Manager Project

DEEPIKALAKSHMI PRABHAKARA

Phone #: 937-***-****

Email: ***********@*****.***

SUMMARY:

A forward thinking, capable and committed test lead/manager with a proven ability to meet agreed deadlines, co-ordinate work and work to defined testing methodologies within a structured environment. Focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes. Having first class executive leadership, negotiating and communicating skills and capable of providing authoritative guidance and advice to both in house and third party test teams.

• Over 12 years of experience in Application Development & Software Testing with extensive experience in various stages of testing life cycle.

• Handled projects for multinational clients including LexisNexis, The Hartford, ING Financial Services, Schneider National, Autodesk, American Express, GE Countrywide Financial Services Ltd, ICICI Bank, System Access, Workadia, Citibank, Mphasis to name a few.

• Strong experience in testing products in various business domains like Media & Entertainment, Transportation, Insurance, Banking, Financial Services, Manufacturing, Logistics and Healthcare.

• Well versed with Testing Methodologies, Testing Strategies and SDLC

• Has worked on performance evaluation of web/client server applications using state-of-the-art tools like Radview’s Webload, HP’s ALM 11, Load Runner, Performance Center 9.5 & Quality Center and Compuware’s SilkPerformer, Silk Test & Silk Scheduler. Areas of Application engineering & tuning knowledge include SAP, Siebel CRM, Weblogic, Websphere, Jrun, Tuxedo, IPlanet, IBM Http Server, IIS, Apache, SQL, DB2 and Oracle.

• An experienced Test Manager, Test Lead, Delivery manager & Business Development manager involved in RFPs, SOWs, sales presentations, resource planning, project estimations, test planning, scripting, test executions, analyzing test results, tuning bottlenecks, manage and track timelines for the deliverables, training & mentoring team members.

• Active presenter at International software conferences. Presented sessions at HP Discover 2011 and submitted papers for STAR East & STAR West.

AREAS OF EXPERTISE:

• Agile methods

• Test methodology

• Performance Testing & Engineering

• Capacity Planning

• Architectural Benchmarking

• System testing

• Defect tracking

• Mobile Performance Testing & Engineering

• Setting up Test Center of Excellence

PROFESSIONAL ABILITIES:

• Experience across multiple types of testing i.e. user acceptance, system integration.

• Experience of working on Business, Technical, Functional and Non-functional Requirements.

• Knowledge of MS Office tools including MS project, PowerPoint and Visio.

• Able to take preventative action when any risks become unacceptable.

• Understanding of different test approaches and techniques.

• Actively maintain awareness and understanding of current developments and best practice in

testing.

• Knowledge of execution, scripting and planning.

• Making sure that all testing plans comply with company guidelines, standards and regulations

MANAGERIAL ABILITIES:

• Managing test teams.

• Strong influencing and Communication skills.

• Having a flexible attitude and positive approach.

• Ability to lead offshore testing teams.

• Experience of client facing roles.

• Constantly maintaining high levels of accuracy.

• Ability to quickly learn applications with minimal documentation

• An understanding & appreciation of the full development life cycle & how testing relates to it.

• Can translate business processes into clear and comprehensive test scenarios.

• Training new test team members & mentoring.

EDUCATION & CERTIFICATION:

• Bachelor of Engineering in Electronics & Communications, Madras University, India

• Web Programming and Advanced Web Technologies using Java, Software Solutions India Ltd (SSI) – India

• DNIIT Program, National Institute of Information Technology – India

• PMP Certification – Planned completion Q3 2012.

TECHNICAL SKILLS:

QA Testing Tools HP’s ALM 11.0, Load Runner 8.x, 9.x, 11, Performance Center 9.x/ALM 11, Quick Test Professional, HP Quality Center, Micro Focus’s Silk Performer & Silk Test, Radview’s Webload, JMeter.

Monitoring Tools Wily Introscope, Team Quest, HP Perfview,

Programming Languages Java, C, C++, Pascal

Scripting Languages Java Script, VB Script, Unix Shell scripts

Hardware AIX, UNIX, Mainframe

Databases & Tools Oracle 10g, MS SQL Server 2000, MS Access

Other Utilities MVS/TSO, MVS/XA JCL, PCAnywhere, Visio, Microsoft Project.

