Resume 09

Tamara Karram

*** *********** ****

Cedarhurst, N.Y. 11516

516-***-**** (Home)

********@*******.***

OBJECTIVE

A responsible position with growth opportunities in which diverse skills developed in the high fashion retail industry can be utilized to contribute to the success of the company.

EXPERIENCE

1999 - 2008 Saks 5th Avenue, New York, N.Y.

Customer service Representative

• Assist with all aspects of customer services and present a positive impression of the establishment.

• Help with the resolution of customer inquiries and complaints, while maintaining an excellent service environment and experience for our guests.

• Has a strong understanding of store matrix and department locations and are able to direct guests instantly.

• Process and ensures proper payments and credits are received, and completes paper work as they relate to closing and opening.

• Has a multi-lingual ability to translate (when possible).

1996 – 1999 Henri Bendel, New York, N.Y.

Customer Service/ Sales Representative

• Offer assistance with products and packages and refer guests to appropriate associates and departments in the store.

• Performs clerical duties (e.g., inventory reports, sales reports, counting and reconciling cash register.

• Organized merchandise inventory and stock facilities.

• Completes paper work and sales reports as they relate to opening and closing.

1993 – 1996 Stern’s Department Store, Flushing, N.Y.

Sales Associate/Cashier

• Collect payments for goods and services, make change and hand out receipts.

• Issue cash refunds and credit slips to customers and cash checks for customers and employees.

• Remove security devices from clothing, tell customers whether purchases can be returned and, if so, under what conditions.

• Balance the register at the end of the day to rectify mistakes if any.

Education: Adelphi University, Adelphi, NY, Business Administration.

Skills: Speak English, French and Arabic fluently. Understands Hebrew and German.

Strength: Perfect attendance, Team Player, Reasonable and Firm.

References: Furnished upon request.

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