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Customer Service Sales

Luzerne, PA, 18640
August 17, 2012

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To work a full time position as a Customer Support Representative with ability to adapt and use my skills wherever they may be needed to better the workplace.


*/** – 2/12 Fortis Institute Scranton, PA

EKG/Phlebotomy/Lab Assistant, Diploma

Venipuncture, Vital Signs. Laboratory Procedures, Basic Computer Skills, Office Procedures, 12-Lead Electrocardiography, Aseptic Techniques

Externship Experience:

1/12 – 3/12 Community Medical Center, Cardiology Department Scranton, PA

Duties included: Performed EKGs on various floor of the hospital including Psyche Ward, Pediatrics, ER and in cardiology department, set up halter monitors, educated patient on wearing a halter monitor, created patient bill based on procedures provided, assisted with scheduling, pull past test results for comparison, assist in various aspects of patient care and any other duties as required to ensure quality patient care.

Work Experience:

1/09 – present Quinn’s Market, Night Office Assistant Manager/Customer Service Pittston, PA

Duties included: Provide exceptional customer service, train new hires, arrange visual merchandise, perform cashier duties, organize files, maintain clean work environment, communicate with customers, managers and sales associates, perform sales associate duties, prepare deposit, answer phones, complete paper work, multi-task, dealing with money and other duties as required.

11/11 – 5/12 Victoria’s Secret, Sales Associate Seasonal Wilkes Barre, PA

Duties included: Fitting specialist, collect daily receipts, customer service and sales, answer phones, and any other duties as required,

1/10 – 6/11 Tropical Dreams Tanning Salon, Desk Seasonal Pittston, PA

Duties included: Communicate with staff and customers, take appointments/walk-ins, complete paper work and scheduling, answering phone, deal with money, work with chemicals, multi-task, organize, locked-opened store, and other duties required.


• American Heart Association Cardiopulmonary Resuscitation

Adult/Child/Infant & AED, Certified 2011

• American Heart Association Standard First Aid, Certified 2011

• American Heart Association Emergency Response Certification

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