Customer Service Sales

ANNA CALLESTEO

________________________________________

* **** ****, ******* – 700016, WEST BENGAL

gelefz@r.postjobfree.com +91-983*******

Summary of Qualifications

Over 6 years of significant workmanship in Customer Relation & Sales (Retail).

Commitment to excellence in reflecting the organization’s atmosphere and convey a sincere welcome to all the Customers on behalf of the organization.

Business values.

Professional Experience

Presently working for JYOTECH ENGG & MKTG CONSULTANT

10 November 2008 to 27thJanuary 2010 Indigo airlines as a Customer Service Agent

(1 Year 3 months )

17 March 2008 to 7th November 2008 Chemistry (Esjay international Pvt ltd) kolkata

As Assistant Store Manager (9 Months)

Greeting the Customers and make them feel welcome.

To present an appropriate image for the organization and deal competently with the Customers and their queries regarding products and prices.

Interacting with the Customers, dealing efficiently and professionally with enquiries made through different modes of communications for home delivery, bookings, and special offers.

Sending requisitions of stocks.

Responsible for proper up keeping of the stocks at the store’s warehouse.

Maintaining records for damaged articles, stocks in hand etc.

Data maintenance in updating of stocks & sale

18th August 2002 – 10th March 2008: Westside (Trent LTD)

Sales Officer ( 6 Years 1 Month 10 days)

Specific Responsibilities:

Proper displaying of the products and their respective price tags.

Checking day to day prices of products, CSP, discounts and any special offers.

Assisting the Customer to choose right product to meet his or her purpose.

Responsible for achieving daily, weekly, monthly business targets.

Assisting for proper visual merchandising, and its maintenance.

Acquiring and delivering Product knowledge.

Dealing with Customer’ complaints and responsible for solving the issue by earliest or else escalating it to the seniors.

Assisting the Customers for settling the bills.

Attending all sorts of queries and satisfying the customers’ needs

Facilitating Customer Relation Programs

Conducting Privilege programs or any customer related agendas, benefits etc.

Operating telephone

As a sales officer, duty includes assisting Customers through different range and variety of products.

Assisting Customer Service Desk for customers’ complaints and queries.

Generating reports regarding stocks and sales.

Operating CSD and Bill desk in a stop gap basis.

Responsible for target achievement.

Personal Qualities

• Pleasant appearance and warm personality to create a good first impression

• Well groomed

• good customer service skills

• Tactful and Patient positive attitude, energetic and friendly

• Able to communicate clearly and willing to help others;

• Eye for details

• Working Knowledge of Computer.

Education

• H.S. Board I.C.S.E. (+2) Entelly Convent 2004

• Secretarial Course from Loreto House 2003

• Done Graduation Guru Ghasidas university 2007

Personal Details

• Date of Birth - 15 December 1982

• Father’s Name - Late Lawrence Callesteo

• Marital Status - Single

• Languages Known - English, Hindi, and Bengali

Place : Kolkata

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