Medical Support
Resume:
Jose M Salaman, IT Support Consultant
Kingsland, GA
****.*******@*****.***
Experienced IT support consultant, skilled in the implementation, activation of Eclipsys, Epic, Soarian
and Meditech; Skillful collaborator and an experienced liaison between the clinicians' community and the engineering departments – ensuring a smooth cultural change management and a streamlined transition from paper to IT Support; experienced managing enterprise implementations of healthcare information and EMR systems. Skilled in troubleshooting software and hardware in a Clinical Health Care environment; Commitment to exceptional quality and service.
Experience
06-01-12/ 06-17-12 St. Rita’s Medical Center Lima, OH CLIN DOC/CPOE Epic Support Specialist: Provided Go-Live elbow end user support to physicians and nurses in clinical departments to facilitate the introduction, acceptance and integration with effective use to EpicCare computer applications, facilitate end-user learning through one on one coaching, teaching and troubleshooting, and to identify and report workflow and/or system configuration. Provided training and use of Smart tools, Smart Phrases, and Smart text. Reported security and workflow issues to command center teams. Proficient in supporting the following applications: EPIC Ambulatory, ClinDoc, and CPOE.
03-15-12/03-23-12 Our Lady of Lourdes Medical Center Burlington, NJ CLIN DOC Activation/EDM
Siemens Soarian Support Specialist: Soarian Go Live end user support to RNs in the CCU units. Assessed multiple levels of learning needs, how to meet those needs, and presented information conducive to optimal learning. Provided feedback to product development to assist in future application of product; Assisted with the back loading process; Provided physician support of EDM; Proficient in Mak, Invision, and ADT.
02-28-12/03-05-12 Cedars Sinai Medical Center Beverly Hills, Ca CPOE/CLIN DOC Activation
Epic Care Link Support Specialist: Epic Go Live end user support to nurses, physicians, and surgeons, RN’s NP’s and PA’s in the ED, PACU, Telemetry departments through coaching, troubleshooting, training. Proficient in Smart tools, Smart Text
12-07-11/12-22-11 (CHE) Nazareth Hospital Philadelphia, PA Clin Doc Activation
Meditech Carelink Support Specialist: Meditech Carelink Go Live elbow support to nurses in the Med/Surg, Oncology, and Telemetry units through coaching, teaching, and troubleshooting utilizing BMV, CPOE, EDM, eMAR, HCIS, and PCS.
11-08-11/11-18-11 Kettering Health Symphony Beevercreek, Ohio CLIN DOC/CPOE AMB
Epic Ambulatory (Epicare) Support Specialist/Analyst: Epic ambulatory Go Live Support to nurses, physicians, and front desk staff. Assessed multiple levels of learning needs, how to meet those needs, and presented information conducive to optimal learning. Provided system analysis, data gathering, and testing of information systems; Proficient in In Basket, Smart Tools, Smart Text, and Note writer
11-01-11/11-06-11 Virtua Marlton Hospital Marlton, New Jersey CPOE/CLIN DOC
Siemens Soarian Support Specialist: Soarian Go-Live elbow support to Med/Surg, Telemetry, and
ICU units physicians and nurses through one to one coaching, teaching, and troubleshooting. Proficient in MAK and Oasis Gold; Assessed multiple levels of learning needs, how to meet those needs, and presented information conducive to optimal learning
10-24-11/10-28-11 New York Presbyterian Hospital Manhattan, New York CPOE/Amb
Eclipsys 5.0 Support Specialist: Go-Live elbow support for Eclipsys 5.5 upgrade of Orders Management utilizing, eMar and WebCIS for MD’s, RN’s, Physical Therapists, and Occupational Therapist in the ambulatory and outpatient, (HOD),Orthopedic, Physical Therapy, Rehab Medicine, Pediatric Allergy, Adult Allergy and Women and children’s HIV clinics.
10-16-11/10-23-11 North Shore University Hospital Long Island, NY CPOE
Eclipsys 5.0 Support Specialist: Go-Live elbow support for Eclipsys 5.5 upgrade of Orders Management, and inpatient order entry utilizing eMAR, Medications Manager, and SRX for MD’s NP’s, PA’s, RN’s, Unit Receptionists, Patient Care Assistants, Respiratory Care Practitioners, Pharmacists, Registered Dieticians, Physical Therapists, Occupational Therapists, Speech Language Pathologists, Case Managers, and Social Workers on the Cardiothoracic Surgery, Telemetry, and Telemetry Step Down units.
