James A. Cocuzza

*** *. ****** **.

South Bound Brook, NJ 08880

732-***-****

ge6n46@r.postjobfree.com

OBJECTIVES: To utilize my technical, analytical and educational skills to advance and grow within a Sales Operations environment.

TECHNICAL

SUMMARY: Hardware: Upkeep and programming of personal computer (IBM Compatible X201 Tablet model) components (including hard drives), memory, components that support video, networking, multimedia capability, Involved with the configuration, planning and launching of new SFA platform salesforce.com in 2010.

Software: Windows XP, Microsoft Office Suite, VPN, Lotus Notes 5.5,6.0,6.5,, BW/SAP, Target Mobile, SFA Software, Orderfront front/back end, Salesforce.com, Vmobile, Sample Accountability POS systems

EDUCATION: Fairleigh Dickinson University, 2010

Bachelor’s: Business Management

Axia University, Phoenix, AZ 2007

Associate of Arts: Business

The Chubb Institute, North Brunswick, NJ 1999

Certification, Computer Technical Support

EXPERIENCE: Watson Pharmaceuticals, Morristown N.J. 2001-Present

SFA Analyst

• Manages SFA tool from salesforce.com platform

• New SFA/CRM software platform migration

• Testing and implementation phases (UAT) of Salesforce.com platform layout

• Tablet Hardware Rollout and Support of over 350 field based representatives

• On-boarding SFA system and front end user level training

• Data Analysis Support including reporting and analytics

• Administrator of System Management

IT/Sales Specialist (Sales Operations/Administration Department)

• Maintain multiple databases that consists of 500+ employees

• Supplies daily sales/IT support to internal and external personnel

• Vendor Management including inventory support and analysis

• Online inventory web portals including marketing promotional pieces, samples and training guides

• Coordinates quarterly POA product launches and manager meetings

• Supply IT support at national product launches and all associated meetings

• Assist Sales Training department in a wide area of customer service and administrative areas

• Acting Liaison between Sales Operations and IT helpdesk

• Conduct Sales Operations new hire orientation by presenting new hire computer training which includes demonstration on various software programs (i.e. Lotus Notes)

Sales Specialist (Sample Accountability Department)

• Back-end System maintenance ( CAST, BW/SAP, TARGET MOBILE) including profile updates, system changes and annual upkeep

• Quarterly inventory reconciliation supporting over 125 field sales representatives

• Sample Accountability support including new hire orientation

• PDMA Regulation monitoring of 500+ sales representatives

• Manage Random Signature audits

• Manage closeout processes and SOP’s

• Sample transit reconciliation supporting over 200 field sales representatives

• Sample Reconciliation