Office Operations Manager

Karen Ganley

** ******* **.

North Attleboro, MA 02760

(Cell) 508-***-****

Experience

• Supervise and process orders on IBM AS/400, SAP systems and Quick Books; respond quickly to all customer inquires, requiring extensive product knowledge

• Managed domestic and international trade show activities - including complex coordination, scheduling, and approval of contracts for all meetings and conventions both for domestic and international divisions

• Coordinated worldwide shipments with freight forwarders and container companies, including letters of credit and all international documentation including Carnet documentation for shipping

• Participated on numerous committees to implement improved business strategies with an increased Global scope

• Developed documentation and support material for customer service and sales departments – such as policies and procedures, catalogs, price lists, sample forms

• Created the infrastructure required to support start-up division’s sales organization, ensuring effective fulfillment of sales objectives at all times

• Support Clinical Training Managers in the successful implementation of sales training programs, materials, and coordinate field support

• Liaison for global sales representatives, providing support and sales materials including travel arrangements

• Continual process involvement in business improvement, including quality measurement reporting

• Responsible for sales representatives accountability for monthly budgets and processing commissions

• Forecasted monthly and annual units, interfacing with planning and marketing, monitoring customer inventories

• Instrumental in implementing procedure manuals for training in all levels of customer service operations and functions

• Independently handled all transactions within Accounts Payable and Accounts Receivable departments

• Coordinated with CFO to facilitate all Human Resource functions, as well as entire company payroll

Employment

STD Medical Innovation Center / Spirus Medical Inc and Cardiosolutions Inc. West Bridgewater, MA

Office Manager 2007-Present

Karl Storz Sports Medicine, Karl Storz Endoscopy Boston, MA

Operations Manager 2002-2006

Mitek Products, Johnson & Johnson Co. Westwood, MA

International Customer Specialist Manager 1997-2002

CTM Manufacturing Sarasota, FL

Customer Service Manager 1993-1997

Kendall (Polyken Technologies) Mansfield, MA

Marketing and Customer Service Specialist – International/Domestic 1988-1993

Education

Proficient in Quick Books, Microsoft Word, Excel, EDI, PowerPoint, SAP/R3, IBM AS/400

Blue Hills Regional Technical Institute, Associate Degree - Advertising Art Design - Canton, MA

Mount Ida Junior College - Mary Regan Memorial Scholarship for the Arts - Newton, MA

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