Management Human Resource
Resume:
EBONIE S. MORGAN
*** ******* ****** ******, ** **040
205-***-**** ************@*****.***
September 25, 2012
McDonalds
Birmingham, AL 35209
Dear McDonalds Hiring Management,
Having attained numerous goals in my aspiring career of human relations and administration, I am quite interested in broadening my professional horizons by acquiring a Human Resource Specialist position with a prestigious company such as yours. I have enclosed my resume for your review and consideration.
As you may have noticed, my career in administration and human development is extensive. I have enjoyed the sound reputation developed from my current role as an IT Administrative Coordinator with Books-A-Million, Corporate. As a result of my dedication and knack for success, the vitality of the IT Department remains sturdy. I have proven myself to be a valuable asset to Books-A-Million, as well as any organization I have come in contact with over the span of my career.
As a member of your team, I can provide:
Strategic Planning Project Development/Management Effective Presentations
Problem Solving Client based Needs Assessment Budgetary Reporting/Forecasting
Market Analysis Sound Departmental Decisions Quality special project completion
Contract Negotiation & Administration Willingness to obtain Licensures and Certifications
McDonald’s, my sole objective is to become your next Human Resource Specialist. Please contact at 205-***-****, so that we may schedule a time we can meet to discuss my talents, professionalism, and enthusiasm about becoming an addition to your company. Thank you for your consideration. I look forward to speaking with you soon.
Sincerely,
Ebonie S. Morgan
Enclosure: Resume
EBONIE S. MORGAN
109 Enclave Avenue Calera, AL 35040 205-***-****
************@*****.***
OBJECTIVE____________________________________________________________
To secure the professional position of Human Resource Specialist with McDonalds Corporation; utilizing my extensive qualifications in all facets of Human relations through data documentation, conceptual training, implementation, and analytical functionality.
CORE KNOWLEDGE & SKILL AREAS_____________________________________
Special Project Originator Sales Negotiations/Closing Strategic Research
Workflow Planning/Prioritization Training Curriculum Conception Relationship Cultivator
Knowledge within Corporate Training and Human Relations Sector
COMPUTER SKILLS______________________________________________________
Operating Systems:
Windows XP, Windows 7, Windows 2000
Software Skills:
Microsoft Products v. 2007&2010 – Power point, Excel, Word, Access, Outlook
Lotus Notes v. 7.5
Internet Explorer
Adobe Photoshop
Oracle - HR
PeopleSoft
LMS- Learning Management System
Standard Query Language
Mainframe Computer Systems
EDUCATION___________________________________________________________
Bachelors of Science in Human Resource Management, Athens State University; May 2013
GPA : 3.5 out of 4.0
Relevant Courses:
Human Resource Management Human Relations Organizations
Labor Economics Industrial & Personnel Psychology
Bachelors of Business Administration, Faulkner University; Attained: August 2011
Magna Cum Laude
Relevant Courses Taken:
Business Writing
Quantitative Business Analysis Business Law
Managerial Accounting Financial Management
EMPLOYMENT_________________________________________________________
Jan. 2012- Present Books-A-Million, Corporate Birmingham, AL
I.T. Administrative Coordinator
• Evaluate operating practices & suggest and/or implement improvements
• Conduct research/cost analysis, assemble and analyze data relevant to I.T. budgetary requests
• Maintain and Reconcile records of I.T. revenues and expenses
• Conduct monthly audits to present audit opinions and reviews
• Process non-telecom monthly expenses and support contracts
thoroughly reviews vendor’s request for business proposals that are in relations to the Department
• Present escalation issues and status reports to manager
Create I.T. Documentation for presentation to Management
• Perform administrative duties for department’s executive-level managers
• Work in collaboration with individuals from various departments and outside vendors
Assist Management/HR with department payroll
Coordinate all departmental training as it pertains to compliance and updates
Assist in planning/tracking I.T. events and initiatives
Assist Management with Department Recruiting/interviewing efforts; making referrals of well-qualified and skilled applicants
Sept. 2011-Jan. 2012 Cahaba Government Benefits Administrators, LLC Birmingham, AL
Provider Billing Representative
provided routine and complex analytical billing support to contracted providers
Strong ability to ensure the completion of assigned projects
Ability to multi-task; accomplished by using a variety of platforms and systems
Working knowledge of federal and state regulated government insurance programs
Performed communication to various internal departments to formulate a feasible solution
Compiled data and daily reports from Common Working File System (CWF-Medicare)
Strong knowledge of Centers for Medicaid and Medicare Services Policies and Procedures
Billing Reconciliation via HIGLAS system (healthcare accounting system)
Oct. 2010-June 2011 DST Health Solutions Birmingham, AL
BPO(Business Process Outsourcing) Trainer
BPO Trainer :
Execution of sound judgment within company policies and procedures
Diurnal exposure to non-routine situations that were complex in nature
strategically collaborated with supporting areas in planning and developing special training
Developed associates’ awareness on multiple systems, platforms, and enhancements
Coordinated associate workflow and scheduling of assignments during training
Provided curriculum design and style pertinent to job description
Facilitated key sessions essential to training program
independently resolved issues as it pertains to training session
Gathered information essential to instructional development to measure curriculum effectiveness
Proactively assisted management with the planning and disbursement of funds through grants, charities, and other means of assistance
Mar.2010-Sept.2010 State Farm Insurance Co. Birmingham, AL
Claims Service Assistant
Provided assistance to claim handlers by performing a variety of support services (e.g., setting up claim files, filing correspondence, pulling files)
Entered electronic claim information (e.g., subrogation, salvage information, and medical bills)
Critiqued pertinent information as directed by management
Received and distributed incoming mail and processed outgoing mail
Performed receptionist and/or office switchboard duties as assigned
Operated a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter and mailing equipment
2007- 2010 Regions Bank Birmingham, AL
On the Job Trainer
Mortgage Revolving Credit Specialist
OJT Trainer :
Under minimal supervision, managed a class of 18 agents during specialized training session
Delivered various skills and problem areas within a classroom environment
Created daily spreadsheets that outline agent’s performance and goals.
Conducted beneficial coaching sessions with staff on the aspects of products and quality to promote individual and career growth
Enforced disciplinary actions as outlined via company’s code of conduct manual
Orchestrated departmental meetings/developmental presentations in a lead capacity
Proactively created sales curriculum material to promote increased department revenue
Implementation of training plan and instruction
Exercised strong willingness to perform complex issues outside the scope of normal job description
managed the direction and focus of overall needs-based training program
Mortgage Revolving Credit Specialist:
Responsible for relying vital information to current and potential customers in a fast-paced, competitive environment.
Identified problem areas through detailed analysis of research provided.
Managed the maintenance and upkeep of customer accounts
Promoted prompt response to customer issues by communicating with private bankers, business bankers, and relationship managers on a diurnal basis
Handled team issues in absence of management
Performed general A/R for company’s mortgage specialty department
REFERENCE__________________________________________________________
Available Upon Request
Contact this candidate