Customer Service Representative

Melissa L Trout

**** ***** **. ***. ****, North Myrtle Beach, SC 29582

843-***-****

********@*****.***

OBJECTIVE

To obtain a position that allows me to utilize my current office / personnel / sales skills by assisting in all areas of productivity for the company, while allowing the opportunity for advancement.

EXPERIENCE

May 2007 - Jan. 2010 Horry County State Bank North Myrtle Beach, SC

Teller / Customer Service Rep. / Back-up Head Teller / Assistant Security Officer

 Handled daily customer transactions such as deposits, withdrawals, loan payments, stop payments, wire transfers, etc., meanwhile grew sales by encouraging customers to open Christmas clubs, safety deposit boxes, etc.

 Answered phones and assisted customers with questions or by directing their calls.

 Balanced cash drawer daily. My teller drawer was in balance for the entire year of 2008 and 2009 and I received a bonus and certificate of achievement for both years.

 Assisted customers with opening and closing accounts, account maintenance, and any other issues, questions, or concerns.

 Responsible for making bank closers schedule, inventory, and supply orders.

 Assisted with daily reports: teller totals, NSF reports etc.

 Took over head teller duties when needed.

 Responsible for large cash handling such as ordering and shipping funds to and from The Federal Reserve and verifying all funds going in and out of the vault.

 Maintained monthly alarm testing as well as making sure every employee knew and understood the All Clear Sign. Also responsible for quarterly security meeting.

Dec. 2003 - Present Buffalo Wild Wings North Myrtle Beach, SC

Server / Bartender

 Responsible for all areas of customer service (door greetings, phones, etc.)

 One of few of the original staff members: helped open the store.

 Assist in the training of new staff members.

 Responsible for daily cash receipts.

June 2006- May 2007 Coastal Federal Bank North Myrtle Beach, SC Customer Service Representative

 Handled daily customer transactions such as deposits, withdrawals, loan payments, stop payments, wire transfers, etc.

 Grew sales by encouraging customers to open Christmas clubs, safety deposit boxes, etc.

 Answered phones and assisted customers with questions or by directing their call to appropriate personnel. Balance cash drawer daily.

April 2005- Sept. 2006 Wyndham Vacation Resorts North Myrtle Beach, SC

Guest Services Representative (Cross-trained in Sales)

 Greeted and registered all guests. Also assisted guests on sales tours.

 Answered multi-line telephones taking care of guests needs and concerns.

 Responsible for reservations, supply inventory, coordinating property maintenance.

 Member of Employee Satisfaction Team and recipient of Employee of the Quarter Award.

 Assisted in new employee training and creating new training manual.

April 2001- June 2005 River City Café Myrtle Beach, SC

Server / Bartender

 Responsible for all aspects of customer service.

 Responsible for retail inventory and prepping and restocking for shifts.

 Accountable for liquor sales and daily cash receipts.

Dec. 1991- Mar. 2003 Hoss’s Steak-n-Sea House Greensburg, PA

Certified Department Trainer / Area Supervisor

 Implement new corporate specifications through employee training and supervision.

 Responsible for scheduling shifts in two departments.

 Coordinated community service events and holiday event planning.

 Member of Hoss’s Board of Directors

 Received award for being a 10 year valued employee.

EDUCATION

1995-1996 Westmorland County Community College Youngwood, PA

1994-1995 Seton Hill College Greensburg, PA

1990-1994 Greensburg Salem Senior High Greensburg, PA

VOLUNTEER WORK

2007- Present Food & Beverage Family of Friends for Charity North Myrtle Beach, SC

 Volunteered to raise money for Horry County Shelter Home for Children.

 Helping organize a golf tournament and a Christmas party each year with all funds going to help the children.

2009 March of Dimes North Myrtle Beach, SC

 Volunteered to raise money for the March of Dimes by arranging a cook out and collecting donations. In which I asked companies to donate the hot dogs, hotdog buns and chips.

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