Bhagyashri Wakankar

****, *********-*, *********** ****

Charlotte, NC 28269

201-***-**** (Cell Phone) Email: gessxb@r.postjobfree.com

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OBJECTIVE:

Seeking a position to utilize my skills and abilities in a Network industry that offers professional growth while being resourceful, innovative and flexible.

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SUMMARY OF SKILLS

• CCNA Certified

• CCIP Certified.

• In depth knowledge of TCP/IP fundamentals, Layer 2 & layer 3 Switching, LAN/WAN fundamentals, VLAN,Routing Protocols like OSPF,EIGRP,RIP,BGP & IGRP, ISDN,Frame Relay,VPN,HSRP,VRRP, GLBP.

• In depth knowledge with hands on experience on Access Control Lists, LAN/WAN Troubleshooting. Generating Cisco Router & Switch Configurations on both CE and PE.

• Circuit Testing and migration of customer network. IOS Upgrades, Bandwidth upgrades etc.

• Worked on Juniper and Alcatel Boxes.

• Able to handle different clients with their utmost satisfaction.

• Capable of supervising a team of junior network analysts.

• Capable of managing different network problems/issues at the same time.

• Capable of sequencing work with Effective time management skills.

• Quick learner.

• Excellent written and verbal communication skills.

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PROFESSIONAL WORK EXPERIENCE (5 Years):

Organization: British Telecom / Wipro Technologies, India

Profile: Network Configuration Engineer, L2

Tenure: November 2007 to April 2011

• Migration of customer network (CPEs) & Manage network activities.

• Generating CPE Configurations of Cisco Routers & Switches including Base Configurations.

• Dealing with Prepare & Build CPE Configurations, Amend Orders and Cease Orders.

• Testing individual customer requirements. Field request management by managing jobs in agreed time frames. Contact with Field engineers, Order Managers and Customers whenever required.

• Involved in network management including LAN/WAN troubleshooting and complicated configuration.

• Complete all tasks associated with the base configuration and Test & Turn Up activities to enable management of CPE via appropriate network management platform.

• Dealing with Onsite CPE Connectivity test along with Full Service test (VPN Services) and performing 24-Hr. Circuit test.

• Cover more complicated configurations and Back-up tests (ADSL, HSRP, DOIP/MOIP).

• Manage incoming work volumes for all associated task to ensure performance targets achieved.

• Responsible for analysis of the network design to localize the faults in the circuits and correction of the same.

• Preparing detailed Incident Reports for the issues faced by the customer on request from the customer or the product managers

• Responsible for managing and supervising the team of junior network analysts.

• Represent company in dealing with clients.

• Contributed to Service Improvement Plans to reduce the fault resolution cycle time for better customer satisfaction.

• Coordinated problem reporting, findings and their solutions with clients and upper management.

• In charge of handling customer problem incident reports.

• Liaison between the Engineers and clients for timely resolution of the faults.

• Have managed the entire Transition Process of work transfer and job functionality transfer between two teams.

• Responsible for documentation and training plan for different activities.

• Have trained team members.

Achievements at British Telecom / Wipro Technologies:

• Has been nominated in the list of BEST WOMAN EMPLOYEE of WIPRO.

• Worked as a Team Lead & handled job queues on role as a SPOC.

• Received several appreciations from the client and the management for excellent work and innovative procedures implemented.

• Managed work transfer process between teams.

Academic and Corporate Trainings:

• Risk management and Compliance (RMAC)

• Wipro way Customer Centricity.

• CCNP trainings.

• Private Branch Exchange (PBX/PABX) Fundamentals.

• Windows Server 2003 Administration

• HP Open-View (Network Node Manager)

• HP Trouble Ticketing Tool

Organization: TELUS Canada/ Tech Mahindra Limited, India

Profile: Network Provisioning Engineer, L-3

Tenure: April 2011 to July 2011

• Migration of customer network with hands on LAN/WAN troubleshooting.

• Generating CE, PE & Metro Ring Configurations of Cisco, Juniper and Alcatel Routers and Switches.

• Dealing pre to post provisioning task. Testing full network and Out Orders.

• Field request management for provisioning. Also involved in OOB dialing connections.

• Involved in network management and complicated configuration for PVC building.

• Complete T&TU activities to enable management of CPE via appropriate network management platform.

• To cover the more complicated end-to-end testing & troubleshooting and Back-up tests.

Organization: Reliance/ Smriti Netcoom Pvt. Limited, India [On-Job Training]

Tenure: June 2006 to October 2007

• Successfully completed On-Job Training on Network Fundamentals, LAN/WAN setup, USER/Group Administration, Install/Configure TCP/IP, Router, Wireless LAN, Network Security, Managing Network Servers.

• Introduction to various high-end upcoming n/w technologies (Firewalls)

• Troubleshooting of LAN/WAN Devices for Company clients (Reliance Communication)

EDUCATION:

2003- 2007 Rajiv Gandhi Proudyogiki Vishwavidyalaya, India.

Bachelor of Engineering (Electronics & Communication)

CERTIFICATION:

• Cisco Certified Network Associate (CCNA)

• CCIP________________________________________

REFERENCES:

• Will be furnished upon request.

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