Customer Service Medical Assistant
Resume:
Profile
A self -determine motivated individual, with the ability to adjust in any situation. Team-player, detailed oriented, multi-tasker, well-spoken, a nurturer, loyal, well - organized.
SUMMARY OF EXPERTISE
Phlebotomy
Patient Care
Receptionist
Customer Service
Experience
Customer Service/ Sale and Services, 1-800-flowers.com, Home Agent, Fl, 2012
Answer calls and assist customers with their orders.
Took orders, correct errors in orders
Provide quality services with customer satisfaction.
Worked on Master Queues, and TLOs.
Receptionist / Medical Assistant, Specializing In Women’s Care Rutherford, NJ 2010-2011
Answered phones, scheduled patients appointments on a daily basis.
Entered patient records according to doctor description.
Triage patients, vitals signs, patient health information.
Assisted Doctor with patient and procedures
Procedures such as colposcopy, skin removal, pap smears, wound check, biopsy.
Phlebotomist, create requisition pertaining to patient insurance.
Patient Care Tech, Overlook Hospital, Overlook, NJ 2009-2010
Assisted Nurses with patient
Document patients vitals, input and output
Bathe, feed, sitting-aide when a need basis.
Phlebotomist
Education
Passaic County Community College, Paterson, NJ, Associates in Science, 2005
Majored in Nursing
Minor in Science
Mountainside School Of Nursing, Montclair, NJ, RN, 2008
Majored in Nursing
12 hours weekly Clinical
University of Phoenix, Arizona, Bachelors in the Science of Management, 2012
Minored in Accountant
Major in Business Management
Skills
Knowledge in computers, Microsoft Word, Excel, PowerPoint, iWorks such as Pages, Keynote, and Numbers for Mac.
Internet ready
Received phone calls, determined the nature of the calls and directed callers to the appropriate department.
Successfully arranged appointments between clients and employees.
Responsible for typing memos, reports and other correspondence.
Took detailed messages for person called upon, including name, time of call and nature of business.
Received and distributed mail and messages to appropriate departments and employees.
Strong work ethic and superior interpersonal, customer service and communication skills.
Excellent time management skills that allow for the multi-tasking of all responsibilities.
Fluent in English and Spanish.
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