Senior Technical Writer and Instructional Designer

Gina M. Burchard

972-***-**** **********@***.***

Skills

• Training and documentation team management

• Curriculum planning/instructional design/training development/delivery

• Web-based/computer-based training and documentation design

• Requirements/needs assessment

• Business process design/documentation

• Technical writing/editing

Accomplishments

• Managed training and documentation teams developing instruction and user manuals for over 2,000 automated-manufacturing-system integrators

• Edited/revised multiple operational training courses for classroom and web delivery, Fortune top 200 mortgage company

• Developed multiple computer-based and leader-led training courses, documentation standards, instructional systems design methodology, and needs analysis tools for Fortune 100 computer-services company

• Developed training materials for operational managers, also high-level requirements documentation for system developers, Fortune top 15 telecommunications company

• Developed, planned training products/services, defined/integrated core processes for Fortune 100 corporate training organization

• Developed PLATO-based engineering computer-based instruction for pioneering supercomputer manufacturer

• Developed academic curricula and courses, taught at the college level

Employment History/Consulting

8/05 –1/09 Texas Instruments, Inc., Dallas, TX

Contract Technical Writer, Wrote and revised technical user manuals for customer engineers incorporating TI technology in mobile telecommunication applications. Created procedures for writing and managing information in XML-based content-management system. XMetal Author, MS Word, Corel Designer, Interleaf.

3/05 – 8/05 Verizon Sales Workforce Development, Coppell, TX

8/04 – 11/04

Contract Training Developer. Edited and revised classroom training and reference materials for call center managers, planned/developed materials for executive training, Enterprise Systems Group. MS Word.

12/04 – 2/05 Gruma Corporation, Irving, TX

Contract Technical Writer. Documented payroll procedures to comply with Sarbanes-Oxley requirements, for international food supplier. MS Word 2000.

2/04 – 7/04 Countrywide Home Loans, Inc, Plano, TX

Contract Training Developer. Edited and revised classroom and online training materials for Consumer Markets Division. Framemaker 7.0.

4/03 – 8/03 Cambridge Integrated Services Group, Carrollton, TX

Contract Technical Writer. Revised content and format of end-user and system maintenance documentation for insurance administration software. Framemaker 6.0.

12/02 – 3/03 Verizon Advanced Data Systems/Verizon Online, Grapevine, TX

Contract Technical Writer. Documented system architecture for DSL technology, including the integration of existing wireless communication systems for Verizon Broadband East and West. Mapped traceability of high-level design documents to business requirements.

5/02 – 11/02 Microtune, Inc., Plano, Texas

Contract Technical Writer: Formatted, edited product data sheets, product briefs, user guide, for radio-frequency (RF) tuning components. Created online forms for sales support.

10/00 – 5/02 E-Premis Corporation, Dallas, Texas, an Internet infrastructure company

Chief Knowledge Officer

• Designed/implemented/maintained corporate knowledge-management structure/content.

• Implemented development methodologies/procedures, quality standards, developed product documentation and training.

• Edited corporate documentation: strategic business plans, marketing information, product documentation, and training.

• Edited web page content.

8/98–10/00 USDATA Corporation, Richardson, Texas, developer of Factorylink,

multiplatform software for real-time data acquisition/process control.

Functional Coordinator and Project Lead for Technical Communication, 8/00-10/00

• Led development/maintenance of documentation/online help standards, development methodology/procedures, and editing/consistency across product units and projects.

• Matrix-managed technical communication leads of all product units.

• For Applications product unit, managed technical writers, including scheduling resources for fast-to-market (30 days) focused MES solutions. Designed/created user documentation and online help for these solutions.

Manager, Technical Communication and Training, 8/98-8/00

• Hired, trained, supervised technical writers, editors, courseware developers, instructors, training coordinator.

• Planned, scheduled, designed, reviewed, and published user documentation and training materials.

• Supervised the coordination of international customer training delivery.

• Established editing standards for user documentation, online help, training materials, and software-project documentation.

• Contributed to design of corporate software-development methodology, supervised development of detailed product-development procedures.

• Wrote/edited content for corporate web page and intranet.

1/98–7/98 Amtech Systems Corporation, Dallas, Texas

Consultant/Technical Writer: Documented operational procedures, wrote user guides for Florida Department of Transportation video-based violation-enforcement system. Shared responsibility for data management on a long-term, multiple-contractor systems-development project.

8/97–11/97 USDATA Corporation, Richardson, Texas

Consultant/Technical Writer: Created/updated/reviewed/edited user manuals for Factorylink. Performed quality assurance: tracked/resolve documentation problems. Conducted needs/analysis, Planned new documentation and support products.

1/93–5/97 Electronic Data Systems (EDS), Plano, Texas

Project Leader, Product and Service Planning Core Process Definition, Technical Development Strategic Business Unit (TD), 2/96-5/97

Defined Product & Service Planning (PSP) process for internal human-performance support organization. Facilitated action learning teams. Contributed to strategic business planning.

Project Leader, Continuing Business Improvement, ED/TD, 4/95-2/96

Facilitated definition of core business processes. Compiled/designed tools for process definition and improvement. Designed/constructed/delivered process-improvement training. Contributed to strategic planning.

Sr. Training Specialist, Strategic Banking System Product Support, 10/93-4/95

Consulted with training/documentation teams/leaders. Trained authors/education specialists. Reviewed training and documentation materials. Created CBT prototype for marketing.

Performance Technologist, Human Performance Services (HPS), 1/93-9/93

Consultant to customers: Performed needs analysis, coached education specialists, reviewed CBT materials, designed classroom/self-study materials, supervised employees, developed project-planning and implementation tools.

11–12/92 Legent Corporation, Irving, Texas, Consultant: Performed technical review of

computer-based training (CBT) materials for telecommunications client

2/89–10/92 USDATA Corporation, Richardson, Texas: Director, Technical Publications,

11/90-10/92, Senior Technical Writer, 2/89-11/90, Industrial Products Division

5/85–2/89 Electronic Data Systems (EDS), Plano, Texas

Senior Educational Design Specialist, Instructional Technology Supervisor, Education Specialist, Training Specialist

8/81–6/85 Texas A&M University and The University of Akron, Assistant Professor

Education Ph. D., English, University of Illinois at Urbana-Champaign

M. A., English, California State University at Hayward

B. A., English/Art, Northern Illinois University

Related Skills Intermediate conversational and written Spanish and French

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