Human Resources Manager
Resume:
Marina Fuentes
**** ******* **. ****** *********, CA 91730
909-***-**** mobile
*********@*****.***
QUALIFICATION SUMMARY
A Dynamic Bilingual leader that possesses more ten years of progressive business management, academic administrative and human resources experience. Design, innovate and lead best practice HR processes in employee relations and delivers services and programs spanning career management, change management, and work-life balance
AREAS OF EXPERTISE
Labor Relations * Organization Development* Compensation and Benefits * Training and Development
Recruiting and Hiring * Safety Training *Team Building * Employee Labor Law
Sexual Harassment/EEOC Issues* Succession Planning* Employee Relations
EDUCATION
California State University, Dominguez Hills
Bachelor of Science in Business Administration; Concentration: Human Resources Management
Active member of Society for Human Resources Management-PHR (test scheduled for Dec 2011)
TECHNICAL SKILLS
HRIS - PeopleSoft - Microsoft Word – Excel – PowerPoint– Access –Outlook – Microsoft Publisher Adobe Acrobat– Lotus Notes – Kronos – ADP Workforce HRB– Ceridian– Labor Management System (LMS) Warehouse Management System (WMS)
PROFESSIONAL EXPERIENCE
Intouch Wireless Retail, Corporate Office Anaheim, CA October 2010- Present
HUMAN RESOURCES MANAGER
Responsible for leading the Human Resources Corporate department team in all aspects of staffing, compensation, benefit administration, to maintain consistent policy & procedure administration, compliance with all state & federal employment legal requirements
• Direct a staff of 3 in the managing, design and delivery of HR programs and services to over 500 employees at 20-30 different locations across 8 states
• Changed Existing personnel department into a streamlined HR department with bottom-line accountability
• Directly responsible for all locations legal issues, terminations, lawsuits, policy development, benefit, insurance, W/C, unemployment claims and guidelines.
• Managed project involving implementation and training of company’s first ADP Workforce Now Human Resources Information System
• Revamped the existing compensation structure and benefit plan originally designed for inside sales to a more efficient commission only, monthly performance bonus plan
• Reduced cost of live paycheck distribution cost by urging employees to enroll in ADP paycard or Direct Deposit
• Performed review of insurance company options, and negotiated policies
• Ensured compliance of all locations with federal, state, local , safety and operational regulations
• Responsible for all Department of Labor inquiries
• Minimized EEOC/ Lawsuits exposure by conducting bi-monthly audits within the department
• Develop and implement HR programs in areas of employment, benefits, personnel policies, reorganization, and employment law.
Millard Refrigerated Services; Mira Loma, CA May 2007-July 2010
REGIONAL HUMAN RESOURCES MANAGER
In charge of HR function for 6 distribution facilities for the West Region, with 1200 employees, supervised staff of 5. Hired to collaborate with corporate office in design, development and company-wide implementation of core Human Resources Programs
• Successfully implemented HR programs, which ensured consistency throughout region and provided manager with critical tools to enhance productivity
• Assisted in established an online database for progressive disciplinary process to maintain efficiency and fairness, and a stringent 9 step recruitment process guideline
• Designed an incentive program to reduce turnover from 80% to 21% over a one year period
• Improved Total Recordable Incident Rate from 6.4 to 4.5
• Implemented a new management training module to educate managers and maintain high morale and retention
• Developed an internal an approval process for terminations to ensure timeliness and consistency throughout the region
• Developed internal HR audits to increase ongoing process improvement.
• Monitored and implemented initiatives aimed at improving key HR metrics including retention, employee development and performance management to bring awareness via HR scorecard
• Succession planning, including SIT, MIT and high potential candidate
Millard Refrigerated Services; Mira Loma, CA August 2006- May 2007
HUMAN RESOURCES MANAGER
As a member of the management team, was challenged to change the culture and boost morale, which I was able to accomplish within a year and a half. Responsible for 150, managed payroll administration, recruiting and training; developed and maintained an open engaging labor relations environment to remain union free.
• Providing multi-lateral bilingual support through translating, speaking and interpretation
• Maintain and developed HR metrics to set specific guidelines and maintain consistency
• Successful in continuous improvement in employee attitudes, motivation and cultural change
• Conduct annual union avoidance training to management and hourly personnel
• Responsible for all leadership development. Advised managers on fair hiring practices and employee performance issues to reduce corporate liability and improve organizational effectiveness.
• Analyzed compensation, monitored performance evaluation program, and redeveloped job descriptions as necessary.
• Coaching for compliance with employment laws FMLA, Title VII,INS, W/C and unemployment
• Manage and processed payroll, HRIS, corporate organizational reporting
• Develop HR strategies to improve employee satisfaction based on survey results
Staples Distribution Center, Rialto, CA February 2004- August 2006
HUMAN RESOURCES/SAFETY MANAGER
• Responsible for managing an in-house staff of 3 and contingent workforce of over 500 employees
• Managed (two- buildings) Develop, implemented and maintain safety and health program for over 500 warehouse and administrative personnel
• Responsible for all facets of Safety (Title 8) including safety awareness programs
• Produced weekly/monthly safety newsletter, in addition to chairing the safety committee, injury review board
• Conduct investigations, safety inspections, corrective measures
• Successes include bringing company record keeping requirements into OSHA compliance, establishing standards
• Duties also included Human Resources, such as administration benefit plan, health/dental, associate orientation, training, recruiting, interviewing, coaching and counseling
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AmeriCold Logistics Distribution Center, Vernon, CA September 2001- February 2004
HUMAN RESOURCES/OFFICE MANAGER
As member of the management team, and was part of the start up of the facility. Oversee, plans and administer all aspects of human resources, benefits, recruitment, safety, performance management, compliance, regulations and union negotiations related duties for 150 employees
• Provided advice, counsel and leadership to managers and staff on employee relations issues; consulting with executive team on major employee issues
• Direct report to HR Director- home office ( GA)
• Maintain safety training log, developed safety incentives program in compliance with OSHA
• Recruited and screened exempt and non-exempt employees
• Develop quarterly department financial budget
• Conduct monthly Safety/Management/Leadership training
• Conducted investigations and resolved grievances
• Built and foster an effective working relationship with the employees and Union Business Agent.
West Communications, Construction/Telecommunication January 1999 to September 2001
HUMAN RESOURCES MANAGER
• Responsible for all facets of the HR department
• Work independently, supervise 2 associates in the department
• Handled all employee 560 relation, problem solving and confidential information
• Advise management of potential problem areas/recommend/implement solutions as appropriate
• Maintain accurate central employee record; collect data and perform statistical analysis
• Conducted daily/weekly/monthly meetings in the department
• Managed the and oversee the recruitment process for open positions
• Maintained and administered all employee benefits 401k, Cobra, FMLA, and Vacations
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