Customer Service Manager
Resume:
Olga Valdez
Humble, TX *****
********@*****.***
CAREER OBJECTIVE
Highly motivated and organized bilingual management professional seeking an opportunity to utilize my skills and education in a position that offer additional learning and experience.
EDUCATION
2007 Lone Star College- North Harris, Houston, TX
A.A.S. Medical Office Administrative Specialization
Certificate: Bilingual Office Specialist
Medical Terminology I, II Medical Insurance Medical Administrative Support
Intermediate Medical Coding Medical Software Health Professional Mgmt.
HIGHLIGHT OF QUALIFICATIONS
Strong interpersonal and communication skills.
Effective team player who is comfortable leading or collaborating.
Effective and knowledgeable in working with cultural diverse populations.
Self-motivated and confident in making independent decisions.
Sharp, innovative, quick learner; proven ability to adapt quickly to a challenge.
Bilingual proficiency in both English and Spanish
COMPETENCIES
Customer Service Team Member Bilingual MS Word Excel 10 Key by Touch
Answering phone Scheduling Cashiering Payroll Training Inventory
WORK EXPERIENCE
NAJERAS ENTERPRISES INC STORE MANAGER
Plans and prepares work schedules and assigns employees to specific duties. Hires, trains, and evaluates personnel in sales. Coordinates sales promotion activities and prepares merchandise displays and advertising copy. Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Keeps records of employees' work schedules. Prepares sales and inventory reports for management. Listens to and resolves customer complaints regarding service, product, or personnel. Keeps records pertaining to purchases, sales, and requisitions. Inventories stock and reorders when inventories drop to specified level.
ETSCO INCO ASSEMBLY SUPERVISOR
Supervised and coordinated activities of workers engaged in assembling, testing, and inspecting products.: Directed training of workers in interpreting shop specifications, component recognition, equipment operation, and performance of job duties to ensure conformance to assembly standards. Planned and coordinated work assignments to meet production goals.
GATTI TOWN GAMEROOM MANAGER
Managed and supervised scheduling of game room operators. Reconciled cash transactions. Prepared back deposits. Booked and scheduled events. Established and implemented customer service procedures.
WORK HISTORY
2007-2011 Store Manager Najeras Enterprises Houston, TX
2005-2007 Assembly Supervisor ESTOC Houston, TX
2003-2005 Game Room Manager Gattitown Humble, TX
2001-2003 Asst. Manager Gattitown Humble, TX
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