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Customer Service Sales

United States
March 24, 2011

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Lake Balboa CA *****

(818) ***-****


Accomplished and multi-dimensional executive leader with proven talent in identifying and developing opportunities to accelerate expansion, increase revenues, and improve profit. Solid business insight with the ability to ascertain and analyze needs, forecast goals, streamline operations, and execute new program concepts. Proficient abilities in balancing cost and quality with project development and delivery timelines. Exceptional communication and presentation skills with the ability to articulate innovative solutions for business growth. Recognized for balanced judgment, stability, and capacity to steer consensus among core business disciplines with diverse agendas and visions.

Adept at fostering long-lasting relationships with executives, project managers, employees, and department heads while independently planning and directing operations.

Ability to adapt to diverse business environments while conceptualizing ideas, seizing opportunities, and leading new business development initiatives.

Visionary who synthesizes facts, events, and concepts to develop realistic and long-range plans on a timely and cost-effective basis.

Fluent in Armenian and French.

Account Management Client Relations Expense Control Copy Writing and Editing Multi-lingual

Operational Streamlining Restructuring Project Management Strategic Planning

Team Leadership Operations Management Overhead Reduction Negotiations


GOTPRINT, Burbank, CA 2010-Present

European Business Development Manager

Plan and launch European operation for multi-million-dollar online printing company, including high-volume, multi-lingual customer service department. Responsible for implementing business development strategies, identifying new business opportunities, building and maintaining key relationships and negotiating and closing business deals.

Knowledge and understanding of international tax and labor laws.

Research current market conditions and implement strategies accordingly.

Lead company’s vision and strategy while supporting short- and long-term goals

Set up new customer service center; recruit and train multilingual staff.

Create international employee training program.

Develop and retain clientele

Develop online and offline annual marketing plan per target country.

TARGET MEDIA PARTNERS, Los Angeles, CA 2008-2009

Group General Manager

Managed operations for outside sales, marketing, and production of 14 weekly magazines and classified newspaper worth $20M. Administered $10M budget and assisted in the support of over 100 employees. Outlined weekly and monthly sales goals and developed sales packages to motivate sales representatives.

Promoted and launched new products and services to sustain competitive and market leading advantage. Recruited, hired, and trained 25 staff for print and online products.

Generated 40% revenue growth by creating innovative solutions for prospecting and restructuring existing territories.

Decreased printing expenses by 25% by consolidating and reorganizing products to meet market needs and competitive edge.

Secured 20% payroll savings by diminishing headcount and hours in order to implement more effective processes and training programs.

Reduced errors to less than 1% by introducing a companywide error-reduction program.

Captured 20% dormant A/R payments through aggressive negotiations with customers, persistence, follow through, and creative innovation.

ASCEND MEDIA, LLC, Allied Healthcare Division, Los Angeles, CA 1994-2007

(Formerly Medical World Communications Inc)

Vice President, Operations

Provided executive leadership and support for a multi-million dollar publishing company with 16 monthly medical titles. Coached, mentored, evaluated, and supervised a 40 person team and managed annual budgets with editorial, art, production, circulation, special projects, and IT departments. Implemented division-wide strategic planning processes and logistics for each magazine. Executed due diligence and cultural integration of new acquisitions. Researched, analyzed, developed, and initiated new product line ideas, title redesigns, media kits, and promotional campaigns. Identified innovative solutions to prevent bottlenecks and capacity concerns.

Maximized sales from $65K to $1M+ within one year by formulating new E-media products and campaigns.

Sustained above 30% profit margin by establishing cost savings methods, maintaining budgets, and consolidating resources.

Reduced production time while producing flawless files to printer by introducing more efficient production processes.

Led implementation of a new PDF workflow transitioning from postscript/Quark files.

Secured sales of supplements and special projects through influential contract negotiations while implementing continuing education programs for physicians/allied health professionals.


Bachelor of Arts-Journalism, California State University, Northridge


Effective Employment Practices

Continuing Education in Postal/Mailing/Distribution

Sales Training: Training the Trainer

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