Project Manager

Joseph Abdou

Rosemead, CA *****

Tel: 323-***-****

***.*****@*****.***

Career Snapshot

Five years of unprecedented customer service and media support.

Expert in customer care/communications, problem solving, satisfying and relationship building.

Computer savvy: E-Commerce, Social Media, Microsoft Office, Adobe Creative Suite, Windows/Mac OS

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, Mass 90, Photoshop, Illustrator, InDesign, Sales Force, Bold Chat

Mission Statement

Strive to exceed customer/ employer expectations by providing experience changing service. Maintaining customer satisfaction, creating a trustworthy relationship always putting the customer first. Customer Service & Support Specialist

Providing exceptional customer service in high-volume, intense pressure working environments.

Digital Media Customer Service

Key Skills

Inprecedented Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment Call Center Operations

Technical/User Support

Reports & Documentation

Professional Experience

I LOVE DOGS, INC. Torrance, CA Digital Media, 2009 to 2010

FOX INTERACTIVE MEDIA. El Segundo, CA Customer Service Specialist, 2008 to 2009

VISION DECOR.

City Of Industry, CA Customer Service Rep, 2006 to 2008

Designed sales and marketing materials including product packaging, brochures, logos, promotional flyers, catalogs, magazine ads, sales presentation tools, direct mail pieces and tradeshow graphics. Published in various magazines including Modern Dog and Animal Wellness

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 115 calls/internet inquiries daily).

Provided order status and item availability. Created item descriptions and assisted in post order processes and follow up. Listed and maintained auctions on Ebay, Shop.com, Overstock.com and Amazon.com

Involved in the selection of merchandise stocked.

Maintained good working relationships with various vendors.

Sorted incoming mail, scheduled meetings and answered telephone calls from clients and vendors.

Education

Platt College Alhambra, CA

Associate of Arts (AA) Graphic Design, 2009

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