Customer Service Sales
Resume:
J oanna Flores
San Antonio, Texas 78253
j *********@*****.***
WORK EXPER IENCE
J anua ry 2012 - July 2012
Sooner Pipe, L.L.C.
Midland, Texas
Receptionist
Responsibili ties consisted of answering multi-line phones, taking detailed messages, as well
as, pipe orders if the sales person was unavailable at the moment, organizing and filing
paperwork, sorting the mail, submit ting check request, preparing FedEx packages, entering
and submit ting end-of-the-month expenses for the company's vice president, entering well
returns and charges into the system, worked with various programs such as Oracle,
Outlook, Word and Excel.
Reason for leaving: family relocated to San Antonio
July 2011 - December 2011
M anor Park Retirement Village
Midland, Texas
Certified Nursing Assistant
P rovided care to the elderly as well as disabled residents of Manor Park. Duties included
but were not limited to: bathing, feeding, dressing, careful supervision of Alzheimer's and
Dementia residents, assisted in daily living activities such as; communicating with others,
t ransfer from place to place, exercise and socialization.
Reason for leaving: in transition of new management
J anua ry 2011 - July 2011
P remier Physicians
M idland, Texas
Certified Nursing Assistant/Receptionist
Provided medical services as a "floater" for several practicing doctor's offices in various
medical fields such as: family practice, dermatology, urology, gynecology, neurology, internal
medicine, and adolescent medicine. Tasks included taking vitals such as blood pressure,
temperature, pulse, respirations; as well as placing patients in t r iage and charting the state
of the patient’s health and giving vaccines and injections. As a receptionists for the company
my tasks included: scanning, answering phones, scheduling appointments, verifying
i nsurances, billing and coding for insurances, setting up payment plans, collecting
payments, faxing, filing, typing, strong customer service, phone etiquette, ordering office
supplies, end of day close out, and prepare deposit.
Reason for leaving: responsibilities increased except the rate of pay
July 2010 - March 2011
Rockwood Manor Retirement Home
M idland, Texas
Certified Nursing Assistant
Provided essential daily care to elderly and disabled residents. Cared primarily for the
psychotic and mentally ill residents of Rockwood Manor. Responsibilities consisted of
ensuring good hygiene and comfort of the residents as well as satisfaction and peace of mind
f rom the families.
Reason for leaving: offered full-time position with Premier Physicians
M ay 2010 - July 2010
C harlotte Russe
M idland, Texas
S ales Associate
P rovided customer service such as communicating sales, offering fashion insight to the
customer, working with sales team to ensure the success in profit for the store, ensuring
s tore cleanliness and organization, worked fit t ing rooms, shoe department, jewelry
department, as well as registers and closing out the day and preparing deposits.
Reason for leaving: personal advancement
October 2009 - April 2010
C ash Family
Midland, Texas
N anny
P rovided in-home care for three infant siblings. Duties included: changing, bathing, feeding,
d ressing, taking out-of-town t r ips with the family as a care provider, as well as taking on
d uties such as washing dishes, cleaning, preparing meals, preparing lunch boxes, ensuring
t heir safety and happiness.
Reason for leaving: in search of part-time employment
J anua ry 2009 - August 2009
Wet Seal
M idland, Texas
S ales Associate
P rovided customer service by listening to the customer's needs and ensuring they were met.
D uties included ensuring customer satisfaction, keeping a clean and organized
environment, friendly communication, offering sales without making the customer feel
overwhelmed, working fi t ting rooms and registers, closing out the day and preparing the
daily deposits.
Reason for leaving: new management
J une 2008 - November 2008
Stonegate Fellowship Childcare
M idland, Texas
C hilcare provider
P rovided childcare for infants ranging from the ages of one to five. Duties consisted of the
following: ensuring the safety of the children, keeping the children entertained with
activities such as; playing games, watching movies, and coloring, serving the children
snacks
Reason for leaving: transition of l iving situation
E DUCAT ION
D iploma, General Academics
Lee Senior High School, Midland, Texas
S KILLS AND ABI L I T I ES
H ighly organized, Dependable, Typing skills, Communication skills, Phone etiquette,
Scanning skills, Certified Nursing Assistant, Insurance Verification skills
REFERENCES
G loria Quiroz
Sooner Pipe-Data Ent ry
Nena Zertuche
Premier Physicians-Medical Office Supervisor
Cindy Pyle
P remier Physicians-Medical Office Manager
E velyn Diaz
Premier Physicians-CNA
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