Sales Customer Service

|felix anwuzia |

|** E. Wayne Ave ( Silver Spring, MD 20901 ( *****.*******@*******.*** ( (301) |

|518-6085 |

Sales and Senior Marketing Manager/PRODUCT DEVELOPMENT PROFESSIONAL

Results-

oriented sales and marketing leader with 11 years' progressively more

responsible experience in building profitable business relationships,

driving product development, and managing complex projects in highly

competitive and technical sales and markets.

SUMMARY OF QUALIFICATIONS

. HIGHLY PRINCIPLED PROFESSIONAL DIRECTLY ACCOUNTABLE FOR STRATEGIC

PLANNING, SALES AND MARKETING MANAGEMENT, FORMING JOINT ALLIANCES AND

LEADING REPOSITIONING INITIATIVES THAT ALLOW ORGANIZATIONS TO COMPETE

EFFECTIVELY AND COMPETITIVELY IN DYNAMIC ENVIRONMENTS.

. Team player possessing core competencies in areas of negotiation,

managing multiple projects, competitive analysis, result driven, leading

people, customer segmentation analysis, collaboration, and business

communication that deliver marked organizational contributions.

. Attends conferences, workshops, trade shows and association events.

. Demonstrated knowledge and ability to implement a successful sales

process that generates revenue.

. Responsible for the overall management of Regional Sales Executives in

assigned region.

. Documented experience in financial analysis, marketing budget development

and administration, sales forecasting, cost control, and management

reporting.

. Charged with increasing sales and marketing in major and global accounts

while also expanding local customer base.

. Experienced in customer relationship management technology.

. Drive bottom line profits by creatively focusing on the development of

revenue-generating products/services, innovative advertising, sales

training, and market research.

. Provide decisive leadership, accept project management challenges with

ease, and responsibly execute sound marketing, sales and product launch

strategies.

PROFESSIONAL EXPERIENCE

|Otis & Associates - MD | 7/2005 - Present |

|SALEs & MARKETING manager/Product development | |

Organization providing services in the areas of financial service, sales

and marketing.

. Effectively conduct both primary and secondary research to derive precise

data to correctly drive management decisions and strategies in

organizational performance.

. Author and execute comprehensive business and education sales plans for

increasing and enhancing customer base. Led 65-person, $1.4 million

project to educate buyers and purchasing agents in areas of goal setting,

customer service initiatives, and best sales practices to drive

profitability.

. Exceeded sales quota by 60% annually for 2 consective years and grew

sales to $1.3 - $1.4 million.

. Establish and maintain outstanding customer satisfaction and professional

phone etiquette.

. Respond and establishes feedback mechanisms from customers, prospects,

and partners to the marketing department.

. Excellent data management software presentation skills and salesforce

experience.

. Demonstrated ability travel up to 100% to client locations with direct

reports, sales and marketing plans with local resources.

. Networks with government and industry leaders to build relationships

which facilitate expanded sales opportunities.

. Designed strategies to capitalize on market opportunities and ensures

that strategic plans complement market place needs.

. Recruited, lead, coach, motivate a team consisting 20 software sales

executives responsible for driving new business to performance in excess

of sales objectives.

. Provide regular informal and formal performance feedback to direct

reports.

. Conducts performance appraisals in accordance with corporate guidelines.

. Regularly participates in sales, demos/scripts, strategy and coaching

calls.

. Demonstrated knowledge of software direct and re-seller sales channels.

. Demonstrate competencies in writing and successfully executing multiple

business plans.

. Partner with management and 20-person sales team to drive innovative

national and international pricing strategies for new products and

technologies.

. Manage annual marketing budget.

. Performed weekly meetings, sales forecasting, and competitive analyses to

determine product performance levels and the need for new product

developments and modifications on annually basis.

. Facilitate sales presentations, delivering progress reports to both

internal and external stakeholders and translate and provide complex

information in an easy-to-understand format.

. Skillfully select, develop, and mentor sales teams of 20 people,

providing them a thorough understanding of the organization and its

products, and empowering them to make informed business decisions to

deliver against sales commitments.

. Maintains a current knowledge of industry trends, opportunities, channels

and competitors to support sales opportunities.

. Grew existing customer base by an average of 402 new accounts annually

through fundamental sales practices; prospecting and networking.

. Collaborate with product sales during development phase to ensure product

viability, on-time launch, and the attainment of sales goals. Supervised

3 - month, $1.3 million launch system software products to Blair High

and Prince Georges Community College.

. Continually assess ongoing product profitability sales and marketability

and provide informed recommendations to senior management.

| | 5/2000 - 7/2005 |

| | |

|eagle technologies - MD | |

|operations manager | |

Organization providing security expertise including security guards and

patrol services.

. Secured customer loyalty utilizing strategies to sale full range of

technology services to over 1,875 customers.

. Oversees website, press releases, tradeshows, promotions, product

content, and keep it updated.

. Provided comprehensive business consulting acumen including strategic

performance management, process assessment, and full technology

application.

. Spearheaded all implementation tasks for multi-million dollar projects;

provided expertise to external clients and partnered with third-party

vendors.

| | |

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|Target Corporation - MD |4/1998 - 5/2000 |

|SALES & MARKETING manager | |

| | |

|Organization providing retailing services in the| |

|areas of sales and marketing. | |

. Drive brand performance through execution of strategic analyses designed

to optimize sales segmentation, improve merchandising analytics and to

push target market promotions that achieve strong ROI results.

. Team with merchandising, operations, and Product-Development teams to

track performance metrics.

. Lead strategic discussions with sales teams to generate the highest

quality of on-target ideas.

. Conducted competitive analysis and primary and secondary research to

determine best product mix and sales penetration strategies.

. Determined most effective brand positioning for product and beverage

items, and likely reaction to new product launches, and possible

strategic alliances.

. Served as integral member of core brand planning team, oversaw

competitive intelligence gathering, continually mapped competitive

landscape, and remained current on sales research methodologies.

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EDUCATION AND TRAINING

master of business administration

2012

university of maryland UNIVERSITY COLLEGE

College Park, MD

bachelor of science- health education

2009

university of the district of columbia

Washington, DC

associate degree- Maths & statistics

1990

Yaba College of Technology

Lagos, Nigeria

HIPAA- SUPPORT SERVICES INTRODUCTION AND SCENARIOS

ATFP LEVEL 1 AWARENESS TRAINING FOR DOD CIVILIANS

DOD INFORMATION ASSURANCE AWARENESS

CPR TRAINING

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PROFESSIONAL AFFILIATIONS AND VOLUNTEER ACTIVITIES

mEMBER, Aniocha Progressive Union.

VOLUNTEER, Prince George's Health Department

| |

AWARDS AND RECOGNITION

CHALLENGE COIN, United States Secretary of Navy, awarded for outstanding

customer service

SOLDIERS' ANGELS COIN, United States Veterans, awarded for outstanding

customer service

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