Customer Service Administrative Assistant

**** ****** ***** ***** *********, Tx ***** 469-***-**** *******.*****@*****.***

Cynthia Guery

Objective

TO OBTAIN EMPLOYMENT THAT IS CHALLENGING WHERE I WILL BE ABLE TO BENEFIT MY EMPLOYER THROUGH THE EFFECTIVE USE OF MY SKILLS AND COOPERATIVE NATURE

Experience

9/2010-12/2011

University of Oklahoma

Norman, Ok

Staff Assistant 2

• Served as main source of customer interface

• Identified customers needs

• Answered questions

• Provided information

• Maintained accurate call tracking information through tracking database

• Maintain effective professional and team relationships

• Met departmental core values and expectations

5/2005-4/2010

Convergy’s

Moore, Ok

Customer Service Rep.

• Answered incoming calls

• Maintained call tracking

• Troubleshoot technical issues

• Placed equipment and service call orders

• Assisted customers with moving orders

• Answered inquiries

• Accepted payments

9/2001-1/2002

Ok State Dept of Health

Oklahoma City, Ok

Administrative assistant

• Answered multi-line phone

• Filing

• Placed office supply orders

• Prepared/mailed documents

• Assisted lawyers with viewing files

• Assisted public with viewing files

• Maintained/filed confidential information

• Prepared/updated confidential files

• Assisted with nursing home complaints

• Scheduled appointments

• Input licensure information for CNA’s

• Distributed license for CNA’s

Education

Grant High School

Oklahoma City, Ok

Diploma

Metro Tech

Oklahoma City, Ok

Certificate

• Business Computer Technology

Computer Skills

• Microsoft Word

• Microsoft Access

• Microsoft Powerpoint

• Microsoft Access

• MS Dos

References

Available upon request

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