10-02-11/10-11-11 Virtua Berlin Hospital Berlin, NJ CPOE
Siemans Soarian Support Specialist: Go-Live elbow support to ER physicians and nurses facilitate end user learning through one to one coaching, teaching, and troubleshooting. Proficient in CPOE, MAK, and multidisciplinary workflows
08-18-11/09-02-11 Catholic Health Partners (MHMP) Youngstown, OH CPOE/CLIN DOC/AMB
EPIC Support Specialist: Epicare inpatient, HOD, and ambulatory Go-Live end user support for surgeons, physicians, nurses, Radiology Techs, Ultrasound Sonographers, and MRI techs in the Med/Surg, telemetry, Pacu, Intensive Care Units, Oncology Center, and Diagnostic Imaging Medical Center. Proficient in Smart tools, Smart tools, Star, and Radiance
06-20-11/08-08-11 Medical College of Georgia Augusta, Ga CPOE
Cerner Support Specialist: Cerner ambulatory EMR system end user elbow support for (HOD) outpatient order entry in clinical work settings such as Pediatrics, Internal Medicine, Gastroenterology, and Orthopedics to facilitate the integration of Cerner. Proficient in PowerNotes, Nursing PowerForms, Powerplans and Powerchart
06-03-11/06-14-11 Holmes Regional Medical Center Melbourne, Fl OM/CPOM
Eclipsys 5.5 Support Specialist: Go-Live elbow support for Eclipsys 5.5 upgrade of Orders Management, (OM), and inpatient order entry management, (CPOM), for nurses, physicians, health unit coordinators, and case managers in the ICU, Telemetry, and women’s surgical units; Proficient in HBOC, and eMAR
05-12-11/05-21-11 Shands Medical Center Gainesville, Fl CLIN DOC/CPOE
Epic Support Specialist: Go-Live elbow end user support for Epic Care inpatient orders, (CPOE), clinical documentation, (Clin Doc), and eMAR for Labor and delivery, Telemetry and Med/Surg physicians, nurses, and pharmacy staff. Proficient in Epic Inpatient modules, POCT, Willow, Stork, Smart tools, Smart text, Notewriter, and multidisciplinary workflows
04-28-11/05-07-11 Mount Sinai Medical Center Manhattan, New York CLIN DOC/CPOE Activation
Epic Support Specialist: Go-Live elbow end user support for physicians and nurses in hospital departments to facilitate the introduction and end user learning through one on one coaching, teaching, and troubleshooting for applications. Proficient in CPOE, eMAR, Clin Doc, POCT applications, Smart tools, Smart Text, Med Surg, Telemetry, and Intensive Care Unit workflows
04/11/11-04/17/11 Long Island Jewish Hospital New Hyde Park, New York CPOE/ORM
Eclipsys 5.0 Support Analyst: Elbow end user support of Eclipsys 5.0, (Sunrise Clinical Manager), inpatient orders, (CPOE), clinical documentation, and ORM for MD’s, RN’s, Social Workers and Case Managers on the Telemetry unit. Proficient in Eclipsys 5.0, Telemetry and Med/Surg workflows, and ORM
10-03-07/10-31-2010 U.S. NAVY Kings Bay, GA Trident Refit Facility Network and Computer Systems Administrator: Responsible for the day-to-day operation of Trident Refit Facility computer networks. Maintained and administered computer networks and related computing environments including computer hardware, system software, application software, and all configurations; Monitored network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future; consult with network users about how to solve existing system problems. Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
12-26-05/10-02-07 U.S. NAVY Guam, USA USS Frank Cable AS-40
Medical Records and Health Information Technician: Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system; protect the security of medical records to ensure that confidentiality is maintained; Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, and treatment into computer networks; assign patients to diagnosis-related groups (DRGs), using appropriate computer software.
02-01-02/12-25-05 U.S. NAVY North Miami Beach, FL Navy Recruiting Command Miami
Navy Recruiting Supervisor: Analyze employment-related data and prepare required reports; Confer with management to develop or implement personnel policies or procedures; Developed and implement recruiting strategies to meet current and anticipated staffing needs. Reconfigured applicant tracking software to improve the status of future prospected enlistment in the Navy. Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
10-10-97/02-01-02 U.S. NAVY Kings Bay, GA USS Pennsylvania SSBN 735G
Equipment Engineering Technician: Diagnose mechanical problems and determine how to correct them, checking
blueprints, repair manuals, and parts catalogs, as necessary; Inspected, operated, and test machinery and equipment to
diagnose machine malfunctions. Conduct tests and inspections of products, services, or processes to evaluate quality
performance.
Education: Valdosta State University January 2012-Present Kings Bay, GA Computer Information Systems, B.S. In-Progress
State University of New York (S.U.N.Y), Canton College August 1993-December 1995 Canton, NY Criminal Justice A.A.S.
Certificates:
Computer Network Defense-Operating System Environment CND-OSE Naval Education and Training Command Department of Defense Information Assurance Awareness Naval Education and Training Command Patient Care Documentation Naval Medical Education and Training Command Introduction to Medication Administration Naval Medical Education and Training Command Introduction to the Bureau of Medicine And Surgery Naval Medical Education and Training Command
Skills: Proficient knowledge about the terminologies, routine functions and the organizational set up of a clinical organization; Ability to perform experiments, tests and analysis as per the requirement; Capability to make observations, study the results and draw accurate inferences from the conducted experiments; Competent at communicating effectively and efficiently with all; Highly skillful at multitasking and providing results under pressure situations as well
References: References are available upon request.
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