Customer Service Training

Richard Nelson

*** *. ******** ***.

Kankakee, IL 60901

815-***-**** ***********@*****.***

Summary of Qualifications: Professional, with experience in communications and security industries. Skills include safety management, maintenance, and manufacturing and production supervision. Established; standard operating procedures and safety procedures. Proficient in: Microsoft Excel, Lotus Notes, Outlook, Word and PowerPoint. Honest, reliable, and trustworthy team player, who values employee feedback to ensure overall understanding of compliance and process procedures.

Experience

EHS (Environment Health and Safety) Tech EMD Millipore

(via Manpower) 2011-2012

Writing and revision of SOP’s (Standard Operating Procedure) , LOTO’s (Lockout & Tagout), PID’s (Piping and Instrumentation Diagram), Handbooks, Hazardous and Non-hazardous waste control, Training Power points, Writing quizzes for training, Site mapping, SWPPP (Storm Water Pollution Prevention Plan) inspections,

Plant Supervisor and EHS Coordinator 1989-2011

Alabama Metal Industries Corporation, Bourbonnais, IL

• Back-up plant manager - managing the day to day operations

• Managed Environmental Health and Safety compliance, developed procedures and conducted training

• Developed machine procedures, job instructions, training modules and conducted employee training

• Developed prototypes and design, and tested products prior to releasing to Production

• Assisted sister plants with process procedure development

• Maintained EPA Tier II, Form R Reports, Lean Manufacturing, ISO 9000 and Safety training records

• Coordinated certification training for plant and office employees and Emergency Response Teams, and conducted refresher training in First Aid and AED

• Interacted with vendors and supply chain in Shipping and Receiving

• Contact person for all local EMS and other emergency services

• Performed Customer Service by investigating customer complaints and concerns, onsite visits to customers and interaction with Engineering and Sales to resolve customer issues.

• Resourceful and thorough in establishing equipment capabilities

• Conducted root cause investigations, developed spreadsheets and sorted and trended data

• Interviewed and evaluated employees, and provided guidance and discipline to employees

Education and Professional Development

• College of Dupage, Naperville, IL - Supervision Curriculum

• Richland College, Richardson, TX - Drafting and Electronic Curriculum

• Dallas Christian College, Dallas, TX - Theology Curriculum

• New Mexico Military Institute, Roswell, NM - General Education and Military Studies

• APICS Certificate in Basics of Supply Chain Management (2003)

• Certificate in DOT – Hazardous Materials in Transportation (General Awareness 49 CFR Part 171-178) (2005)

• Certification in Lean 101 Manufacturing, 5S and Total Preventative Maintenance (TPM) (2009)

• Operator Training Certificate – Safe and correct driver/operator training on the Combilift forklift (four directional forklift) (2003)

• Certificate Lewellyn Electrical Safety (2001)

• Certification in Aerial lift, Standard forklift, Confined space, Overhead Crane, First Aid and AED, Emergence Response Team

• HAZWOPER Training (2011)

Additional Experience

• Facilitate small church group in my home

• Volunteer in church Public Safety

• Public Safety Committee member

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