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Customer Service Medical Assistant

Location:
West Palm Beach, FL, 33411
Salary:
$10-12HR
Posted:
August 27, 2012

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Resume:

Profile

A self -determine motivated individual, with the ability to adjust in any situation. Team-player, detailed oriented, multi-tasker, well-spoken, a nurturer, loyal, well - organized.

SUMMARY OF EXPERTISE

Phlebotomy

Patient Care

Receptionist

Customer Service

Experience

Customer Service/ Sale and Services, 1-800-flowers.com, Home Agent, Fl, 2012

Answer calls and assist customers with their orders.

Took orders, correct errors in orders

Provide quality services with customer satisfaction.

Worked on Master Queues, and TLOs.

Receptionist / Medical Assistant, Specializing In Women’s Care Rutherford, NJ 2010-2011

Answered phones, scheduled patients appointments on a daily basis.

Entered patient records according to doctor description.

Triage patients, vitals signs, patient health information.

Assisted Doctor with patient and procedures

Procedures such as colposcopy, skin removal, pap smears, wound check, biopsy.

Phlebotomist, create requisition pertaining to patient insurance.

Patient Care Tech, Overlook Hospital, Overlook, NJ 2009-2010

Assisted Nurses with patient

Document patients vitals, input and output

Bathe, feed, sitting-aide when a need basis.

Phlebotomist

Education

Passaic County Community College, Paterson, NJ, Associates in Science, 2005

Majored in Nursing

Minor in Science

Mountainside School Of Nursing, Montclair, NJ, RN, 2008

Majored in Nursing

12 hours weekly Clinical

University of Phoenix, Arizona, Bachelors in the Science of Management, 2012

Minored in Accountant

Major in Business Management

Skills

Knowledge in computers, Microsoft Word, Excel, PowerPoint, iWorks such as Pages, Keynote, and Numbers for Mac.

Internet ready

Received phone calls, determined the nature of the calls and directed callers to the appropriate department.

Successfully arranged appointments between clients and employees.

Responsible for typing memos, reports and other correspondence.

Took detailed messages for person called upon, including name, time of call and nature of business.

Received and distributed mail and messages to appropriate departments and employees.

Strong work ethic and superior interpersonal, customer service and communication skills.

Excellent time management skills that allow for the multi-tasking of all responsibilities.

Fluent in English and Spanish.



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