Technologies Apache Web Server, iPlanet Web Server, IBM HTTP Server, IIS, Weblogic, Websphere, JRun, Tuxedo, DB2, Oracle

CAREER PROFILE:

Cognizant Technology Solutions US Corp August 2002 - Till Date

Current Designation: Senior Manager Projects

Client Name: LexisNexis, Dayton, OH 01/05/2009-Till Date

Role: Capacity Performance Management Program Lead/Manager

PROJECT DESCRIPTION:

The Software Quality Engineering (SQE) organization is a part of Global Solutions Development (GSD) Organization, which supports test activities across multiple solution lines - US Research Certification, Global Research Certification, Shared Services Certification and Corporate Enterprise Solution Certification, and support different products and projects. The test activities include functional testing, capacity and performance testing, automation, and support services. The department seeks to provide quality test coverage that validates the business requirements while constantly striving to reduce costs and time to market. The LN GSD Testing Center of Excellence (TCoE) support 40 plus products including web, client-server, web services, e-commerce, back-office applications developed on various technologies like Java/J2EE, C, C++, .Net, Python/Django, Oracle EBS/Restful Web services. Capacity Performance Testing/Engineering are conducted using state of the art tools like HP ALM 11.0, Performance Center 9.5, HP Sitescope, HP Diagnostics, Wily Introscope, SAS, Code level instrumentation.

CLIENT DESCRIPTION:

LexisNexis is a leading global provider of content-enabled workflow solutions to professionals in law firms, corporations, government, law enforcement, tax, accounting, academic institutions and risk and compliance assessment. LexisNexis's solutions help clients make critical business decisions with confidence and speed. Companies large and small throughout the world and in virtually every industry and area of business use their unmatched products and services. The Software Quality Engineering (SQE) organization of LexisNexis supports test activities across multiple solution lines. The test activities include functional testing, capacity and performance testing, automation and support services.

ROLES AND RESPONSIBILITIES:

Manage & Lead the capacity and performance testing initiatives of the SQE organization.

• Evolution of overall capacity and performance management strategy across different solution lines

• Channel the instrumented project and release test results into a 90-day rolling prediction of Capacity, Reliability, Availability and Performance impact

• Planning and execution of performance and capacity assessment tests in alignment with the test strategy

• Support the client in the execution of core and strategic activities

• Manage the day to day tactical activities like providing assistance in identifying non-functional requirements

• Providing assistance in creation of test strategy, performance/capacity test design and plan

• Develop performance test scripts/scenario using automated testing tools and execute load, scalability tests

• Perform preliminary analysis and detailed analysis of issues and bottlenecks

• Handle problem and status reporting

• In addition plan effort and manage around 10 resources onsite & 25 resources offshore across various active projects

• Provide technical & thought leadership on best practices, value additions & innovation

• Handled migration from Loadrunner standalone to Performance Center 9.5 and migration from PC 9.5 to ALM 11.

Client Name: The Hartford Insurance, Hartford, CT 01/03/2008-12/31/2008

Role: Performance Test Process Consultant

PROJECT DESCRIPTION:

To standardize and define the Performance Testing & Monitoring processes of eB&T by

1. Leveraging eB&T & Cognizant processes and best practices.

2. Creating standardized and consistent processes adopting industry best practices

3. Integrating CMMI L3 requirements

CLIENT DESCRIPTION:

The EB&T Organization of “The Hartford” has embarked on a CMMI journey that requires all processes impacting IT activities to align with CMMI’s requirements & all groups performing IT activities to implement the CMMI compliant processes.

ROLES AND RESPONSIBILITIES:

• Process Definition - Standardize Performance Testing & Monitoring Process & Terminologies, Consolidate and Analyze EB&T / COG Performance Testing & Monitoring Best Practices, Standardize Performance Testing & Monitoring Framework (CMMi compliant), Prepare templates & artifacts, Review with HIG Representatives & obtain sign-off.

