Assistant High School

SUMMARY

An enthusiastic, people-oriented audio-visual and IT specialist with a passion for media creation. Focuses special emphasis on creative solutions and customer satisfaction.

TECHNICAL SKILLS

Installation, integration and support of professional grade audio-visual and video presentation systems

Creation of multimedia content, specifically: analog and digital recording and editing of audio and video

Design, implementation and maintenance of web pages

Supported Windows computers and peripherals in help desk and desk-side environments

Operating Systems: Windows XP, 2000, Mac OSX

PROFESSIONAL EXPERIENCE

Churchville-Chili Central School District, Churchville, NY

Computer Support Assistant, Middle School (9/10-Present)

Computer Support Assistant, Senior High School (8/07-9/10)

Provided first level telephone and desk-side support of IT, telephone (VOIP), IP videoconference and audio-visual equipment to the faculty, staff and students.

Video recorder and editor of district events

KELLY SERVICES, Rochester, NY

Customer Satisfaction Representative, Unisys; Rochester, NY (11/06-6/07)

Resolved customer issues within a timely manner, adhering to established policies and procedures

Worked with sales team and vendors to create win-win situations for all parties

Provided backup support for Corporate Information Center telephone line

Mold Auditor, Bausch & Lomb; Rochester, NY (5/06-9/06)

QA sampled output of interior and posterior lens mold machines to ensure adherence to specification

Maintained accurate FDA logs

THE PRESENTATION SOURCE, Pittsford, NY

Technician/Installer, (7/02 – 7/06)

Installed and serviced professional audio-visual equipment and control systems

Designed and delivered custom installations to meet client needs and exceed expectations

Provided after sale training and support (telephone and on-site) to clients

COMMUNITY INVOLVEMENT

Technology Ministry, Spencerport Wesleyan Church; Spencerport, NY 14559 (1994 – 2007)

Led technology upgrade of sound system and foundation of video projection group

Trained new team members

Conducted regular maintenance and inventory of assets

HIGHER EDUCATION

Bachelor of Science Degree in Communications,

State University of New York College at Brockport (5/91) - Concentration in Broadcasting

State University of New York College at Oswego (on hiatus) - NYS Technology Teaching Certification

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