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Customer Service Human Resources

Carbondale, IL, 62901
August 09, 2012

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• To obtain a position in Human Resources, providing opportunity to make a strong contribution to the company. That will allow me to use my Public Relations strategies to develop and expand to further develop HR policy, streamline recruitment and structure employee relations.


• Bachelor of Science, Southern Illinois University Carbondale

• Major: Speech Communication; Specialization: Public Relations

• Anticipated Graduation- August 2008- December 2012


Information Systems Technician, January 2012- current SIUC Library Systems- Carbondale, IL.

• Adjust at moving into any new environment, using my past knowledge and experience, to quickly adapt to new technology and software

• Gained knowledge of installation and troubleshooting software

• Handled the tasks of updating daily logs with site-specific information

Help Desk Technician, August 2010 – current SIUC Information Tech Dept. - Carbondale, IL.

• Install/uninstall software programs to keep programs current and virus free

• Utilize various operations systems including Vista home premium, Windows 7, and Mac operating systems

• Use strong communication skills to assist lab users, provide tech support and interact with clients and co-workers

Public Relations Development Specialist Intern, June 2011- August 2011 Women’s Center- Carbondale, IL.

• Applied writing skills on press releases, organizational fliers, and brochures

• Advertised awareness and promoted the things we offer to helping women in need

• Assisted/Volunteered with event planning with the fundraising committee

Beauty Advisor/ Cashier, July 2006- November 2010 Walgreens- Park Forest, IL.

• Assisted customers and provided advice and recommendations for products based on their needs/requests

• Stocked shelves to keep products available and displays maintained

• Promoted weekly featured products

Telemarketer/Customer Service Rep., May 2009-July 2009 Americall- Lansing, IL.

• Assisted customers over the phone with life insurance purchases

• Arranged appointments for insurance reps to meet with customers

• Improved communication skills

Executive Administrator, July 2009- August 2009 Ceda /God’s Harbor Ford Heights, IL.

• Prepared flyers to advertise events for the center, distributed within local area

• Interacted with clients/parents; accepted payments, handled registrations, etc.

• Served as receptionist; answered phones; greeted office visitors

• Conducted tours of facility for new customers/parents and to promote services we offered


• Member of Public Relations Student Society of America (PRSSA)

• Member of the Speech Communication Club at SIUC

Volunteer Experience:

• Ceda-Headstart- Ford Heights, IL: A childcare initiative program that assisted with children ages 3-5 years old

• Nosrac Rehab and Rentals- Flossmoor, IL: This business rehabs homes, in this position I was a secretary.

• Youth and Adult Center (YAC) - Chicago Heights, IL; A rehabilitation center for males with drug abuse, that were homeless, or released from jail. Assisted the set-up of the center.


1. Intern Supervisor

Sandra Ursini

610 S. Thompson St.

Carbondale, IL. 62901


2. Information Technology Administration

Patty Cosgrove


3. Peer

Tiara Kensey

University Park, IL. 60466


Contact this candidate