• Process Piloting - Pilot Planning (Identify Pilot project and develop Pilot Plan), Pilot Preparation (Coach Mentors and train Pilot Project Teams), Piloting Support (Support Pilot Activities, Review Pilot project Artifacts, Monitor and report status), Feedback (Collect & analyze feedback and fine tune the process)

• Training - Training Planning (Identify Trainer & Establish training curriculum), Training Material Development for the curriculum, Conduct Training & provide training support (Train the identified Trainers. Conduct Pilot training), Feedback (Collect & analyze feedback and refine training material and process)

• Implementation Support - Ensure that complete process is CMMi compliant and all the prior phases have been signed off, Provide support and guidance for implementing the process, Provide support for implementing support processes like project mgmt, config mgmt, metrics, sourcing etc, Verify process implementation results & obtain sign-off.

Client Name: Autodesk, San Rafael, CA 08/20/2007-12/31/2007

Role: Performance Test Consultant

PROJECT DESCRIPTION:

Their IT Applications QA team provides Performance Testing & Automation support to various enterprise applications that serve the business processes from placing orders, subscriptions, licensing & registration, product delivery, technical support, training to partners & end users. The Enterprise architecture consists of SAP – Sales & Distribution, Materials Management, Financial Accounting, Controlling, HR modules, Siebel Call Center, TIBCO middleware, third party components and Web J2EE applications.

CLIENT DESCRIPTION:

Autodesk is a Fortune 1000 company that has ushered in state-of-the-art 2D and 3D technologies that let customers visualize, simulate, and analyze the real-world performance of their ideas early in the design process.

ROLES AND RESPONSIBILITIES:

• Key activities included assessing the current performance testing process and provide suggestions for improvements.

• Design standard templates for various performance testing deliverables like Requirements Analysis, Test Plan, Test Design, Results summary and Executive summary reports.

• Collect Non functional requirements for performance testing and create performance test plan document.

• Create performance test cases and obtain signoff from project team. Setup Loadrunner scripts for various functionalities including SAP, Siebel & Web.

• Setup QTP scripts for performance test data creation.

• Execute performance tests, establish benchmarks and compare to baselines.

• Provide results summary and review with developers.

• Log defects to Test director in case of issues and track defects.

• Execute component tests – single user, profiling tests for troubleshooting.

• Analyze performance issues and work with developers to fix them.

• Prepare executive summary report and present to leadership.

Client Name: Schneider National Inc, Green Bay, WI 03/11/2003 – 08/17/2007

Role: Performance Test Lead

PROJECT DESCRIPTION:

The mission is to prove that the base architecture performs to within a context of an application and scales linear based on hardware and configuration and To come to a standard set of well documented tools that meet all the needs required by performance and scalability testing. The base Architecture includes WebServer - Iplanet & IBM Http Server, Application Server – Websphere 3.5 & 5.0, Database Server – DB2.

CLIENT DESCRIPTION:

Schneider National, Inc. is the leading provider of premium truckload and intermodal services. Schneider has significant presence in the U.S., Canada and Mexico. The Technical Architecture and Common Services consulting provides the required direction, training and documentation to the applications teams so they can effectively complete their testing and the services and documentation to help the applications teams to diagnose performance and scalability problems uncovered by that testing.

ROLES AND RESPONSIBILITIES:

Established & manage the entire Performance Testing Center of Excellence at Schneider, a team of more than 15 members.

• Responsible for the test management of projects throughout a Projects’ life cycle. Also involved in creating structured processes to manage defects right through to resolution.

• Developing and maintaining test methodology.

• Defining test strategies for projects.

• Coordinating the work of test teams and monitoring their performance.

• Following up any outstanding open test risks / issues.

• Managing the gathering of results.

• Compiling test metrics for management.

• Reporting to senior managers on progress and issues.

• Identify test approaches that optimize the delivery schedule

• Planning and estimating.

• Arranging team meetings and workshops.

