympics at Dow Diamond: raised over $1,500 for Special Olympics
Comfort Inn and Suites (March 2011)
Job Shadow: enthusiastically contributed in observing the front desk and housekeeping positions
Certifications:
Hospitality and Tourism Society: CMU (January 2010 – December 2011)
Gained awareness on many aspects of the hospitality industry through guest speakers and touring properties
Meeting Professionals Internationally: CMU (August 2010 – May 2012)
Actively participated in fundraising and group social events
Student Recreation Association: CMU (August 2011 – December 2011)
Recognized for valuable contributions of voluntary efforts and active involvement
Future Leaders Forum: Las Vegas (October 12th – 14th of 2011)
Networked with many event and meeting professionals that arrived from all over the globe
Wedding Planning Certification Course: MSU (June of 2011)
Acquired sufficient knowledge to plan diverse styles of weddings
Contact this candidate