Bobby R. Rucker
Chicago, IL 60640
*****.*******@*****.***
Qualified professional with over 10 years experience in corporate environments, who works well with teams and solely to achieve organizational goals.
SUMMARY OF QUALIFICATIONS
Proven ability to lead successful operations and in a team lead capacity.
Able to develop and implement policies and procedures.
Skilled in problem resolution and client relations.
Experienced in training personnel.
PROFESSIONAL EXPERIENCE
Temporary/ Processor.
Spherion Lincolnshire, IL
2011 - Present.
Assigned to Aon Hewitt:
• Load, operate, process mail and occasionally adjust and repair mail processing machinery.
• Keep records of shipments, volume and other duties related to mail processing.
• Calculate and apply postage to domestic mail, international mail and special mail services.
• Sort and tray mail for dispatch to the postal service.
Customer Service/ Dispatcher/ Contractor
Dynamex. 1996-2009 Wood Dale, IL
Assigned to Dynamex Warehouse:
• Picked parts and prepared order request for domestic United States shipments and for pick up
by independent couriers.
• Prepared, packaged and scanned customer order materials using Federal Express and
United Parcel Service power shipping computer systems.
• Received and scan inbound materials and parts into database.
• Re-stocked miscellaneous returned parts.
• Review outbound and inbound shipments for accuracy in a high volume and fast paced
work environment matching bills of lading to shipments.
• Unloading shipments from couriers.
• Maintain outgoing and incoming shipment logs.
• Participate in physical inventory counts.
Contracted to KPMG: Chicago, IL
• Coordinate the delivery and pick up of files, records, equipment and other items for
accountants, auditors, and staff for 1,300 plus personnel office.
• Determining the most cost effective resources that are best suited for completing service request.
• Main point of contact for internal and external client inquiries.
• Create and maintain records for service requests, services performed, and other
courier information.
• Alpha numeric entry of client account information and 75-100 service request
daily using company software and web-based programs.
• Tracking the progress of couriers and contacting businesses to resolve issues.
• Measure, weigh and account for materials being shipped out and received.
• Liaison to clients office supply and facilities vendors.
• Processed credit card payments.
Contracted to Associated Agencies: Arlington Heights, IL
• Contact insurance companies and insured’s for status pertaining to Commercial Property claims.
• Verifying coverage, entering claims information into Wintam coded system and
updating claimant information.
• Typing correspondence to insureds.
• Responsible for office supply inventory, creating purchase orders, matching bills with
invoices and verifying accuracy.
• Maintenance of office equipment; copiers, fax machines, projectors, conference rooms
and kitchen areas.
• Sorting, distributing and processing inbound and outbound mail and parcel.
• Delivering files to inter office departments and re-filing returned files.
EDUCATION
Harry S. Truman College.
Chicago, Illinois
Completed coursework towards Computer Applications.
Columbia College Chicago.
Chicago, Illinois
Completed coursework towards Business Management.
SKILLS
Microsoft Word, Outlook, Excel, WinTam, Cops Systems, Webdecs,, Laser and Inkjet Copiers, Pitney Bowes postage machines. Federal Express and United Parcel Service Powership systems.