Business Analyst/Management Consultant

Mr. Razvan Radulian, MBA

**** ******** ***, ******* ** 27613

919-***-****, ******.********@***-****-***.***

LinkedIn: http://www.linkedin.com/in/whywhathow, Twitter: http://twitter.com/w5hy

BUSINESS/PROCESS TRANSFORMATION CONSULTANT

Strategy | Analysis, Design, and Implementation | Innovation+Improvement | Coaching/Training

QUALIFICATIONS SUMMARY

* 15+ years of business and IT experience, both as an analyst/consultant and as a project leader/team manager

* Expert in Business Analysis and Business Process Analysis/Management, Lean/Six Sigma, OOAD, UML

* Worked in various industries/companies: Pharmaceutical, Clinical Trials, Clinical Testing; Consulting, training;

Non-profit

* Used wide-range of methodologies, from highly formal (e.g. Waterfall) to adaptive/agile (e.g. Scrum)

* Leadership, communication/collaboration, facilitation, team development

* Efficient/effective problem (re)framing/solving & defining/designing solutions

* Active speaker in local/global professional communities (e.g. ProjectWorld & World Congress of Business

Analysts, Research Triangle Park IIBA Chapter, etc.)

KEY ACCOMPLISHMENTS

* Defined, implemented, and managed Corporate or Departmental Processes, Standards, and Best Practices, by

leading several multiple initiatives to standardize Business Analysis, Project Management, Solution Development

Life-Cycle (SDLC), Change Management/Governance

* Delivered critical technology platforms/assets, by leading business analysis, process analysis/improvement,

solution design/architecture, and project management/implementation in several Business and IT projects

* Enabled companies’ strategic re-alignment and sustained competitive advantage, by turning-around troubled

mission-critical projects/teams

* Introduced, developed, and managed new services (e.g. Business Transformation, Innovation, in-house CRM)

EDUCATION/PROFESSIONAL CERTIFICATIONS

* Master of Business Administration (MBA), Fuqua School of Business, Duke University, 2006

Professional Certifications

* Health Sector Management (HSM), Fuqua School of Business (Duke University)

* Expert in Business Process Management (OCEB)

* Project Management Professional (PMP)

* Certified Business Analyst

* Certified Lean Management professional

PROFESSIONAL EXPERIENCE

Consultant/owner, 2011 - present

Why-What-How Consulting, LLC, Raleigh, NC

Provide coaching/consulting services:

* Business Analysis & Corporate Strategy

* Business Process Management (BPM): analysis/modeling, design, simulations/optimization, management

* Enterprise Architecture: Class/object & data models, Use Cases, Workflow, etc.

Senior Business Transformation Consultant/Manager, 2008 - 2011

Health Decisions, Durham, NC

* Rescued and managed K2 project, delivering HD360 Clinical Data Management System (CDMS) platform that significantly increased company's competitive advantage in the market; HD360 received high praise, recognition, and awards in the

industry

* Re-defined development process, roles & responsibilities, using effective/efficient BA (use cases, process

analysis, prototyping, documentation, etc.) & Agile principles (iterative/incremental, iterations/release cycles,

backlogs, scrums, retrospectives, etc.)

* Established & managed Business Transformation group, providing 4 core services: Corporate Training, Business Processes/Practices (BPs), Business Intelligence, Training & Development SharePoint portal

* Researched, evaluated, and managed implementation of new Learning Management System (LMS) for corporate

and client training

Systems Development & Integration Manager/Process Analyst, 2006 - 2008

GlaxoSmithKline/Solutions Enablement, Research Triangle Park, NC,

* Developed and maintained new company-wide BA & SDLC strategies, processes, standards, and tools

* Facilitated, analyzed, documented, and shared lessons learned and best practices

* Provided service support; developed and conducted training

* Planned and organized Community events to share knowledge, promote best practices, and recognize best practitioners

Systems Development and Integration Manager, 2002 - 2006 (promotion)

GlaxoSmithKline/Customer Response Center, Research Triangle Park, NC

* Managed the Business Analysis, Design/Architecture, System Development and Integration projects and activities

* Defined/developed/integrated & managed several in-house systems: BEACON & BDAT (CRM), CTAMS (Case

Management system), etc.

* Re-defined and implemented new business model, standards, and best practices for IT departments

* Developed and managed Change Management system/processes

* Served as liaison and active participant in global process improvement initiatives

Senior Systems Analyst/Consultant, 1997 - 2002

GlaxoSmithKline/Customer Response Center, Research Triangle Park, NC

* Performed the Business Analysis, Design and Architecture, System Development and Integration for several

internal applications (BEACON, BDAT, TOTL), using both .NET and Java/J2EE

* Managed IT projects and communication with stakeholders

* Developed and maintained several in-house systems

VOLUNTEER WORK

* VP of Marketing/Communications, VP of Education, International Institute of Business Analysis (IIBA), RTP

Chapter, 2006-2008

* Active contributor, Business Process Simulation Working Group (OMG/WfMC), 2011-present

* Mentor, MicroMentor, 2012-present

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