Eperienced Customer Account Manager

SONYA MOSLEY-FRANCOIS

*** ******** **** ***** ********, GA 30066

CELL: 678-***-**** • ***************@*****.***

OBJECTIVE To obtain challenging opportunities that will allow me to utilize my acquired skills and continue to advance toward my professional career goals and enhance the operations of the company that I am affiliated with.

EDUCATION

June 2007- Present Herzing College

Degree: Bachelor of Science GPA: 3.74

Expected Graduation Date: September 2009

WORK EXPERIENCE

Collections Manager

March 2008-October 2008 Universal Debt Solutions Kennesaw, GA

 Obtained and executed delinquent payments on commercial and consumer accounts

 Trained and developed collectors

 Maintained and collected a dedicated file achieved maximum results.

Salo Renewal Retention Manager

November 2003-April 2006 Aaron's Sales and Lease Ownership Atlanta, GA

• Liaison between customers and Creditor’s Bankruptcy Service. Handled all Chapter 7, 11, & 13 Bankruptcies. Developing strong customer service relations.

• Demonstrated analytical, organizational, and managerial skills.

• Provided daily and weekly feedback to employees based on activity and performance reports.

• Liaison between customers and Salo stores communicating delinquent payment updates. Implemented training and employee development programs. Strong background in Civil, Criminal, and FDCPA laws.

• Forecasting of month and year-end recovery results. Effective oral and written communication skills. Enforced Wage Garnishments, Liens, and Repossessions.

Unit Manager/Senior Collector/Collection Manager

March 1997 - November 2003 Nationwide Credit, Inc. Kennesaw, GA

• Obtain and execute payments for clients, Maintained effective bookkeeping, Request and arrange settlement resolution.

• Managed a team of 10+ employees, Conducted bi-annual employee performance evaluations.

• Strong project management and team management skills, Monitored call volume, response times, abandoned call ratios. Scheduling and forecasting based on workload and staffing needs.

SPECIAL SKILLS

• Microsoft Word, PowerPoint, Excel

• Type 50 WPM

• 10 Key Strokes

• Melita, Magellan, Cubs

• Collect 2000

• Hotoss, AS400

• Melita, Magellan, Cubs

RELATED SKILLS:

• Strong organizational skills

• Effectively handles multiple tasks

• Strong negotiator

REFERENCES:

Available upon request

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