• Advising clients on Testing best practice

Ready Test Go Pvt Ltd – Chennai June 2000 - August 2002

Designation: Asst. System Analyst

Client Name: System Access Pte. Ltd, India 06/10/2000 – 05/30/2001

Role: Performance Test Engineer

PROJECT DESCRIPTION:

Pre-sale Performance Benchmarking exercise of SYMBOLS banking application of System Access Pte. Ltd for a European Bank. The three tier Oracle technology based architecture included Oracle 8i as the backend database running on IBM S390 machine and accessed through an Oracle Forms6i application layer running on RS6000. User Interface provided using Oracle Web forms running on a Web browser. Bank Teller Interface allows access to backend through Tuxedo Application Server. Load was generated using the Transaction Feeder Tool and Mercury’s LoadRunner Scripts.

ROLES AND RESPONSIBILITIES:

The roles and responsibilities included Requirement analysis, Design and Scripting, Setup monitoring tools, Conduct performance evaluations, Analyze results and suggest performance tuning recommendations.

Client Name: Citicorp Overseas Software Ltd, Chennai, India 06/01/2001 – 10/25/2001

Role: Performance Test Engineer

PROJECT DESCRIPTION:

RAD Banking middleware application has been implemented in Spain and used by more than 200 concurrent users. RAD is a Call Center Middleware Application, which supports multiple input channels and hosts. RAD Application Processing involved 3 Engines namely Transaction Rule Engine, RAD Engine Formatter or Neon Formatter and Communication Engine. Application Server – Weblogic 5.1, Database Server – Oracle 8i.

ROLES AND RESPONSIBILITIES:

The roles and responsibilities included Requirement analysis, Design and Scripting, Setup monitoring tools, Conduct performance evaluations using RadView’s Webload, Analyze results and suggest performance tuning recommendations.

Client Name: CitiBank, Singapore 11/01/2001 – 02/01/2002

Role: Performance Test Engineer

PROJECT DESCRIPTION:

Sathyam Computers Ltd were developing a system for CitiBank which system collects inputs from all SBU’s and countries and helps in Risk management analysis for the advisory group. The main feature of the system is to support huge data processing and fast data viewing. This project involved evaluation and improvement of the performance background processes of the application built on J2EE technology. The architecture included Java Swing Client, Weblogic 5.1 Server, IPlanet LDAP Directory Server, Oracle 8i Database Server. The roles and responsibilities included Requirement analysis, Design and coding of scripts and monitoring tools, Device monitoring plans, Setup monitoring tools in labs.

CLIENT DESCRIPTION:

CitiBank is one of the leading international banks. They engaged Sathyam Computers a consulting company in India to develop a Risk Management Analysis system.

ROLES AND RESPONSIBILITIES:

Conduct performance evaluations at on-site implementation labs, Analyze results and suggest performance tuning recommendations. The Performance evaluation of the application was carried out using Segue’s Silk Performer and Radview’s Webload.

The activities performed are load testing for 35 concurrent countries with 1000 users, identification of bottleneck and providing recommendations for scaling the application. Software benchmarking was performed to evaluate the performance of application on various combinations of Sun Servers and deployment of the components.

Client Name: GE Countrywide Financial Services Ltd, Chennai, India 02/10/2002 – 08/10/2002

Role: Performance Test Engineer

PROJECT DESCRIPTION:

GE Countrywide’s Loan Application processing system has been developed by IBM. The Multi Tier architecture with MQ Workflow and Content Manager Server, Web Server – IBM Http Server 4.0, Application Server – IBM Websphere 4.0, AIX Database Server – Oracle 8.1.6, DB2, LDAP Server 3.2.2, EDGE Server 2.0 (Network Dispatcher), Report Server (Crystal Seagate Info Server) was Performance evaluated under a simulated load of 500 concurrent users using Segue’s Silk Performer.

ROLES AND RESPONSIBILITIES:

The roles and responsibilities included Requirement analysis, Design and Scripting, Setup monitoring tools, Conduct performance evaluations, Analyze results and suggest performance tuning recommendations

REFERENCES

Available on request.

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